Skip Navigation
LIVE CHAT

Reviews for NEO MIDTOWN APARTMENTS

Posted On: 11/14/2018

Great apartment with a good view. Moved in about 3 months ago and was treated very well during the move-in process. So far it's a great community and the apartment is a great unit. All maintenance requests have been completed within the day itself.
By: Juel Raju   
Read Property Manager's Response

Posted On: 11/7/2018

I have lived here for almost a year and the office and maintenance staff have all been so helpful and responsive to any request. I have just renewed my lease and look forward to another year at NeoMidtown!
By: Hellen Revelle   
Read Property Manager's Response

Hellen thank you for the 5 star review and for your kind words. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 11/7/2018

2 years and still going, great maintenance and management. Love this place! The services are good and fast, clean amenities. Never had a problem!
By: Yara Sosak   
Read Property Manager's Response

Yara thank you for the 4 star review, we are so excited that you have made Neo Midtown your home. If thee is anything that we can do for your or anything that you need just give us a call.

Posted On: 11/2/2018

We have been here for ten years now. We love this apartment community the staff is a loving group of people always willing to do what they can to make u happy for choosing this community.
By: Debra K.   
Read Property Manager's Response

Debra thank you for the 5 star review, we want you to know that we give you 5 stars too! We are so happy to have you here at Neo Midtown, your continued residency ensures that we are doing it right. Please don't hesitate to let us know if there is anything you may need.

Posted On: 11/1/2018

The front office staff is so nice! You can really tell how much they care about the complex and the people that live here. The grounds are always clean and if there’s a problem they address the issue and fix it in a timely manner!
By: Cameron B.   
Read Property Manager's Response

Cameron thank you for the 5 stars, we appreciate the time you have invested in providing feedback about your experience at Neo Midtown apartments. My team and I are very passionate about our roles at our community and and strive to make every interaction with our residents a positive and upbeat experience.

Posted On: 11/1/2018

By: Ihechiluru Osueke   
Read Property Manager's Response

Ihechiluru we appreciate the time in which you took to reviewing our community. We take great pride in managing our community with a very high level of detail and our customers' needs in mind. We like the opportunity to know when we are not meeting or exceeding these standards. Please give us the opportunity to correct any outstanding issues you may have. I look forward towards meeting with you or to hear your feedback and to discuss how we can make it 5 stars.

Posted On: 11/1/2018

By: William Polk   
Read Property Manager's Response

William thank you for taking the time to provide us with your feedback. Ensuring all of our residents have an enjoyable living experience at our community is always our goal. It appears that we have a bit more to do for you and I'd love to hear your feedback on how we can improve. We take great pride in providing top notch service to all of our residents and are very proud of our community. I would love to hear from you to discuss any outstanding issues you may have.

Posted On: 10/31/2018

We love living here! The rent is reasonable, maintenance is fast and efficient, and the staff is great! Not to mention, it’s close to everything we need! Great restaurants and shopping are everywhere!
By: Kyle C.   
Read Property Manager's Response

Kyle thank you for the 5 stars, we are so excited to have yall here at Neo Midtown with us. I truly appreciate your comments regarding the maintenance and office staff. Your input is valuable and because of your feedback we are able to provide even better customer service coupled with a more enjoyable place to call home. We will continue to provide this level of customer satisfaction and hope you will continue to voice your opinions.

Posted On: 10/31/2018

apartment inside looks good . little price ,. path ways and dog parks are not clean . pathways smells a lot . no neatness . no security in the parking lot . lot of breaking
By: Sindhura K.   
Read Property Manager's Response

Sindhura thank you for taking the time to provide us with your feedback, I have spoken with the staff regarding the dog park and we are committed to ensuring that this does not happen again. From your comments above it sounds like you may have had a bad experience since living here. We pride ourselves on keeping our community peaceful and enjoyable for all of our residents, and we're sorry to hear that we missed the mark for you. We certainly understand your concern regarding not providing security but we do have Courtesy Patrol Officers that are available 24-7. We encourage our residents to report any suspicious activity immediately and to contact 911 in case of an emergency. I am happy to discuss any additional feedback or questions/concerns that you may have.

Posted On: 10/25/2018

The team truly tries their best to ensure your living experience there is as comfortable as possible. They listen to concerns and act on it. The location is great and there’s always so much to do!! We’re so glad we made the decision to live here! Thank you Michelle for helping us with the process!! ?? Oh! And thank you Abby for also being so nice and caring whenever we have questions!
By: Ayleem Rojas   
Read Property Manager's Response

Sindhura thank you for taking the time to provide us with your feedback, I have spoken with the staff regarding the dog park and we are committed to ensuring that this does not happen again. From your comments above it sounds like you may have had a bad experience since living here. We pride ourselves on keeping our community peaceful and enjoyable for all of our residents, and we're sorry to hear that we missed the mark for you. We certainly understand your concern regarding not providing security but we do have Courtesy Patrol Officers that are available 24-7. We encourage our residents to report any suspicious activity immediately and to contact 911 in case of an emergency. I am happy to discuss any additional feedback or questions/concerns that you may have.

Posted On: 10/25/2018

The staff has been fantastic. Maintenance has been quick and efficient. Neighbors are friendly and the location is excellent. Overall the best apartment experience I've ever had. My only complaint is that the AC distribution in older units like mine has been a little clunky.
By: Connor B.   
Read Property Manager's Response

Sindhura thank you for taking the time to provide us with your feedback, I have spoken with the staff regarding the dog park and we are committed to ensuring that this does not happen again. From your comments above it sounds like you may have had a bad experience since living here. We pride ourselves on keeping our community peaceful and enjoyable for all of our residents, and we're sorry to hear that we missed the mark for you. We certainly understand your concern regarding not providing security but we do have Courtesy Patrol Officers that are available 24-7. We encourage our residents to report any suspicious activity immediately and to contact 911 in case of an emergency. I am happy to discuss any additional feedback or questions/concerns that you may have.

Posted On: 10/25/2018

Overall, Neo Midtown is great. The living environment is great, management truly tries to make your experience there as comfortable as possible, and the amenities are great! The only issue I have is that we live so close to a dumpster that’s located at the complex next to us that we get a rude awakening every week before the sun is even up (around 6:20am). Not sure if something can be done about that because it’s a very frightening way to wake up with extremely loud bangs. I’m not taking off points for this though because it’s something that’s not managements fault. Also, we’ve had people park right outside our patio and when we call management, they get on the case. Even the after-hours line is helpful! They communicate with the onsite staff and the next morning they reach out to you... it truly makes you feel like they care and that’s hard to find in an apartment community. Michelle and Abby are so sweet and the nicest managers I’ve ever met! :)
By: Ayleem R.   
Read Property Manager's Response

Sindhura thank you for taking the time to provide us with your feedback, I have spoken with the staff regarding the dog park and we are committed to ensuring that this does not happen again. From your comments above it sounds like you may have had a bad experience since living here. We pride ourselves on keeping our community peaceful and enjoyable for all of our residents, and we're sorry to hear that we missed the mark for you. We certainly understand your concern regarding not providing security but we do have Courtesy Patrol Officers that are available 24-7. We encourage our residents to report any suspicious activity immediately and to contact 911 in case of an emergency. I am happy to discuss any additional feedback or questions/concerns that you may have.

Posted On: 10/23/2018

nice and clean beautiful place to live dog friendly apartments and newly build I feel comfortable
By: Jovie Oscar Ramos   
Read Property Manager's Response

Hi Jovie, Thank you for the kind words. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 10/16/2018

By: Jovie Ramos   
Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 10/16/2018

Beautiful and clean appartment I feel relax and safe I like to stay here !!good neighborhood and the office guy Gabriel very nice and He assist us well so I recommend your apartments to my friend so they gonna inquire this week or next week for 2 bedrooms space
By: Jovie R.   
Read Property Manager's Response

Hi Jovie, Thank you for the kind words. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 10/16/2018

Beautiful and clean appartment I feel relax and safe I like to stay here !!good neighborhood and the office guy Gabriel very nice and He assist us well so I recommend your apartments to my friend so they gonna inquire this week or next week for 2 bedrooms space
By: Jovie R.   
Read Property Manager's Response

Hi Jovie, Thank you for the kind words. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 10/5/2018

So far it’s been an amazing experience. Closer to a lot of places and easy access to the highways. I will most definitely recommend this place
By: Kennedy I.   
Read Property Manager's Response

Kennedy thank you for the 5 stars! We are thrilled to have you here at Neo Midtown with us. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 10/5/2018

So far it's been an amazing experience. Closer to a lot of places and easy access to the highways. I will most definitely recommend this place
By: Kennedy I.   
Read Property Manager's Response

Kennedy thank you for the 5 stars! We are thrilled to have you here at Neo Midtown with us. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 10/3/2018

I moved to Dallas from Hawaii 2 years ago for work, and after looking at a handful of apartment complexes, Neo-Midtown was the most ideal place for me. I've lived here at Neo for almost 2 years, and it's been home away from home for me. I love the location (1 mile from my office and Addison has everything I need within a mile or two radius), the amenities are great, and the office personnel are very friendly, helpful, and courteous. Sadly I had to move out because of another opportunity through work to live across the street from my office building which will be more convenient. I thank Neo for allowing me a place to stay while I transitioned from Hawaii to Texas. Cheers and Aloha!! Brenda
By: Brenda K.   
Read Property Manager's Response

Brenda thank you for the 5 star review and for taking the time to provide feedback on your living experience here at Neo Midtown. We are sad to see you go but are very happy for you and just know that you will enjoy being in Hawaii. Excellent service is always our goad and i'm pleased you have had a pleasant experience with us here at Neo Midtown.

Posted On: 10/3/2018

I moved to Dallas from Hawaii 2 years ago for work, and after looking at a handful of apartment complexes, Neo-Midtown was the most ideal place for me. I've lived here at Neo for almost 2 years, and it's been home away from home for me. I love the location (1 mile from my office and Addison has everything I need within a mile or two radius), the amenities are great, and the office personnel are very friendly, helpful, and courteous. Sadly I had to move out because of another opportunity through work to live across the street from my office building which will be more convenient. I thank Neo for allowing me a place to stay while I transitioned from Hawaii to Texas. Cheers and Aloha!! Brenda
By: Brenda K.   
Read Property Manager's Response

Brenda thank you for the 5 star review and for taking the time to provide feedback on your living experience here at Neo Midtown. We are sad to see you go but are very happy for you and just know that you will enjoy being in Hawaii. Excellent service is always our goad and i'm pleased you have had a pleasant experience with us here at Neo Midtown.

Posted On: 10/2/2018

Very good staff very helpful and I love the manager Michelle she is very wonderful very helpful very sweet and I love all the staff and Neo Midtown very good place to stay
By: Shara E.   
Read Property Manager's Response

Shara thank you for the kind words and the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 10/2/2018

Very good staff very helpful and I love the manager Michelle she is very wonderful very helpful very sweet and I love all the staff and Neo Midtown very good place to stay
By: Shara E.   
Read Property Manager's Response

Shara thank you for the kind words and the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 10/1/2018

Nice property and staff! Love living in this area and at Neo Midtown! The location of the property is right next to the major freeways (DNT, I-635, I-75)
By: Gregory G.   
Read Property Manager's Response

Gregory thank you for taking the time to provide us with your feedback. Ensuring all of our residents have an enjoyable living experience at our community is our goal. We greatly appreciate your compliments regarding our staff and prime location, we will continue to provide this level of customer satisfaction and hope you will continue to voice your opinions.

Posted On: 10/1/2018

Everything is on time such as maintenance. Also, apt hallway is really clean. But, I have had the special discount for my rent but never applied.
By: Haeng eun L.   
Read Property Manager's Response

Haeng thank you for taking the time to share your experience as well as your concerns regarding your move in special. I researched the special given to and see that you were offered a gift card. I show that we processed the request on the day of your move in and that it was mailed directly to you on 9/5/18. Please check your mailbox and if it is not there give me a call. We are extremely dedicated and work hard to keep Neo Midtown Apartments to a very high standard. We appreciate you taking the time to share your feedback and look forward towards hearing from your soon.

Posted On: 10/1/2018

Everything has been pretty good thus far minus a shooting incident that happened across the streeet. Other than that all has been good and no complaints.
By: Andrew B.   
Read Property Manager's Response

Andrew thank you for taking the time to provide your feedback. We sincerely apologize for excitement that happened on the street the other night but most of all appreciate you not blaming us for it! Neo Midtown believes in a sense of community with its residents and we strive to provide our residents with a place they are proud to call home.

Posted On: 10/1/2018

Love my apartment it's Beautiful. The only bad thing is in my Master Bedroom the carpet is old and warned out. I spoke with leasing office they cleaned it twice. It still looks a HOT MESS NOT HAPPY
By: Jennifer R.   
Read Property Manager's Response

Jennifer we appreciate the time you have invested in providing feedback about your experience at Neo Midtpwn Apartments and are very sorry that you feel we did not meet your expectations 100%. We take great pride in managing our community with a very high level of detail and our customers' needs in mind. We understand that everyone has different opinions and views when it comes to their homes. If there is anything that I can do for you or if there are any questions or concerns you have please feel free to give me a call.

Posted On: 10/1/2018

Great Community Love the spacious units, the amenities are an added bonus, east access to the Highway with everything you need in close proximity.
By: Deante S.   
Read Property Manager's Response

Deante thank you for the 5 star review, We understand that your time is valuable and we appreciate your comments regarding our community. My team and I are very passionate about our roles here at Neo Midtown and strive to make every interaction with our residents a positive and upbeat experience.

Posted On: 10/1/2018

Friendly stafff, location is great and great facelity in the apartment. Near to highways, mall and restaurants. it’s wonderful place to live.
By: Megha J.   
Read Property Manager's Response

Megha thank you for the 5 star review. I do agree with you that our location and our community are amazing! We are centrally located in the heart of Dallas or as we call it "Midtown" which is full of life night and day. We greatly appreciate your kind words, please don't hesitate to reach out to us with any additional feedback.

Posted On: 10/1/2018

Nice property and staff! Love living in this area and at Neo Midtown! The location of the property is right next to the major freeways (DNT, I-635, I-75)
By: Gregory G.   
Read Property Manager's Response

Gregory thank you for taking the time to provide us with your feedback. Ensuring all of our residents have an enjoyable living experience at our community is our goal. We greatly appreciate your compliments regarding our staff and prime location, we will continue to provide this level of customer satisfaction and hope you will continue to voice your opinions.

Posted On: 10/1/2018

Everything is on time such as maintenance. Also, apt hallway is really clean. But, I have had the special discount for my rent but never applied.
By: Haeng eun L.   
Read Property Manager's Response

Haeng thank you for taking the time to share your experience as well as your concerns regarding your move in special. I researched the special given to and see that you were offered a gift card. I show that we processed the request on the day of your move in and that it was mailed directly to you on 9/5/18. Please check your mailbox and if it is not there give me a call. We are extremely dedicated and work hard to keep Neo Midtown Apartments to a very high standard. We appreciate you taking the time to share your feedback and look forward towards hearing from your soon.

Posted On: 10/1/2018

Everything has been pretty good thus far minus a shooting incident that happened across the streeet. Other than that all has been good and no complaints.
By: Andrew B.   
Read Property Manager's Response

Andrew thank you for taking the time to provide your feedback. We sincerely apologize for excitement that happened on the street the other night but most of all appreciate you not blaming us for it! Neo Midtown believes in a sense of community with its residents and we strive to provide our residents with a place they are proud to call home.

Posted On: 10/1/2018

Love my apartment it's Beautiful. The only bad thing is in my Master Bedroom the carpet is old and warned out. I spoke with leasing office they cleaned it twice. It still looks a HOT MESS NOT HAPPY
By: Jennifer R.   
Read Property Manager's Response

Jennifer we appreciate the time you have invested in providing feedback about your experience at Neo Midtpwn Apartments and are very sorry that you feel we did not meet your expectations 100%. We take great pride in managing our community with a very high level of detail and our customers' needs in mind. We understand that everyone has different opinions and views when it comes to their homes. If there is anything that I can do for you or if there are any questions or concerns you have please feel free to give me a call.

Posted On: 10/1/2018

Great Community Love the spacious units, the amenities are an added bonus, east access to the Highway with everything you need in close proximity.
By: Deante S.   
Read Property Manager's Response

Deante thank you for the 5 star review, We understand that your time is valuable and we appreciate your comments regarding our community. My team and I are very passionate about our roles here at Neo Midtown and strive to make every interaction with our residents a positive and upbeat experience.

Posted On: 10/1/2018

Friendly stafff, location is great and great facelity in the apartment. Near to highways, mall and restaurants. it's wonderful place to live.
By: Megha J.   
Read Property Manager's Response

Megha thank you for the 5 star review. I do agree with you that our location and our community are amazing! We are centrally located in the heart of Dallas or as we call it "Midtown" which is full of life night and day. We greatly appreciate your kind words, please don't hesitate to reach out to us with any additional feedback.

Posted On: 9/30/2018

Mostly quiet community. Maintenance is generally knowledgeable and very responsive. Amenities are well maintained and office staff is friendly and helpful.
By: Heather P.   
Read Property Manager's Response

Heather thank you for the 5 star review, we greatly appreciate your compliments regarding our community and staff. We strive to ensure that all of our residents living experience here at Neo Midtown Apartments are top notch. We want to ensure that our residents are proud to call Neo Midtown their home. Please don't hesitate to contact the office if there is anything we can do for you.

Posted On: 9/30/2018

Mostly quiet community. Maintenance is generally knowledgeable and very responsive. Amenities are well maintained and office staff is friendly and helpful.
By: Heather P.   
Read Property Manager's Response

Heather thank you for the 5 star review, we greatly appreciate your compliments regarding our community and staff. We strive to ensure that all of our residents living experience here at Neo Midtown Apartments are top notch. We want to ensure that our residents are proud to call Neo Midtown their home. Please don't hesitate to contact the office if there is anything we can do for you.

Posted On: 9/29/2018

Great apartment with a good view. Just moved in recently and was treated very well during the move-in process. So far it's a great community and the apartment is a great unit.
By: Juel R.   
Read Property Manager's Response

Juel thank you for the 5 star review. We truly appreciate your feedback, and believe that because of it we are able to provide an even better place for everyone to call their home. We hope that you will continue to voice your opinions.If thee is anything we can do to make your stay here at Neo Midtown a most enjoyable one just let us know.

Posted On: 9/28/2018

I've been living at Neo midtown for a year now and I absolutely love this place. The maintainence team is quick to act on any requests and the leasing office team have been very helpful.
By: Supreeth R.   
Read Property Manager's Response

Supreeth thank you for the 5 star review, we are very happy to hear that you love your home and that our staff is quick to take care of your needs. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call their home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 9/20/2018

2 years and still going, great maintenance and management. Love this place! The services are good and fast, clean amenities. Never had a problem!
By: Yara S.   
Read Property Manager's Response

Yara, thank you for the 5 star review! Thank you for taking the time to provide us with your feedback. We are excited to hear that you love Neo Midtown and that our team is great. Ensuring all of our residents have an enjoyable living experience at our community is our goal.

Posted On: 9/11/2018

I've been at Neo Midtown for 2 years. During those two years I haven't had many complaints or issues with management. Maintenance is timely; they usually come by to fix anything within two business days at the latest.
By: Rianna C.   
Read Property Manager's Response

Hi Rianna, thank you for the kind words. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. It appears that we may have fallen short somewhere along the way somewhere and would love to know what it is that we could do to get 5 stars from you. Feel free to contact the office with your feedback or if you need anything.

Posted On: 9/11/2018

It's very quiet here and people mainly mind their own business. I haven't yet seen a patrol officer on the ground so I'm not sure they exist but I'd like to meet one
By: Priscilla S.   
Read Property Manager's Response

Priscilla thank you for taking the time to provide us with your feedback. I will definitely have our Courtesy Patrols guys stop by to meet you. We have 2 that patrol 4 hours per evening and another one who is on call and responds to all after hours complaints. Neo Midtown believes in a sense of community with its residents, if you have any additional concerns or questions feel free to stop by the office or just give us a call.

Posted On: 9/11/2018

It is great living here! Very great environment. Good gym. Helpful management team. Location is perfect for me personally. Will definitely recommend to my friend!
By: Xiaoying L.   
Read Property Manager's Response

Xiaoying thank you for the 5 star review, we appreciate the comments regarding our community, amenities and staff here at Neo midtown. We do our best to ensure that all of our residents are happy to call Neo Midtown their home. If there is anything that we can assist you with or questions you may have feel free to give us a call or just stop by.

Posted On: 9/10/2018

Location, price, community and stuff are all good. love this place and really hate that I have to more out. highly recommend this community.
By: Zhenxi L.   
Read Property Manager's Response

Zhenxi thank you for the 5 star review, we appreciate the time you took to provide your feedback about your experience here at Neo Midtown Apartments. Your input is valuable and because of it we are able to provide even better customer service coupled with a more enjoyable place to call home. We greatly appreciate your compliments and will continue to provide this level of customer satisfaction and hope you will continue to voice your opinions.

Posted On: 9/7/2018

This apartment has been amazing for the past two years my husband and I have lived here! We are sad to be leaving due to the fact we can no longer afford it! We will miss this community
By: Lauren G.   
Read Property Manager's Response

Lauren thank you for the 5 star review, ensuring all of our residents have an enjoyable living experience at our community is our goal. We strive to ensure that all of our residents find Neo Midtown apartments a place they are proud to call home.

Posted On: 8/29/2018

We moved to this apartament almost a year ago. It is such a quiet and accesible place. I love the idea of coming home after a long day and chill in my apartment. That's how I feel at Neo.
By: Juan C.   
Read Property Manager's Response

Juan thank you for the 5 star review we are so happy to have you here at Neo Midtown. Here at Neo Midtown we strive to ensure that all of our residents have a comfortable and enjoyable living experience at our community and your feedback is valuable to us.

Posted On: 8/29/2018

It has been a wonderful experience living at Neo Midtown. The staff are professional, the tenants are friendly, and the complex is kept in good shape.
By: Truy T.   
Read Property Manager's Response

Truy thank you for the 5 star review. We appreciate the time you have taken to provide us with your feedback and we are glad to hear that your experience with Neo Midtown has been a pleasant one.

Posted On: 8/28/2018

so far it's been really nice here! I love the apartment and all the staff have been super nice. my only complaint is weve had a reoccuring bug problem but hey first floor problems.
By: Remone D.   
Read Property Manager's Response

Remone thank you for sharing your feedback. Neo Midtown strongly believes in a sense of community with its residents. We strive to provide our residents with a place they are proud to call home.

Posted On: 8/28/2018

The community is quiet and great so far. I love the amenities. I am a bit disappointed about the tub's paint coming off and the pests that are stoll being treated in my apartment, but the office has been great about addressing the issues!
By: Abigail C.   
Read Property Manager's Response

Abigail Thank you for sharing your feedback, I know that maintenance has been working hard on ensuring that you are 100% happy with your new home. We at Neo Midtown pride ourselves on ensuring all of our team members receive only the best training to provide all of our residents with a top notch living experience.

Posted On: 8/28/2018

Other than an upstairs neighbor who sometimes gets a little loud, we love it here. 99% of the time, it's very quiet and the other residents are very friendly. Lots of dogs, which is nice for pet parents, as we love to talk to other pet parents.
By: Dorothy V.   
Read Property Manager's Response

Dorothy we appreciate you taking the time to provide your feedback and apologize that you are having some concerns with your neighbors. Just know that we are dedicated to the needs of our residents and we strive to provide the very best living experience for all of our residents. We have an after hours courtesy patrol you can call anytime your you feel the noise is to much. Additionally we are more than happy to reach out to them as well to ensure that you are able to enjoy your home. Just give us a call anytime.

Posted On: 8/28/2018

Overall we enjoy living here. Most of the neighbors are kind and the amenities are nice. Not a fan of the smells of cigarettes and weed coming through our a/c vents but no much we can do about that. Management is very responsive and helpful.
By: Carrie A.   
Read Property Manager's Response

Carrie first I want to apologize that you have had to ensure the smell of cigarettes and weed in your home. We will be sending out a notice to your entire building with a reminder of our Crime Free Policy and that illegal substances are not allowed and will be addressed to the fullest extent of the law. We take great pride in managing our community with a very high level of detail and our customers' needs in mind.

Posted On: 8/26/2018

Nice conducive environment, friendly workers, neat and organized,you are gtreeted with smiles and feel safe at home lovely people I rate them high
By: Franklin O.   
Read Property Manager's Response

Franklin we appreciate the time that you have invested in providing feedback about your experience here at Neo Midtown and we are happy very excited that we have met your expectations. Please don't hesitate to contact the office if there is anything else we can do to make your stay here at Neo Midtown apartments a most enjoyable one.

Posted On: 8/22/2018

The experience here is pretty good prompt with responses. Usually fixed if asked not to many times where you would have to ask for something twice nice community.
By: Darchi A.   
Read Property Manager's Response

Darchi thank you for taking the time to provide us with a review, we do our best in ensuring that our residents concerns are promptly addressed. Our entire team is committed to ensuring that are residents are proud to call Neo Midtown their home. If you have any additional feedback or need anything please just let us know.

Posted On: 8/19/2018

I've found some cockroaches around. The pet park doesn't lock. I love the space of my apartment, the walk in closet and the bathroom. The washer is very small.
By: Priscilla S.   
Read Property Manager's Response

Priscilla we truly apologize that you have seen a few critters around and are more than happy to put your apartment on the pest control list, just give us a call to confirm that you would like serviced. I have asked Maintenance to take a look at the gate at the pet park and appreciate you letting us know so we can ensure that it is working properly. We are very excited that you are happy with your new apartment and appreciate your comments and apologize for any inconveniences these issues may have caused.

Posted On: 8/17/2018

I love our residence. Nice community, quiet, and neat. However, I wish there were at least 1 social event a quarter. I am not fond of the pool rules either. My roommate and I have to choose who has a guest since we were only rewarded one pool pass per apartment. Also there have been numerous maintenance issues (garbage disposal; cooling system) since moving in April. The office staff is very helpful and it is usually taken care of in a timely manner.
By: William P.   
Read Property Manager's Response

William great news.........we have been working on our social calendar and actually sent it out last week which included lots of fun filled events coming soon. We agree with you and we are doing something about it, if you haven't seen it yet please refresh your e-mail or let us know and we are more than happy to send it over to you directly. Also you are allowed up to 2 guest pool passes per apartment so if you only have one please stop by the office and pick up another one. Are you still having maintenance issues, if so please give me a call directly so I can get them taken care of for you and I apologize for the delay. Again, thank you for taking the time to provide your feedback and I look forward towards meeting with you.

Posted On: 8/17/2018

This could not be a more convenient location to get anywhere in the DFW area quickly. Fabulous midrise floorplans. Love how friendly everyone on staff is, from Michelle (the Manager), to the rest of the office staff and maintenance crew. They are always upgrading. Recent upgrades are valet trash, refreshed paint in the hallways and the AWESOME addition of the Amazon hub delivery area in the resident center.
By: Mary M.   
Read Property Manager's Response

Mary thank you for the 5 star review, we are so happy that you love your apartment and are happy to call Neo Midtown your home. I appreciate your comments about our staff and myself. We all take a lot of pride in assuring that we are providing top notch service to all of our residents. and when we have residents like you it's very easy! Please don't hesitate to contact the office if there is anything we can do to make your stay here at Neo Midtown Apartments a more enjoyable one.

Posted On: 8/17/2018

So far everything has been awesome! We love our apartment and it's close proximity to everything. Our floor plan has an amazing amount of natural sunlight and the vaulted ceilings are the best. The front office is extremely nice and approachable. So far so good!!
By: Cristina V.   
Read Property Manager's Response

Christina thank you for the 5 star review we love to hear the word awesome in the same sentence with our community Neo Midtown. We couldn't be luckier to be in such a great location I do agree. We appreciate all of your kind words and strive to provide the most enjoyable stay for all of our residents.

Posted On: 8/13/2018

I have lived at Neo Midtown for 4 years. The grounds are well kept and clean. The maintenance crew is quick to respond and always does a great job. Friendly office staff. Love the new package pickup system!
By: Yvonne D.   
Read Property Manager's Response

Yvonne thank you for your feedback regarding our community and staff. We understand your time is valuable and we appreciate your comments. our tea strives to deliver top-notch customer service on a daily basis. if you feel that there is a particular area in which we have fallen short sat any time, please let us know.

Posted On: 8/11/2018

Great amenities and location. Apartments are a nice size and there are a variety of floor plans to choose from. Big balcony is a selling feature!
By: Steven B.   
Read Property Manager's Response

Steven thank you for taking the time to provide us with your feedback. Ensuring all of our residents have an enjoyable living experience at our community is our goal and we are so excited to see that you are enjoying your home here with us at Neo Midtown

Posted On: 7/31/2018

Great place to stay. Not a lot of noise and plenty of amenities. The office staff is extremely nice and maintenance is prompt and cool to talk to.
By: Quintin K.   
Read Property Manager's Response

Quintin thank you for the 5 star review, we are so happy to have you here at Neo Midtown. Your kind words ensures that we are and will continue to put our residents first. Be assured that we strive to provide our residents a place they are proud to call home.

Posted On: 7/14/2018

The building is always clean. The staff is very friendly and helpful. Wish we could revive the pool visitor wrist bands for free!! Overall the place is a great place to live.
By: Kody Y.   
Read Property Manager's Response

Kody thank you for the 5 star review! We appreciate your kind words and are happy that you have made Neo Midtown your home.

Posted On: 7/8/2018

Just moved in. Love the quickness of maintenance and the accessibility of the front office. So far, I have had a great experience living at Neo Midtown.
By: Darrell S.   
Read Property Manager's Response

Darrell thank you for the 5 star review. We greatly value our residents well-being and satisfaction and because of your feedback we know that were doing it right.

Posted On: 7/6/2018

Very well kept community, the leasing staff is very friendly and made my experience this far a great one. I'm excited to see what's in store throughout the duration of my lease!
By: Joey E.   
Read Property Manager's Response

Joey thank you for the 5 star review, ensuring that our residents have an enjoyable living experience at our community is our goal.

Posted On: 6/30/2018

We moved in about two months ago and love the apartment. It's quiet and relaxing which can be hard to find in Dallas/Addison. Also it's close to a lot of restaurants and things to do.
By: Andrew B.   
Read Property Manager's Response

Andrew thank you for the 5 star review, we appreciate you taking the time to provide us with your feedback. Neo Midtown is in a prime location close to anything and everything you may need. Please don't hesitate to contact the office if thee is anything else we can do to make your stay here at Neo Midtown a most enjoyable one.

Posted On: 6/30/2018

I just signed my lease with NEO Midtown Apartments and the application process was smooth and stress free. Elizabeth did an awesome job in making it so easy! Thank you
By: Salley K.   
Read Property Manager's Response

Salley thank you for the 5 star review, we are always happy to hear that one of our associates did a great job. We love to hear that the application process was smooth and stress free that is always our goal. Please don't hesitate to contact the office if you have additional feedback or need anything.

Posted On: 6/29/2018

Elizabeth made the move in process so easy and had everything prepared early. She was also very knowledgeable with all the questions I had. She also had them make the repairs I requested at move in very quickly.
By: Heather P.   
Read Property Manager's Response

Heather thank you for the kind words. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. lease don't hesitate to contact the office if you hve any additional feedback or need anything.

Posted On: 6/20/2018

My experience hasn't been a bad one but like most places it has its pros and cons but overall an okay place to stay. I do feel that the valet service is a waste of money because most people take their trash to the shute.
By: Ashley R.   
Read Property Manager's Response

Ashley we appreciate you taking the time to provide your feedback and apologize that you are not happy with the valet trash services. I welcome the opportunity to speak with you personally regarding our decision on implementing the Valet Trash service if you would like just swing by the office during the week or give me a call to schedule a time we can meet.

Posted On: 6/16/2018

I'm very satisfied. I'm impressed with the office work, they are very diligent with their duty to best serve the residents. I recommend Neo midtown!
By: Suzana S.   
Read Property Manager's Response

Suzana thank you for taking the time to provide us with your feedback. If there is anything that we can do to make your stay here at Neo Midtown more enjoyable just let us know.

Posted On: 6/1/2018

Started off a little rough, but I couldn't be more happier with the staff and their problem solving skills! Other than dog poop, the community stays pretty clean.
By: Desire S.   
Read Property Manager's Response

Desire thank you for taking the time to review our community. We truly appreciate your feedback. I am pleased to hear that we have improved and that your are happy with our staff and our community. We have several team members who are all committed to maintaining the cleanliness of our community. I will meet with my team regarding your concerns about the pet waste so that we can more closely monitor the situation.

Posted On: 6/1/2018

Abbey at the front desk is friendly, helpful, and made me feel right at home. It's a great apartment complex with friendly neighbors, attentive staff, and great rates. Five stars, would recommend!
By: trou*@*.com   
Read Property Manager's Response

Thank you for your kind words, Abby is quite amazing we do agree! Our staff takes pride in providing top notch service to all of our residents. Ensuring all of our residents have an enjoyable living experience at our community is our goal.

Posted On: 5/31/2018

So far, AMAZING! Michelle is so sweet and such a happy person! Abby is very helpful and caring! We feel like we annoy the team with our maintenance requests and questions but they reassure you that they are there to help and make sure we feel welcomed. The entire staff is super nice and they always greet you with a smile! :)
By: Ayleem R.   
Read Property Manager's Response

Hi Ayleem, Thank you for your kind words. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 5/21/2018

Maintanence request are always filled promptly, grounds are kept very clean and office staff is very helpful. Wish there wasn't as much theft around the property.
By: Mark P.   
Read Property Manager's Response

Mark thank you for the kind words and for sharing your experience here at Neo Midtown. Be assured that we strive to provide our residents with a place they are proud to call home. Also Neo Midtown does have after-hours Courtesy Patrol 7 days a week. The Courtesy Patrol specializes in deterring unauthorized visitors and responds swiftly to resident calls should assistance re required. Neo Midtown also is a controlled access community and we do our best in ensuring that all staff and residents are advised of the importance of keeping all doors shut and not allowing anyone to follow them in through the garage gates.

Posted On: 5/14/2018

Staff has been good in communication and making me feel welcomed, more or less so far. I appreciate their work. Apartment was in good condition at move in but with several minor issues and fewer major issues. Staff and maintenance crew have helped resolve them mostly. Hope they will get to 100% or close.
By: Ihechiluru O.   
Read Property Manager's Response

Ihechiluru thank you for sharing your feedback, we're glad to hear that your experience has made you feel welcomed. It sounds like we have however missed the mark with your maintenance request. I'd like to ask if you are still having issues that you reach out to me so that I can assist you in insuring that we get your needs taken care of immediately. Our entire staff is dedicated and works hard to keep Neo Midtown to a very high standard and we want to ensure that you are happy to call Neo Midtown your home.

Posted On: 5/11/2018

Pretty Good Place to Live. Can be Loud at Night by the Pool. Office help has gotten better lately. Package Lockers are Nice. Fairfield Management needs to Install Video Cameras on all entry doors & the Garage so the Residents & Staff know Who is Coming & Going. Nice Swimming Pools. Pet Friendly. Great Location - 10 minutes or Less from Everywhere you Need to Go.
By: Shecky G.   
Read Property Manager's Response

Thank you for taking the time to provide us with your feedback. After hours if you experience noise at the pool area please contact our Courtesy Patrol, they can be reached by calling the office and hitting the prompt at which time they will be dispatched. Also we do have surveillance cameras through the property but as you can imagine installing cameras at every door or gate is costly and unfortunately not always a deterrent. We are thrilled that you are enjoying the pools and the convenience of Neo Midtown.

Posted On: 5/6/2018

I have lived at Neo Midtown for two years on the older side of the apartments. Maintenance requests are handled in a timely manner and the office staff are nice. With that said my only issues are with the remodeling done in these apartments. The carpet is not good quality and the cabinets and doors were just painted over. There were multiple coats of paint on the doors. Enough layers that they caught and peeled. And the handles on the cabinets are often falling off.
By: Rianna C.   
Read Property Manager's Response

Rianna We greatly value our residents' well-being and satisfaction, and welcome any feedback that helps us to enhance our residents' living experience and improve the service we provide at Neo Midtown. We are sadden to hear that you are unhappy with your newly renovated apartments and wanted to see if we could set up a time to come over and address these issues. Our goal is to ensure that everyone living here enjoys their living experience.

Posted On: 5/1/2018

We have not moved in yet but the signing process has been great and the office staff has been prompt and friendly! We cannot wait to be official residents of NEO
By: Devyn C.   
Read Property Manager's Response

Devyn thank you for the 5 star review, we are so excited that you have chose Neo Midtown to be your new home. Please don't hesitate to let us know if you need anything or have any questions.

Posted On: 4/30/2018

Everything is okay so far Maintence comes to my apt pretty fast. We need more pet waste bag areas and a trash can up front so people can pick up there dogs waste
By: Francisco G.   
Read Property Manager's Response

Francisco thank you for taking the time to post a review, Our Maintenance team is very dedicated to ensuring that our residents are taken care of as quickly as possible. We do have 2 designated pet areas on our property, one near is building 3 and the parking garage and we also our dog park on the back side of building #9. In these designated areas we do provide pet waste bags and trash cans. We do not provide pet waste bags or trash cans in other areas of our community as we are trying keep all pets waste in certain areas of the community.

Posted On: 4/25/2018

Great Place to live, excellent pool, the office staff is very friendly and has always returned my calls. The Service staff took care of any issue for me right away, I really appreciate it! The location is great. Restaurant, galleria mall walking distance. I loved my apartment road side view.
By: Megha J.   
Read Property Manager's Response

Megha thank you for the 5 star review, we love to hear how satisfied our residents are with not only our amenities, our location but mostly with our staff. We strongly believe in a sense of community with our residents and we are pleased that we are doing it right.

Posted On: 4/18/2018

The front office staff are great and always helpful. The grounds are generally clean and seem safe although my car has been broken into once. The rent is great for the location.
By: Sarah H.   
Read Property Manager's Response

Sarah thank you for your feedback and your compliments regarding the grounds and our staff. We are sorry that your vehicle was broken into. We recently have added more Courtesy Foot Patrol at our community and will continue to monitor and report any suspicious activity. Unfortunately, crime is a universal issue and can happen anywhere. We ask that residents take steps to ensure their own safety such as making sure that valuables are not left in a vehicle, doors are locked and windows are up and all items are put out of sight. Crime prevention requires diligence and partnership among all of us, and we also ask that you report any suspicious activity immediately as well.

Posted On: 4/18/2018

Clean, friendly, modern apartment complex. I love it here! Hardwood floors, granite countertops, stainless steel appliances, spacious kitchen island!
By: Hellen R.   
Read Property Manager's Response

Hellen thank you for the 5 star review. With upgrades and amenities, Neo Midtown apartments offers the best of luxurious living in Dallas, Texas. We've blended two distinct living styles, with apartments that feature both traditional garden, and modern mid-rise styles. One or two bedroom apartments that are designed with both your comfort and your style in mind. We are so pleased that you love your apartment.

Posted On: 4/18/2018

The apartments are in a great location and and grounds are kept up pretty well. The work out facilities have pretty much everything you need.
By: Cody H.   
Read Property Manager's Response

Cody thank you for the positive review, I do agree Neo Midtown is in a great location and we have an amazing staff that stays on top of the grounds and amenities. We will continue to do our best to ensure that our residents are happy and proud to call Neo Midtown Apartments their home.

Posted On: 4/18/2018

Quiet, mostly adult, pet friendly, pretty complex. Having assigned parking in a covered parking structure is great in hot/wet weather. Staff is a little slow at addressing concerns.
By: Dorothy V.   
Read Property Manager's Response

Dorothy thank you for taking the time to provide us with your feedback, We do have a great parking program here at our community especially with it being covered garage parking and one free assigned parking space. I'm sorry to hear that we were slow at responding to your concerns. I would like to see what they were and how we could have done better in addressing them for you. If you would like to set an appointment to further discuss, I am more than happy to do so. You may call or email our office to set an appointment or just stop by our office during regular business hours.

Posted On: 4/18/2018

This is a nice place. The staff is observed to be very helpful and precise. The grounds and hallways are clean. The only concern is the pool passes as I have a roommate (both listed as tenants) with whom we can only invite 1 additional person for the both of us. In my opinion, I should have a guest as should he. Another idea would be a 'cart station'. They would aid in transporting items to and from the garages to your vehicle. :)
By: William P.   
Read Property Manager's Response

William thank you for taking the time to provide us with your feedback. We greatly appreciate your compliments regarding the grounds and staff. Regarding your comments related to the pool passes, our pools maximum occupancy limits are less than we would like and has caused some overcrowding in the past few years which in turn resulted in us implementing the pool passes last year. We will definitely keep an eye on it this year and are open to more visitor passes being given out. Additionally I love the idea of the carts and will see what I can do about that.

Posted On: 4/18/2018

For the two months that I've been at Neo Midtown, it's been great. It's in a great location, the property is managed well, I've had no issues with maintenance or the front office. My floor plan is perfect for me and my girlfriend. The trash valet is awesome as well.
By: Alexander H.   
Read Property Manager's Response

Alexander thank you for the 5 star review! We are so excited that you chose Neo Midtown as your new home. Ensuring that all of our residents have a enjoyable living experience at our community is our goal and from your review it appears that we got it right. Please don't hesitate to contact the office if there is anything else we can do to make your stay here at Neo Midtown a most enjoyable one.

Posted On: 4/15/2018

Am a current resident and so far the amenities are up to date and the Environment is conducive, from the gym to the social area and the very polite leasing managers.
By: Ephraim E.   
Read Property Manager's Response

Ephraim thank you for taking the time to provide your feedback. We are so excited that you are happy with Neo Midtown as a whole. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 4/15/2018

Great staff—so helpful and so kind to us as we were exploring apartment options. The leasing agent went above and beyond to allow us to see the possible space we would have. Beautiful spaces, and very cleanly kept. Excited to live here!
By: Francis V.   
Read Property Manager's Response

Francis thank you so much for the 5 star review! Our staff is dedicated to making sure that your experience while looking for a new home and after your move in is the top notch.. We are thrilled to have you as part of our community. Again, thank you for taking the time to provide your feedback and we look forward towards any additional feedback you may have.

Posted On: 4/15/2018

We love living at Neo Midtown!!! The staff is amazing and they have made the move in so easy. Not to mention our location next to the pool is great as well!
By: Kyle C.   
Read Property Manager's Response

Kyle thank you for the 5 star review, we are so excited to have you at Neo Midtown. If there is anything that you or have questions about please don't hesitate to reach out to us. It is because of your feedback that we are able to continue to ensure that our residents have an enjoyable living experience at our community.

Posted On: 4/14/2018

I love living here! Maintenance is super fast. It's a safe area. And it's quiet! The apartments are really nice as well. I love the bay windows!
By: Kimberley C.   
Read Property Manager's Response

Kimberly thank you for the 5 star review, our maintenance team takes pride in providing great service to all of our residents. Please don't hesitate to contact the office if there is anything else we can do to make your stay here at Neo Midtown a most enjoyable one.

Posted On: 4/13/2018

Great Office Staff and Service Staff everything I needed they took care of! Very clean, and I love the layout of the apartment. My wife and I are very happy, with all the amenities too
By: Paulo S.   
Read Property Manager's Response

Paulo thank you for your positive review, here at Neo Midtown we do have 2 amazing saltwater pools to lounge in and amazingly beautiful newly renovated apartment homes.. We greatly appreciate your compliments regarding the office staff, our pools and our newly renovated apartment homes. We will continue to provide this level of customer satisfaction and hope you will continue to voice your opinions, both positive and constructive.

Posted On: 4/11/2018

Clean grounds, great maintenance crew. Love the valet trash service and package delivery email alert. I also like renting a second reserved parking spot.
By: Yvonne D.   
Read Property Manager's Response

Yvonne we are so pleased that you are satisfied with our community, amenities and our staff. If there is anything we can do to make your stay here at Neo Midtown a more enjoyable one please don't hesitate to let us know.

Posted On: 4/2/2018

We just signed the lease and everything has gone smoothly! The front office people are very responsive! I hope it continues even after we become residents. Can't wait to move in!!
By: Cristina V.   
Read Property Manager's Response

Cristina thank you for making Neo Midtown your new home and also sharing your feedback about your experience at our community. Our staff is extremely dedicated and works hard to keep Neo Midtown to a very high standard your feedback and comments gives us the opportunity to continue to improve and ensure Neo Midtown is the community of choice in the Galleria area.

Posted On: 4/2/2018

I have had nothing but great experiences. Management and staff have been great and respond quickly to needs. The only complaint I have is with the valet trash. I feel if I pay a monthly fee for my trash to picked up then it should be picked up. It has been several time put the trash out only to find what I put out still there. Yes I do put it out between the hours specified and still no no avail it's left. This needs to be addressed and handled with the contracted service quickly.
By: Ashley R.   
Read Property Manager's Response

Ashley thank you for taking the time to provide your feedback regarding our community. We understand that your time is valuable and we truly appreciate your comments. Ensuring all of our residents have an enjoyable living experience at our community is our goal. We apologize that your valet trash has not been picked up on a regular basis and have contacted our provided to ensure that it does not get missed again. Please feel free to give us a call if you have any further issues.

Posted On: 3/30/2018

I have nothing but good things to say about the management team of this apartment complex. They are very responsive, and always greet me with a smile. I am very glad I signed my lease and look forward to a long relationship with this community.
By: Truy T.   
Read Property Manager's Response

Truy thank you for the 5 star review, we truly appreciate you taking the time to provide us with your feedback. We are glad that your experience with us here at Neo Midtown has been a positive one. We strongly believe in a sense of community with our residents and strive to provide a place that ea ch and every resident is proud to call their home. Please do not hesitate to reach out to us if you have any additional feedback or have any questions.

Posted On: 3/27/2018

So far the application process has been really good. We decided to go with Neo Midtown and everyone has been very helpful and nice. We are looking forward to moving in.
By: Andrew B.   
Read Property Manager's Response

Andrew we are so excited that you have decided to make Neo Midtown your new home and shared your feedback about our community. Excellent service is always our goal and I'm pleased your was really good. Please know that our residents' living experience is our top priority and we do our best to create a community they are proud to call home.

Posted On: 3/26/2018

Our move in process/signing the lease/touring was all a breeze. We liked this place instantly! 2 months in and we have no complaints! It's a great location, close to a millions things.
By: Roxanna G.   
Read Property Manager's Response

Roxanna thank you for the 5 star review and taking the time to provide your feedback regarding our community. We understand that your time is valuable and we truly appreciate your comments. Ensuring all of our residents have an enjoyable living experience at our community is our goal.

Posted On: 3/26/2018

Love my time at Neo! Didn't even cross my mind to look at any other complex when it came time to renew our lease! I even got one of my best friends to move here as well!
By: Muhammad K.   
Read Property Manager's Response

Muhammad thank you for the 5 star review! Excellent service is always our goal and i'm pleased that your experience has been a pleasant one. We take great pride in managing our community with a very high level of detail and our residents needs in mind. My team and I are very passionate about our roles at Neo Midtown apartments and strive to make every interaction with our residents a positive and upbeat experience.

Posted On: 3/26/2018

So far so good! I've only lived here a few weeks, but both the leasing office and maintenance teams are very on top of their jobs. I appreciated their help with prompt service and move coordination.
By: Dipanjan B.   
Read Property Manager's Response

Dipanjan thank you for the 5 star review! We are so excited that you are proud to call Neo Midtown your new home. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home.

Posted On: 3/26/2018

The community is beautiful and well maintained. They are always quick with any service requests we've had. I would highly recommend this place to anyone looking to get an apartment in this neighborhood.
By: Supreeth R.   
Read Property Manager's Response

Supreeth thank you for the 5 star review! We truly appreciate the time you have taken to review our community and your experience. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 3/25/2018

Fell in love with the complex when I visited. Elizabeth in the leasing office was very helpful. I especially loved the main pool and the lounge area. Can't wait to move in!
By: Heather P.   
Read Property Manager's Response

Heather thank you for taking the tome to provide feedback about our community. Your comments about Elizabeth and our community are always great to hear. We strive on ensuring that our residents are proud to call Neo Midtown their home.

Posted On: 3/19/2018

The best I love how there is and enmergency team on call 24/7 the location the space is all of the main reason I went to NEO Midtown Thanks.
By: JaQualon B.   
Read Property Manager's Response

JaQualon thank you for the 5 star review! We are thrilled to have you at our community. Your input is valuable and because of your feedback we are able to provide even better customer service coupled with a more enjoyable place for you to call home.

Posted On: 3/8/2018

Haven't moved in yet, but I have had a fabulous experience with my application and pre-move in process thus far and am very excited for my new upcoming apartment!
By: Chloe S.   
Read Property Manager's Response

Chloe thank you for the kind words and the 5 star review, we are so excited that you have decided to make Neo Midtown your new home. Feel free to reach out to us with any questions or concerns you have..

Posted On: 3/5/2018

Great service office, love my new apartment! High quality service and structure. Great price, clean community, welcoming environment. The apartments are great!
By: Suzana S.   
Read Property Manager's Response

Suzana thank you for the 5 star Review and the kind words! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any feed back or need anything

Posted On: 3/1/2018

Love the gym. My upstairs neighbor makes so much noise so I wish I couldn't hear that. Some unseamly people on the top floor of the garage but nice staff.
By: Kristen H.   
Read Property Manager's Response

Kristen we are so excited that you love the gym and was wondering if you would like to set up an appointment to further discuss your neighbors to see if there is something that we can do for you. I would love to meet with you, you can call or email our office to set an appointment or just stop by our office during regular business hours. I look forward towards hearing from you.

Posted On: 2/28/2018

I love my apartment on the inside, it's the outside that concerns me the most. The outside hallways are just to dirty. I'm embarrassed to invite anyone over.
By: Bridgitti K.   
Read Property Manager's Response

Bridgitti we greatly value our residents' well-being and satisfaction, and welcome feedback that helps us to enhance our residents' living experience and improve the service we provide at Neo Midtown. Thank you for taking time to offer constructive comments, since implementing valet trash at our community in October we have been monitoring the hallways daily to ensure that the trash rules are followed and the hallways are not left unsightly. We will ensure that maintenance keeps a closer eye on your hallway and apologize if we have overlooked your hallway.

Posted On: 2/28/2018

I have been living here for almost two years.. and I ABSOLUTELY love it here!!!! I am down the street from a lot of popular restaurants and stores.
By: Shundella P.   
Read Property Manager's Response

Shundella thank you for the kind words and taking the time to review our community. We truly appreciate our residents feedback and it is because of your feedback that we are able to provide even better customer service coupled with a more enjoyable place for you to call your home here at Neo Midtown.

Posted On: 2/26/2018

The staff is beyond helpful! the complex is quite and clean only down fall is the tight parking garage I just usually park in the street. But I love my apartment
By: Rubi R.   
Read Property Manager's Response

Rubi thank you for the kind words regarding our staff and our Community. Keep an eye on your e-mail regarding parking we have some exciting news regarding it which will be coming to you soon! We promise the changes will make you happy.

Posted On: 2/23/2018

The amenities had improved a lot. It is a nice environment to live in. The staffs are very strict in implementing the rules and policies of this apartment complex.
By: Luisa C.   
Read Property Manager's Response

Luisa thank you for taking the time to review our community, we are happy to hear that you pleased with our amenities. By enforcing the community rules and regulations is how we ensure that the rules and regulations are adhered to so that everyone is treated fairly.

Posted On: 2/21/2018

It's a nice place to live in! I love it :) Everything is new and clean. The staff is super friendly and fast service too. The new management is great!
By: Yara S.   
Read Property Manager's Response

Yara thank you for the 4 star review, we are so excited that you have made Neo Midtown your home. If thee is anything that we can do for your or anything that you need just give us a call.

Posted On: 2/21/2018

It's been really great living at bro midtown! We renewed our lease for the second time because of all the amenities they offer! Our neighbors are great too!
By: Lauren G.   
Read Property Manager's Response

Thank you for the kind words. We strive the provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 2/19/2018

The apartments are in a great location and have a really attentive staff. They are a little small but the upgrades in the kitchen are nice. They also keep the grounds very clean and tidy. There are 2 pools so its nice in the summer.
By: Exzavia H.   
Read Property Manager's Response

Exzavia thank you for taking the time to review our community. We truly appreciate your complements on our community, staff and our amenities.

Posted On: 2/5/2018

I love living at Neo Midtown. The ammendities are great and I love the women in the leasing office! They are always kind and helpful! It's a wonderful place to live!
By: Makenna K.   
Read Property Manager's Response

Makenna thank you for the 5 star review! We greatly value our residents' well-being and satisfaction, and welcome feedback that helps us to enhance our residents' living experience and improve the service we provide at Neo Midtown Apartments.

Posted On: 2/5/2018

I simply enjoy living here!!!! Been here since 2014. Peaceful, elegant, the staff are Great. Work orders responded very quick and professional.
By: Miguel C.   
Read Property Manager's Response

Miguel thank you for taking the time to review our community. It appears that we may be falling short of your overall expectations and would love to meet with you to ensure that we are doing all that we can to ensure that your living experience here at Neo Midtown is the best. Please call or email the office to set an appointment or just stop by our office during regular business hours.

Posted On: 1/31/2018

My experience at Neo Town has been interesting. The apartments have not hosted any community activities in order to meet neighbors that I'm aware of.
By: Donald B.   
Read Property Manager's Response

Donald we are so happy to have you back at our community, keep an eye out on your e-mail we have several fun filled residents evens planned for this year.

Posted On: 1/29/2018

This is a great place to live. The staff in the leasing office are amazing. Maintenance is always quick and repaired correctly. Clean community areas also.
By: Kody Y.   
Read Property Manager's Response

Hi Kody, thank you for taking the time to provide us with such a positive review. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community.

Posted On: 1/23/2018

Great experience i lived here a few years ago, i just signed my lease and I'm happy to be moving back to the new and improved Neo apartments
By: Phillip B.   
Read Property Manager's Response

Phillip thank you for taking the time to provide feedback on your experience. We are happy to have you back at our community. Don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 1/22/2018

Great apartments. Location is perfect and the community is friendly. If you are looking for a place in a great area and for a reasonable price this is your location.
By: Nikolas G.   
Read Property Manager's Response

Nikolas thank you for the kind words. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community.

Posted On: 1/18/2018

Nice apartment wit a lot amenities. Sends to many emails notifications I ignore 95% of them. Less is more work on that I next time I will give you a 5 Star
By: Lovell F.   
Read Property Manager's Response

Lovell thank you for the positive review, we apologize for the numerous e-mails we send out. We do like to ensure that our residents are informed of everything that is going on at our community but could definitely work on combining a few of them. Your input is valuable to us and we are happy to have you here with us at Neo Midtown.

Posted On: 1/15/2018

Love the apartment itself and the quiet complex. It's great not having screaming kids running around. Great notification system for updating residents on what's going on regarding the weather, trash, packages, etc.
By: Dorothy V.   
Read Property Manager's Response

Dorothy thank you for the 5 star review. We greatly appreciate your compliments regarding our e-mail notification system. We will continue to provide this level of customer satisfaction and hope you will continue to voice your opinions.Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 1/9/2018

Website played a big part in moving here. Easy navagation, got me to everything i needed. This place is clean, great staff, great location. Apartments are spacious. So glad I chose to move here.
By: Dontay R.   
Read Property Manager's Response

Dontay we are so excited that you have given us 5 stars. We are thrilled to have you as part of our community, we want to ensure that all of our residents have an enjoyable living experience at our community.

Posted On: 1/6/2018

The property is so beautiful and the staff is helpful and nice. The maintenance crew is great and always responds to maintenance tickets in a timely manner. Great community.
By: Dana K.   
Read Property Manager's Response

Dana thank you for taking the time to review our community. We appreciate any opportunity to improve our service and address any concerns that you may have. We would love to hear how we can better serve you and all of our residents, feel free to stop by the office.

Posted On: 1/6/2018

Everything has been great so far our leasing agent Elizabeth is the best she's been on it since we first step into neo midtown. Keeping in touch with us. Walking us thru everything.
By: Francisco G.   
Read Property Manager's Response

Francisco thank you for the kind words about Elizabeth, we are so happy to have her at our community as well. If there is anything that you need or have questions regarding please feel free to give us a call.

Posted On: 12/31/2017

This apartment is in a great location. Staff members are nice and I never had any problems with anyone or anything in this apartment complex.
By: Zhenxi L.   
Read Property Manager's Response

Thank you for the 5 star review. I can assure you that our team is dedicated to the needs of our residents and we strive to provide the very best living experience for all of our residents.

Posted On: 12/24/2017

I have lived at Neo Midtown for for 4 months now, and overall it has been a great experience. PROS: -Noise has never been an issue for me. The complex is pretty quiet, and the walls are thick enough that "neighbor noise" is not an issue. -Maintenance is great. They typically resolve any issue within 24-48 hours. All you have to do is put it in the portal online, and they take care of it. -Front office staff are friendly and helpful. -Communal areas are really nice and always clean. -Security is very present. I am a single 28 year old woman, and I feel very safe living here. -The parking garage opens up to each floor. I live on the 3rd floor, but don't have to carry groceries up 3 flights! Also makes moving easier. -So far I have not had any issues with bugs. -Guest parking has never been an issue for me. -Literally almost any store you could ever want to go to is within a 6 minute drive. Seriously. EVERYTHING. CONS: -No community events. This is a personal preference thing, but I would love the complex to offer occasional community gatherings to help neighbors get to know each other. -Most of the buildings have balconies/windows that directly face the next building. I don't mind much, but may make some people feel a lack of privacy. -Having pets is expensive. $500 deductible (only $250 of which is refundable) PLUS $15/month pet rent PER animal seems a bit much. -People that live at the apartment complex next door park on the street. Turning out of the complex can be really sketchy because there is almost no visibility due to parked cars. I would highly recommend living here!
By: Kimberley C.   
Read Property Manager's Response

Hi Kim, Thank you for the kind words. We are working on getting some fun filled events for 2018 and will keep you updated with events that are to come, We also have been communicating with our neighboring community about the street parking. Unfortunately the City does allow parking on the street a nd there isn't much that we have been able to do about it. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community.Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 12/18/2017

Our whole experience was great! All of our questions were answered, we were given a tour of the place and the whole applying process was stress free!
By: Roxanna G.   
Read Property Manager's Response

Roxanna Thank you for taking the time to post your experience at Neo Midtown. We strive to provide the most enjoyable visit and stay for everyone at our community, it is with your comments that we know we are doing it right.

Posted On: 12/5/2017

Fantastic front office staff. Made experience great. Already loving my new choice of apt. Hope to extend after my lease is up in nine months.
By: Johnny L.   
Read Property Manager's Response

Johnny thank you for taking the time to review our community. We are happy to hear that your experience with our staff has been a good on and that you are excited that you have made Neo Midtown your new home. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 11/30/2017

We love the maintenance crew! Not only are they super friendly, but they are really fast too! It makes a world of a difference. Thanks guys!
By: Jessica H.   
Read Property Manager's Response

Jessica thank you for the kind words regarding our maintenance staff, I have to say that I believe we have the best of the best here at Neo Midtown. We are thrilled to have you as part of our community.

Posted On: 11/27/2017

Very quiet and clean complex. Security was a great addition. The club house as well as the gym are always clean; same with the pool area!!!!
By: Rogelio H.   
Read Property Manager's Response

Rogelio thank you for taking the time to post a review, we strive to provide the most enjoyable stay for all of our residents and provide a community that our residents are proud to call home. We are happy to have you as part of our community.

Posted On: 11/21/2017

Lived here 4 years. Love the location. Paint chips easily & plumbing isn't great. Toilet stops up if you use one sheet... ok not that dramatic but at least once a week, I have a flood in the bathroom. Otherwise, I've really enjoyed living here!
By: Kellie C.   
Read Property Manager's Response

Kellie thank you for taking the time to provide us with your feedback. Your input is valuable and because of your feedback we are able to provide a more enjoyable place for someone to call their home. It seems like there may be a few items in your apartment that need attention. I would love to send over maintenance to check out them out if you wouldn't mind contacting the office so we can get it taken care of for you.

Posted On: 11/20/2017

I just moved to Dallas and looked at a dozen apartments before finding Neo-Midtown. The management staff was very friendly and made me feel at home! It's been a pleasant experience living here at Neo-Midtown - my first home in Dallas!!
By: brko*@*.com   
Read Property Manager's Response

We appreciate the 5 star review and the time that you invested in providing feedback about your experience at Neo Midtown. If there is anything we can do to assist you, please do not hesitate to contact us.

Posted On: 11/20/2017

Love the building and new renovations. Overall have had great experiences but I sometimes feel as if we have been treated unfairly. Most employees are super friendly but have had conflicts with one leasing agent.
By: Makalie W.   
Read Property Manager's Response

Makalie I first want to apologize that you feel that one of the leasing staff members wasn't so friendly. Our management team is dedicated to resolving concerns quickly and efficiently, and we encourage our residents to bring their concerns to our attention. Again, we apologize for any issues you may have experienced. I invite you to please contact the office to further discuss the incident. We are more than happy to set up an appointment so that we may provide you with our focused attention.

Posted On: 11/17/2017

I've only been here for a week but I already love the complex. It's a beautiful space that is set up very well with a lot of great amenities that most complexes don't have or aren't kept clean.
By: koyn*@*.com   
Read Property Manager's Response

We are so happy you love your new home! Thank you so much for being one of our new residents! Keep enjoying our amenities and let us know if you think of anything else you may want to have to further enrich your experience! The Team at Neo Midtown

Posted On: 11/16/2017

Is good experience with the new residents is a little expensive but is the best price in all areas the metropolitan you have everything you need
By: rayi*@*.com   
Read Property Manager's Response

Thank you for taking the time to provide feedback on our community. We are thrilled to have you as part of our community and that you are happy with your decision in making Neo Midtown your new home.

Posted On: 11/16/2017

I've overall been very satisfied with Neo Midtown. The complex is pretty; the apartments are newly renovated; maintenance has always been very quick to respond; valet trash was recently added; the gym and community center are really nice; and I never hear my neighbors. I don't plan on moving away!
By: Allison D.   
Read Property Manager's Response

Allison, thank you and we are so glad you are satisfied with your home! We don't want you to move away! Happy Holidays to you and yours! The Team at Neo Midtown

Posted On: 11/15/2017

I love it here. Maintenance is awesome. I think we can work on the apartments in terms of paint and the way my plumbing is kinda weird but all and all it's quiet and comfortable.
By: Anna W.   
Read Property Manager's Response

Anna thank you for the 5 star review, your rating is extremly important to us. Please don't hesitate to contact the office if you have any feedback or need anything.

Posted On: 11/15/2017

The complex is pretty quiet and I definitely feel safe. You need key access to get into buildings, gates, or community areas. There are friendly security guards. The grounds are clean, despite some neighbors not cleaning up after their pets (plenty of resources to do so), maintenance and others take care of it. The upgrades are nice and my apartment is very roomy. Assigned parking is great! Although large trucks can be difficult to park around. The ladies in the office have been efficient and friendly with every encounter. The pools look great. The few neighbors I have run into have been friendly. The location itself is great with the easy access to highways and the galleria mall. The only reason for 4.5 stars is the mailboxes are pretty old, and few minor cosmetic dings. I feel lucky coming to a new city and finding a gem.
By: Angela D.   
Read Property Manager's Response

Hi Angela, thank you for the kind words. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 11/15/2017

Two roads diverged in a wood, and I -- I took the one less traveled by, and that has made all the difference. These woods are lovely, dark and deep, But I have promises to keep, And miles to go before I sleep, And miles to go before I sleep.
By: Daniel P.   
Read Property Manager's Response

Well put Daniel and thank you for the 5 star review! If there is anything that you need from please do not hesitate to give us a call.

Posted On: 11/15/2017

Good apartment for the price. The complex is clean and quiet. Nice location, and the staff is always nice. There are some roach problems occassionally.
By: Alexandra O.   
Read Property Manager's Response

Thank you for taking the time to provide us with your feedback. We greatly appreciate your comments regarding our community and staff. With the weather changing we do occasionally see some critters around, if you have a need for pest control please let us know and we can add you to our list in the office and have our pest control company spray for you.

Posted On: 11/14/2017

It's ok, i haven't had any major major issues. The community could use so updates. I think all apts should have hard wood floors. So yeah it's ok
By: Samyon H.   
Read Property Manager's Response

Hi Saymon! We are glad you haven't had any major issues! We always welcome suggestions so please let us know what you would like to see improved so we can try to make it happen for you! We agree with you about the hardwood floors! Unfortunately with those floors sound travels a bit too much to your downstairs neighbors so we are rather restricted to the first floor. Let us know if you would like to transfer to one of the downstairs units. Have a great day Saymon! The Team at Neo Midtown

Posted On: 11/13/2017

So far so good. I think the towing situation could be better but for the most part I love it here. It is a really quiet community which I like and the staff is nice.
By: Brandie T.   
Read Property Manager's Response

Hi Brandie! We are so glad you love it here for the most part! Please stop by or call and let us know what issues you are experiencing with our towing service. Have a wonderful day Brandie! The Team at Neo Midtown

Posted On: 11/13/2017

My fiancé and I came in on a Sunday and was showed everything that the complex had to offer - multiple times. They answered every questions that we had in person and on the phone. We are SO excited to be moving to Neomidtown next month!
By: Rachel W.   
Read Property Manager's Response

Rachel it is always great to hear that our staff and community meet your expectations. We are looking forward towards your move in. If there is anything that you need from us just let us know.

Posted On: 11/13/2017

Great place to live! I have no complaints as the management is awesome! All Request have been handled in a timely manner. Kristina in the office is awesome and a great at what she does!
By: Ashley R.   
Read Property Manager's Response

Ashley thank you for taking the time to provide us with your review. We appreciate the comments regarding the staff, if there is anything that you need or that we can help you with please don't hesitate to give us a call.

Posted On: 11/8/2017

The staff at neo midtown is so helpful especially Elizabeth. I've only been a resident here for a week now but I am already loving to community.
By: Lamesha W.   
Read Property Manager's Response

Lamesha thank you for taking the time to rate our community Neo Midtown. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 11/8/2017

I️ love it here so far, no complaints and my apartment is beautiful I️ would recommend anyone to move here if you have any questions give them a call!
By: Shelley T.   
Read Property Manager's Response

Shelley thank you for taking the time rating our community Neo Midtown. We greatly value our residents' well-being and satisfaction, and welcome feedback that helps us to enhance our residents' living experience and improve the service we provide at Neo Midtown Apartments.

Posted On: 11/4/2017

I have lived here for about a year. Maintenance requests are completed in a tomely manner. There are issues with the trash compactor that arise which causes the garage to smell and trash to pile up. Other than that I haven't had any issues with management. Christina is my favorite person from the office staff to deal with.
By: Rianna C.   
Read Property Manager's Response

Rianna thank you for the kind words regarding the staff at our community Neo Midtown. It is always great to hear that we are taking care of you. We hope with the new motor installed on the trash compactor that there will be no more issues with the trash. Also with the new valet trash you will not have to worry about using the compactor anymore. Thank you for taking the time to provide us with your feedback.

Posted On: 11/3/2017

Living here has been great so far! The community feels safe because the courtesy officers that walk around, neighbors are nice, and front office is very helpful.
By: Amanda N.   
Read Property Manager's Response

Amanda thank you for the 5 star review! We are so excited that you decided onl Neo Midtown as your new home. We do our best to ensure that our residents are satisfied and welcome feedback that helps us to enhance our residents' living experience and improve the service we provide here at Neo Midtown Apartments.

Posted On: 11/3/2017

Overall, love the apartments. Wish all residents more aware of loudness-ie car radios (alley way pick ups and garage entry), slamming doors, heavy stomping if on 2nd or 3rd floors... parties, and this morning - roommate locked out at 5:30 am (top locked I guess) screaming and banging on window to wake them up.... Not much can be done, but sure would be nice. LOL
By: Dina B.   
Read Property Manager's Response

Dina I would love to hear more about the issues your are talking about above so that I can address them, not only for you but for everyone around you. We do have an onsite Courtesy Patrol and an on-site foot patrol which you can call at anytime for they to go and check on issues that may arise. They are on call 24-7 to ensure that items like this are not going on so you can enjoy your home. I look forward towards hearing from you soon.

Posted On: 11/2/2017

High turnover with management. I can't count how many we've had since being here, but we are hoping the latest is best. Maintenance issues are handled fast!
By: Angela A.   
Read Property Manager's Response

Amgela thank you for taking the time to provide us with a kind words and positive review.

Posted On: 11/1/2017

Overall I'm satisfied living here. Leasing staff are always professional and pleasant. The maintenance staff are prompt and professional. There are some cosmetic issues with the apartment I don't like. And the outside A/C units are noisy enough to keep me awake at night.
By: Johnathan S.   
Read Property Manager's Response

Johnathan thank you for taking the time to provide us with your feedback. It is our goal to ensure that all of our residents are satisfied and happy to call Neo Midtown your home. I am going to send maintenance over to take a look at the a/c units outside to see if there may be a problem.

Posted On: 11/1/2017

Always quick to respond to maintenance requests. Keeps the grounds manicured and clean. Great fitness center. Pool is never crowded early in the afternoon.
By: Yvonne D.   
Read Property Manager's Response

Yvonne thank you for taking the time to provide feedback. Your input is valuable and we greatly appreciate your compliments. We will continue to provide this level of customer satisfaction.

Posted On: 11/1/2017

I've lived here for 3 years now and enjoy living here. It's clean and I feel safe. Occasionally the trash compactor gets broken and trash piles up, but I know that's not the complex's fault and residents just don't know how to break down boxes or dispose of other large items. They're always quick to act on it and also quick when I put in a maintenance request.
By: Stephanie T.   
Read Property Manager's Response

Stephanie thank you for the 5 star review. We appreciate any feedback that helps us to enhance our resident's living experience and improve the service we provide at our community. I hope that you are enjoying the Valet Trash that we recently implemented. No more long trips to the compactor. We strive to provide the most enjoyable stay for all of our residents.

Posted On: 10/31/2017

I've had a great experience at neo apt. If I have an issue its fixed within the next 24 hrs. but the parking system sucks so do the narrow parking spaces.
By: Jaime D.   
Read Property Manager's Response

Jaime thank you for taking the time to provide us with your feedback, we are sorry to hear that you are not satisfied with our parking system. We are committed to our residents well being and satisfaction, with that being said we are currently looking into other options regarding our assigned parking at the community. We truly want to create a comfortable living atmosphere and value your feedback at any time.

Posted On: 10/31/2017

Everything's been going great so far. Had a fairly smooth move in and it's been a very nice and calm community. I have yet to use any of the amenities, so I can't comment on those at the moment.
By: Jesus S.   
Read Property Manager's Response

Jesus welcome to Neo Midtown, we appreciate you taking the time to post a review. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home.

Posted On: 10/30/2017

The application and leasing process was made incredible fast and simple by Elizabeth and the team. Looking forward to moving in and experiencing the community!
By: Abbey Y.   
Read Property Manager's Response

Abbey thank you for taking the time to provide feedback on your experience at Neo Midtown Apartments. It is always nice to hear that one of our staff members has done a great job in taking care of you. We are excited that you have decided to make it your new home. Please don't hesitate to contact the office if you need anything.

Posted On: 10/30/2017

The apartments are nice. I've lived here for almost two months and my car has been towed because they forgot to give me a parking stickers for my car. They did pay for it to get off.
By: Amber F.   
Read Property Manager's Response

Amber I am happy that we were able to take care of the tow for you especially since we forgot to issue you a parking permit. We are dedicated to taking care of our residents and resolving resident concerns as promptly as possible. We appreciate the time you have taken to post a positive review and look forward towards a long term relationship with you.

Posted On: 10/29/2017

Awesome Staff they were very helpful and informational. The application process was quick and smooth with unlimited help and assistance from the staff. I love it here!
By: Emeka O.   
Read Property Manager's Response

A 5 star review...........who could ask for more! We are so excited that your process was a smooth one and are looking forward towards your living with us here at Neo Midtown. We are always available to assist before and after your move in with any needs you may have. If you have any questions or need anything please do not hesitate to reach out to us anytime.

Posted On: 10/27/2017

We lived here for about a year and just renewed our lease because no place was better than neo! It had everything we were looking for! Great place
By: Lauren G.   
Read Property Manager's Response

Thank you for the 5 star review! It is always great to see how much our residents enjoy living at Neo Midtown.

Posted On: 10/26/2017

Neo is great place to live We have been living here since last 4 years and truly enjoy surrounding, Its calm yet in the heart of dallas. It has got fun things around.
By: abcus m.   
Read Property Manager's Response

We appreciate the time you invested in providing feedback about our community Neo Midtown. We are definitely in a great location being a mile from Addison, right off the Dallas North Tollway and across from the Galleria Mall. You will definitely not run out of things to do living at our community. Your feedback is valuable to us and other looking for a new home and we value your feedback.

Posted On: 10/26/2017

Different problems in my apartment but they are fixed one by one, still waiting for my washer to befixed.managerKristina and Abby very nice.
By: Amelie M.   
Read Property Manager's Response

Amelie thank you for taking the time to provide us with your feedback. I am sorry to see that your review is only 3.5 stars. It is very important to us that all of our residents have a comfortable and enjoyable living experience at our community. We would like to see how we have failed with you and the chance to make it right. I invite you to contact the office at your earliest convenience to set up a meeting with me to discuss your concerns so we may improve your living experience here at Neo Midtown.

Posted On: 10/25/2017

I have lived here about 3 months now. I enjoy the location and the cleanliness of the complex. The staffing is really friendly as well. I am looking forward to the rest of my stay.
By: Corbin L.   
Read Property Manager's Response

Corbin thank you for taking the time to review our community. We truly appreciate your feedback and are looking forward towards a very long relationship with you!

Posted On: 10/24/2017

I like it for the most part.... few changes and improvements needed here there such as small unit upgrades before moveout. Other than that, pretty quiet in my location.
By: Stephanie F.   
Read Property Manager's Response

Stephanie thank you for sharing your feedback, we are currently renovating all of our units on phase I at our community and also have a phase II which is a newer modern midrise building with premium upgraded 1 and 2 bedroom apartments. We would love to show them off to you. If you are interested and would like to take a tour just give us a call to schedule a tour.

Posted On: 10/24/2017

Neo Mid-Town Apartment is an excellent property with multiple floor plans, excellent amenities, and beautiful sparking swimming pool. The property has a state-of-the-art fitness center
By: Sylvester M.   
Read Property Manager's Response

Thank you for the 5 star review, we are always happy to know how satisfied our residents are with our multiple floor-plans available to choose from, our 2 amazing saltwater pools and especially our 2 story state-of-the-art-fitness-center. We greatly appreciate the compliments!

Posted On: 10/24/2017

Everyone who was involved with my move-in was extremely welcoming and accomodating. Maintenance requests are always fulfilled timely, and everyone at the leasing office is always very kind.
By: Susie C.   
Read Property Manager's Response

Hi Susi, Thank you for the kind words and the 5 star review. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if yo have any additional feedback or need anything.

Posted On: 10/23/2017

These are some of the best property managers I have dealt with. They always have a smile on their face and when I put in a maintenance request it is always taken care of within 48hours I'm not the next day.
By: Macey W.   
Read Property Manager's Response

We wanted to thank you for your input and would love the opportunity to address any of your concerns which resulted in the 3.5 star rating. Our staff prides ourselves on ensuring all of our residents are taken care of and have a top notch living experience.

Posted On: 10/23/2017

This is my first apartment , and for a first experience I only have good things to share about this property. This is calm , clean and cozy. People are friendly and the persons at the office are so cool and welcomed . They make you feel more home , and really take care of you . They are pretty fast with the work-order ( I had 3 for now and never took 24 hours to be honest ) . I also love the fact that you received. Message as soon as you have a package to pick up and the new trash pick up service..
By: Andree P.   
Read Property Manager's Response

Hi Andree, thank you for the kind words. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 10/22/2017

Good place to live. Pretty quiet and somewhat clean. Nice people live there. Some times have an issue getting a maintenance issue fixed. Others they are fast
By: Bernardo S.   
Read Property Manager's Response

We appreciate you taking the time to provide your feedback and apologize that it seems that we may have failed you personally in getting to a service request timely. Our staff is dedicated to the needs of our residents and we strive to provide the very best living experience for all of our residents.

Posted On: 10/22/2017

Neo is really good to live, clean surroundings, lovely apartments and the best is the amazin g leasing office staff. They are courteous, super helpful and they frankly love to talk whenever you go.
By: Shivam G.   
Read Property Manager's Response

We appreciate the time you have taken to provide us with positive feedback about our community Neo Midtown and our staff. Your input if valuable and because of your feedback we are able to provide even better customer service coupled with a more enjoyable place to call home.

Posted On: 10/20/2017

Overall, I will give this apartment community 4 stars. I think it's a great community, but there's always room for improvement. Keep up the good work.
By: Jeff M.   
Read Property Manager's Response

Thank you for the positive review Jeff we appreciate the time you took to share it with others.

Posted On: 10/20/2017

The location is amazing and the staff is friendly. The apartments themselves are a bit dated and parking is really a nightmare if you do not own a compact car. The pools are small but nice. For the cost of rent, the units to be updated when it comes to carpeting, counters and cabinets.
By: Exzavia H.   
Read Property Manager's Response

Exzavia thank you for taking the time to review our community. I am sorry to hear that you are experiencing issues with parking, we do have 2 parking garages on phase I; both with ample parking available. We do try our best to accommodate with assign parking spaces but in some situations we may not be able to make changes. We do hope that you have been able to enjoy at least one of the 2 saltwater pools on the community and invite you to stop by and take a look at one of our newly renovated units or newer midrise building featuring premium upgrades.

Posted On: 10/20/2017

I enjoyed Neo Midtown for the first six months; however in the last few months, I have seen management go down hill. They have contracted with a towing company and are allowing resident's car to be towed at our expense. Even though the office has all of our vehicle information on file and knows that we are the authorized owner of the parking spot, they are allowing the towing company to tow us because we don't have the resident parking tag that can be easily lost. They also want $100 to replace the tag. Kick-backs. Neo Midtown has also hired an off-site security company that takes an hour to respond to complaints. What good does that do? Valet trash service is fantastic... Except for the company they hired. The company does not pick up the trash even when all rules are followed. Every morning when I leave for work, I see trash outside of resident's doors because it wasn't picked up the night before. Great way to create a rodent problem.
By: Cassie B.   
Read Property Manager's Response

Cassie we appreciate the time you have taken to provide us with your feedback, We agree the scenario's above which you are describing are unacceptable; unfortunately, the scenario's you are explaining are incorrect. If you would like for us to go over the rules and regulations regarding the parking, parking permits and the valet trash service feel free to contact me at the leasing office and I will be happy to discuss with you. If you have a copy of your rental agreement they are also outlined in it as well. Our goal is to ensure everyone living here enjoys their living experience here at Neo Midtown.

Posted On: 10/18/2017

I am first time renter, and the staff made everything so easy to sign and move in, the only complaint I have is parking but other then that I have a home at Neo Midtown
By: Rubi R.   
Read Property Manager's Response

Thank you for taking thew time to post a review about our community. We're truly sorry you are having issues with parking. I want to reassure you that we do care about your feedback and we are available to personally address your parking concerns. If you would like to schedule a time for us to meet, I am happy to discuss your concerns and see what solution we can come up with.

Posted On: 10/18/2017

I just moved in and I love the place. The people, the atmosphere, my apt and the pool. Safe and very protected place. And not mention the fitness center! Totally in love! ❤️
By: Juan C.   
Read Property Manager's Response

Juan we are so excited that you have chosen Neo Midtown as your new home. Excellent service is always our goal and i'm pleased you have had a pleasant experience with us.

Posted On: 10/17/2017

Overall, Neo Midtown is a nice apartment community. However, I would enjoy a little more of a quiet community - other residents don't seem to be mindful of their noise and the cleanliness of the community could be enhanced, especially with the hallways. The new valet trash is nice but residents don't follow the rules in terms of taking their bins back inside daily. Also, I notice the air conditioning seems to only work in the main entry way and dining area. I'm trying to make it through my lease....
By: Erycka H.   
Read Property Manager's Response

Erycka thank you for taking the time to provide us with your feedback. We have discussed your recent concerns with our onsite foot patrol and will be sending out a reminder to all residents regarding noise levels and a friendly reminder of our new valet trash rules. Maintenance can definitely check out your air conditioning for you to see what is going on if you would like, please contact us to put in a service request. We take pride in our community and want to ensure that Neo Midtown is a place that you are happy to call your home.

Posted On: 10/17/2017

Service and experience has been really good. Maintenance requests have been prompt, packages are delivered in good condition and trash valet has been excellent.
By: Brian C.   
Read Property Manager's Response

Brian thank you for your positive comments and review, our entire staff strives to ensure that all of our residents are happy to call Neo Midtown their home.

Posted On: 10/17/2017

The office staff at Neo is PLEASANT and make living on this community a good feeling to come home to. The on staff security and all of the amenities make you feel like downtown living in the heart of Addison.
By: Nicole D.   
Read Property Manager's Response

Nicole thank you for the comments on our office staff, we strive to ensure that all of our residents and visitors know how much we appreciate them and in this case we got it right.

Posted On: 10/16/2017

I would have given 5 stars if applying here was not so difficult. Everyday in the process we hit a stop that required us to wait until the next day to solve. Other than that, we love our place
By: Michael R.   
Read Property Manager's Response

Michael thank you for taking the time to provide us with your feedback, we are sorry to hear that you had issues when applying online. It seems as though you applied during a time in which we were switching over to a new property management software program. I'm sorry that we were having issues during that time and that you were caught up in it. I can assure you that our process is much easier now, all the glitches have been resolved which actually has resulted in an even quicker and more simple process in applying for an apartment at Neo Midtown.

Posted On: 10/16/2017

So far so good. Have been here less than a month but all issues have been promptly resolved to my satisfaction. Everyone seems helpful and nice.
By: Christopher M.   
Read Property Manager's Response

Thank you for taking the time to review our community. We truly appreciate your feedback. If there is anything that you need or have concerns regarding feel free to give us a call.

Posted On: 10/15/2017

Neo-Midtown apartments are well maintained / look brand new, and rent is the most affordable in the Addison area. Property management has recently added new amenities at no extra cost such as valet trash pick up.
By: Chad R.   
Read Property Manager's Response

Chad thank you for taking the time to review our community. We take pride in our community and providing a place that our residents are proud to call home. Our staff is extremely dedicated and words hard to keep Neo Midtown apartments to a very high standard. Adding the valet trash has definitely been one of our best ideas yet and I have to tell you that it was all because we listened to our residents.

Posted On: 10/13/2017

Staff needs to be more polite. Trash pickup, which started recently is a good step taken by management. Resident portal app was very helpful and easy way to access records, so it would help to bring similar application back.
By: Vishal V.   
Read Property Manager's Response

Vishal thank you for taking the time to provide us with your feedback. Your input is valuable and because of your feedback we are able to provide even better customer service couples with a more enjoyable place to call home. If you are available would you mind stopping by the office, we could go over our new resident portal with you to ensure that you are able to navigate and find information you may be looking for. It is very similar to the old site but has so much more to offer including Community Rewards! We look forward towards visiting with you soon.

Posted On: 10/13/2017

Quiet, safe, clean. Love living here. From the floor plans to the amenities to the 24/7 security, this place has all you need and more. Plus the surrounding areas offer a lot even within walking distance.
By: Kelly F.   
Read Property Manager's Response

Kelly thank you for the 5 star review, we understand that your time is valuable and we appreciate you taking the time. It is our goad to ensure that all of our residents have an enjoyable living experience at our community.

Posted On: 10/12/2017

Elizabeth and the entire Neo Midtown team has made the leasing experience super easy! When things came up and changes were needed, she and her team were on top of it to make sure we were taken care of and would be happy with our choice. A big thanks to you for helping us find our new home!
By: Mike M.   
Read Property Manager's Response

Mike thank you for the 5 star review, it always great to hear that our team was on top of everything and ensured that your move in was a smooth transition. We do our best to ensure that all of our residents are happy to call Neo Midtown their home.

Posted On: 10/11/2017

Ok community not enough resident events . It's a community that is trying to improve but still needs updating on a lot of things but a very quiet community
By: Donald B.   
Read Property Manager's Response

Donald that you for taking the time to provide us with your review/feedback. We agree, our resident events have not been what they used to be and for that we are sorry. We will work on putting together some community events before the end of the year. Your feedback gives us the opportunity to improve our service.

Posted On: 10/10/2017

Nice community with gymnasium, weight room, business center with printer and two computers: Mac and Windows, two beautiful pools and various areas with grill and tables. Nice appliances, includes washer and dryer and they now implemented trash valet.
By: Elleane A.   
Read Property Manager's Response

Thank you for the kind words and 5 star review Elleane. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 10/7/2017

Kristina and Elizabeth made oir move very easy. They are were friendly & always there to help you if having any troubles with the apartment or any of the community facilities. Thank you!!
By: Chirag K.   
Read Property Manager's Response

Chirag thank you for taking the time to provide feedback on your experience at Neo Midtown your kind words are always appreciated. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home.

Posted On: 10/5/2017

Nice building, quiet space. Responsive and helpful office. Location is good, close to things to do. Would like more community events to meet neighbors.
By: Kaila N.   
Read Property Manager's Response

Kaila we appreciate your kind words, if there is anything that you need or have concerns with please feel free to stop in and let us know.

Posted On: 10/5/2017

I love Neo Midtown. They have definitely taken steps in the past few months to greatly improve the resident experience. I love the idea of the valet trash, because our trash rooms were not being taken care of by the residents themselves. I have even seen more activity in programs and “parties” for the residents. I'm so satisfied with Neo Midtown that I will Be renewing my lease!
By: Ronald S.   
Read Property Manager's Response

Ronald thank you for your kind words and compliments about our community. We look forwards towards having a very long relationship with you here at Neo Midtown and look forward towards seeing you at our next resident function. Please do not hesitate to let us know if there is anything we can assist you with.

Posted On: 10/4/2017

We've only been here a couple of months, but we love it here. It's quiet, everyone is friendly, and the staff responds quickly to requests. Plus it's so pretty, like an Italian villa!
By: Dorothy V.   
Read Property Manager's Response

Dorothy, we greatly value our residents well-being and satisfaction and welcome feedback that helps us to enhance our residents' living experience and improve the service we provide at Neo Midtown apartments. Thank you for taking the time to review our community it is because of your comments that we are able to ensure that everyone living here past and present enjoys their living experience here at Neo Midtown Apartments.

Posted On: 10/4/2017

Closer to 3.5 stars. Love the location n apartment size. Downfall is they enforce rules but doesn't follow up. That can lead to things that downgrade the complex.
By: Andy S.   
Read Property Manager's Response

Andy we are sorry that you are somewhat displeased with us, our team strives to ensure that all of our residents have a comfortable and enjoyable living experience at our community. Your feedback is important to us and we appreciate you, please know that we do not take these reviews lightly and prefer to address directly with each resident as needed in an effort to resolve any concerns. Unfortunately, some cases do require more aggressive actions than others. We will continue to do our best to ensure that our residents are happy and proud to call Neo Midtown apartments their home.

Overall Rating

4.5 out of 5 stars