Reviews for Neo Midtown Apartments

Posted On: 5/22/2019

Gate was fixed the same day I requested it to be fixed.
By: Wade Maskowitz   
Source: SURVEY Read Property Manager's Response

Posted On: 5/21/2019

Very clean space ready for move in
By: Nicholas   
Source: SURVEY Read Property Manager's Response

Posted On: 5/21/2019

Great and works now
By: Conner Ayers   
Source: SURVEY Read Property Manager's Response

Posted On: 5/21/2019

Have been here for 10 days or so, but I am already loving it, nice gym, well-lit hallways, parking seems a bit of problem, if that is solved I would give 5/5
By: Sastry C.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 5/21/2019

Has been an awesome experience so far, love the amenities and the general conditions around, the apartments are spacious and the lighting around is perfect
By: Padma Sri Priya B.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 5/16/2019

Quick work. Thanks!!
By: Jerome Miron   
Source: SURVEY Read Property Manager's Response

Posted On: 5/14/2019

Leasing office does a good job keeping residents informed of upcoming events. Quick to respond to maintenance requests/other one-off issues.
By: Chisom O.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 5/13/2019

Very cordial
By: Brenda Blay   
Source: SURVEY Read Property Manager's Response

Posted On: 5/8/2019

Very Friendly and Professional
By: Edwin Young Jr   
Source: SURVEY Read Property Manager's Response

Posted On: 5/3/2019

Neo has been a great home. We recently resigned the lease and Julie in the admin office has been amazing with helping us through the process!
By: Andrew B.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 5/2/2019

Professional and prompt
By: Brandese Spiller   
Source: SURVEY Read Property Manager's Response

Posted On: 4/26/2019

Everything was well part together
By: Rhonda Stanton-Williams   
Source: SURVEY Read Property Manager's Response

Posted On: 4/26/2019

Michelle Sanders is awesome! Maintenance team is great. I will miss them.
By: Lamonica Wooten   
Source: GOOGLE PLACES Read Property Manager's Response

Posted On: 4/25/2019

It’s not fixed. The door slams shut shacking my apartment and waking me up all hours of the night.
By: Sharon Bertrand   
Source: SURVEY Read Property Manager's Response

Posted On: 4/25/2019

The company and the leasing agent was very nice the apartment is terrible they are bugs in roaches everywhere I was unable to sleep there. There were still stop that from the past Tenet. Absolutely disgusting
By: Amber   
Source: SURVEY Read Property Manager's Response

Posted On: 4/23/2019

Explained how the issue happened and promptly fixed it
By: Ashanti Moore   
Source: SURVEY Read Property Manager's Response

Posted On: 4/21/2019

I’ve been living at Neo Midtown for three years with no significant issues. The apartment staff have been friendly when handling any issues that have come up.
By: Rianna C.   
Source: MODERN MSG Read Property Manager's Response

Rianna, thank you for taking the time to post a review, It is because of residents like you that we are able to continue to provide exceptional service at our community. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 4/19/2019

Unsafe, constant break-ins weekly, vehicles stolen, broken into weekly, office computer robbed 4+ times. Property manager has poor security. Police do not respond to apartment calls. After living and working here for just under a year, I would never recommend anyone Live here. With over 15+ break ins, vehicle robbery, gunshots, and a gentleman exposing himself to tenants. These are a few of the things you WILL encounter here. They happen literally on the weekly. Good luck calling the police. I was a courtesy officer for the Apartments and when the police was called, I can't recall a time they ever came. The property manager chooses which tenants to enforce policies against and who to let constantly break the rules with no repercussion. I was not the greatest at maintaining my own apartment and did have a dog nibble on the baseboards and chew on a curtain. I am more than willing to pay for these items and own up to my responsibilities but the property manager has not given us an opportunity to pay, and has sent our bill to a debt collector! Prior to posting this complete review, the property manager had the audacity to text me personally about the one star rating and threatened to post pictures of my apartment and items we owe. I highly encourage her as I have nothing to hide. I am a responsible adult and have no shame in taking responsibility for things I am RESPONSIBLE for!
By: Nate Maique   
Source: GOOGLE PLACES Read Property Manager's Response

Rianna, thank you for taking the time to post a review, It is because of residents like you that we are able to continue to provide exceptional service at our community. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 4/17/2019

Nice pool,gym and atc.but all the television no remote control ,the connection in gym not working everything nice but my family I can't invite because you can't use the facilities
By: Jovie R.   
Source: MODERN MSG Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 4/16/2019

really good as always
By: Shivam Gulati   
Source: SURVEY Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 4/15/2019

My bathroom sink stopper would not work properly and there was water dripping under the sink. I sent in a maintenance request in the morning and by the afternoon it was fixed to my satisfaction.
By: Andrea Canavan   
Source: SURVEY Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 4/12/2019

Please refer to my other responses
By: Don Fontana   
Source: SURVEY Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 4/11/2019

Responses in a timely manner and did what needed to be done.
By: Zachary Knotts   
Source: SURVEY Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 4/11/2019

I have lived here for about 3 years. I like that the packages arrive in the package center. It is very convenient and easy. I also like using the grill and the pool during the summer. I wish there was more giveaways or engagement around the community. There is plenty of parking available and I feel safe where I am. I am hoping to move to a larger 1 bedroom soon!
By: Kelly Y.   
Source: MODERN MSG Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 4/10/2019

They took action immediatelly.
By: Daniel Jimenez   
Source: SURVEY Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 4/10/2019

I’ve absolutely loved my time at Neo Midtown. Never had any issues with the office, bugs/pests, great price, and friendly office and maintenance staff. Definitely staying here for the foreseeable future.
By: Muhammad K.   
Source: MODERN MSG Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 4/10/2019

I’ve lived here for a year and a half. Our A/C unit has gone out 4 times. Every time they have came to fix it that night. Tonight they’ve left me waiting for almost 3 hours to say 80 in an apartment is not top priority to them. 1. Why is the A/C going out that many times in the first place. And 2. Someone should be on sight and be able to fix this. Or. Have someone who can put us in a hotel room for the night. Not to mention our car has been broken into twice since we lived here. And Neo did nothing about it. They don’t have any cameras in the garage and wouldn’t even offer up paying for designated parking spot in the only lit up garage. I normally never leave reviews on places but I am officially irritated and very unhappy with this apartment. Oh and, the A/C in the gym in the apartment has been out for the past few weeks so enjoy working out in a 85 degree apartment. As someone who works in customer service, I am very upset with how these situations have been handled. They do not care about their tenants. And if you call for any information, unless you’re talking to a manager, they don’t know anything. I’ve called multiple times asking about something and they are never aware or knowledgeable about the property.
By: Jessie Wood   
Source: FACEBOOK Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 4/10/2019

Staff is very sweet & very responsive. Great maintenance service & pest control. Such a clean & quiet community. Love the lounge & pool area.
By: kuku*@*.com   
Source: MODERN MSG Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 4/9/2019

Moving is extremely stressful and taxing, you guys did great with keeping in communication with me about my paperwork; even when one of you guys were off work, another agent stepped in and helped me get all my paperwork in order.
By: Rebecca   
Source: SURVEY Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 4/9/2019

Cory and company were great
By: Amirali Virani   
Source: SURVEY Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 4/9/2019

I am a new resident, however so far my experience has been good. I am happy with the leasing staff and my apartment. The only thing I would change is slightly bigger parking spaces. It can be difficult to park sometimes in the garage.
By: Anthony B.   
Source: MODERN MSG Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 4/5/2019

Office staff is friendly, knows you by name, and had everything ready for my move in date. They communicated effectively and made each step easy and pleasant.
By: Latisha   
Source: SURVEY Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 4/3/2019

Lovely apartment with great price.......The front office people are very helpful and always smiling.....I’m very happy to be in this beautiful apartment.
By: Freedom I.   
Source: MODERN MSG Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 4/1/2019

Great community, awesome administration and staff . Very quiet place, peaceful and secure. The apartments modern, fresh and clean. I love to live here.
By: Rafael D.   
Source: MODERN MSG Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 3/30/2019

I lived in this place for 4 years .. Believe me, I know what I am talking about .. this place was called Sant Rafael before .. the manegement were lovely people and the services was excellent .. I moved from 1 b apt. To 2 b apt. After one year because I loved this place .. then Fairfield took over this place changed the name to Neo Midtown ( Neo !! ) and turned it to a very bad place especially with the new Property Manager in charge .. the services dropped down, all access doors not working properly , garage gate broken most of the time , awful valet trash service (mandatory carge for it $27/month) and they dont work 2 days a week ?! ( what I suppose to do with my trash during those days !) And ofcourse they dont pick up trash on holidays ..cold weather .. hot weather !! Put keep charging you for th service ... my Rent supposed to be $1625 / month .. but with the extras they were adding I end up paying $ 1750 !! They dont put any security cameras in the parking areas so there was a car break in every week ... After I spent a fortune at this place for 4 years , I left my apartment recently and they send me an invoice of $ 3200 for repairs ?! They put all kind of repairs that can come to your mind , though we have left the apt. In a very good condition .. ofcourse there was some normal tears and wears !! We stayd there for 3 years !! Come on !! Do you want to get it back brand new ?! And they have added a damages that we can never tell who caused it ?! To make long story short .. if you would like to be ripped and have a bad housing experience ... Neo Midtown is your best choice .. Good Luck ......
By: Wesam Nor   
Source: GOOGLE PLACES Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 3/30/2019

Over priced .. very bad customer service .. especially the property manager !!
By: Sam Norallah   
Source: GOOGLE PLACES Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 3/28/2019

The best place to be at! Perfect parking space, lots of amenities and gym. The house is well maintained and leasing office is also very friendly. Best part is Amazon hub
By: Tanvi S.   
Source: MODERN MSG Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 3/28/2019

Our experience at Neo Midtown has been a wonderful experience. The apartment is very cozy and really feels like a real home. Neighbors are friendly and never have any problems here. I highly recommend this community.
By: Oscar R.   
Source: MODERN MSG Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 3/20/2019

By: Paulo Henrique dos Santos   
Source: GOOGLE PLACES Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 3/19/2019

Great people work here always great service! The service crew always comes really fast when needed, common areas are clean and pools are very beautiful
By: Paulo S.   
Source: MODERN MSG Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 3/18/2019

Experience so far at the NEO community has been awesome! Our maintenance requests have been answered pretty fast. The community has some awesome amenities to leverage e.g. Amazon Locker, the Gym, the main pool area. I'm referring this community highly to any of my new friends coming in town/ friends who're looking to move-in.
By: Pratik Y.   
Source: MODERN MSG Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 3/14/2019

My smoke alarm went off at 3:00am.. maintenance was available and ready to take care of my problem. He changed out my vents and for the first night I could breathe!!!
By: Amelia Hubbard   
Source: SURVEY Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 3/12/2019

Excellent
By: Zory Flores   
Source: SURVEY Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 3/12/2019

By: Crystal Howard   
Source: SURVEY Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 3/12/2019

Everything was neatly done
By: Rhonda Stanton-Williams   
Source: SURVEY Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 3/12/2019

The problem is not solved
By: Ashley Reed   
Source: SURVEY Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 3/12/2019

The maintance team here is always stellar, and I greatly appreciate them.
By: Natasha Kirby   
Source: SURVEY Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 3/12/2019

The apartment is quite lovely to stay and very clean. But the only concern I have is that the corridors look gloomy and scary. It would have been the best if the apartment community had well carpeted corridors with security cameras monitoring the corridors and with good white light rather the dim lights.
By: Jeevana Jyothi Y.   
Source: MODERN MSG Read Property Manager's Response

Jovie thank you for the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We continue to put out remotes but they seem to disappear, we are working on a more permanent solution so they are attached to the location of the TV or the TV themselves. Additionally you are welcome to have up to two guest with you in most all of the amenity areas at anytime the facilities are open and most are 24 hours. The pool is the only area which guest need to have a wristband, which is due to the occupancy limits. We do try to restrict it since we only have 2 pools and more residents than the occupancy limits allow on each of the pools. Feel free to give us a call if you any additional questions or concerns, we are here to help.

Posted On: 2/28/2019

By: Kyle Cathlina   
Source: GOOGLE PLACES Read Property Manager's Response

Kyle thank you for taking the time to review our community. We truly appreciate your feedback and are sorry to be loosing you as a resident. We understand that living closer to your work or school is very important and wish you the best in your search for a new home. We strive to provide an environment in which our residents are proud to call home. If there is anything that you have questions about or need assistance with during your search feel free to give us a call, we are here to help in any way that we can.

Posted On: 2/28/2019

Staying at this complex has been bittersweet. The staff was helpful on most terms and very quick at handling maintenance issues. However, my car was stolen from the property in December and my friends car was ransacked in February. With it being so many reports of this issues, installing a camera system would provide additional security for the residents.
By: William Polk   
Source: GOOGLE PLACES Read Property Manager's Response

William thank you for taking the time to provide us with your feedback. Ensuring all of our residents have an enjoyable living experience at our community is always our goal. It appears that we have a bit more to do for you and I'd love to hear your feedback on how we can improve. We take great pride in providing top notch service to all of our residents and are very proud of our community. I would love to hear from you to discuss any outstanding issues you may have.

Posted On: 2/28/2019

Neo Midtown has been home for the last year. I have loved the complex despite my car being broken into and my friend's car being ransacked. If the complex invest in cameras in the garage I feel it would minimize these incidents. However, the complex has been accommodating in fixing any issues that may arise.
By: William P.   
Source: MODERN MSG Read Property Manager's Response

William thank you for taking the time to provide us with your feedback. Ensuring all of our residents have an enjoyable living experience at our community is always our goal. It appears that we have a bit more to do for you and I'd love to hear your feedback on how we can improve. We take great pride in providing top notch service to all of our residents and are very proud of our community. I would love to hear from you to discuss any outstanding issues you may have

Posted On: 2/28/2019

It was great living here! The location is great, so close to Addison and the best restaurants! The staff is amazing, and so is maintenance. We were so sad to have to move closer to school and work, thanks Neo Midtown!
By: Kyle C.   
Source: MODERN MSG Read Property Manager's Response

Kyle thank you for taking the time to review our community. We truly appreciate your feedback and are sorry to be loosing you as a resident. We understand that living closer to your work or school is very important and wish you the best in your search for a new home. We strive to provide an environment in which our residents are proud to call home. If there is anything that you have questions about or need assistance with during your search feel free to give us a call, we are here to help in any way that we can.

Posted On: 2/28/2019

Its a very nice community. Since I arrived and finally got the keys of my apartments, everything has been happiness. Every little problem I had, they respond immediatelly.
By: Daniel J.   
Source: MODERN MSG Read Property Manager's Response

Daniel thank you for the 5 star review, we are so thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any additional feedback or need anything. Thank you again for your comments.

Posted On: 2/28/2019

Its a very nice community. Since I arrived and finally got the keys of my apartments, everything has been happiness. Every little problem I had, they respond immediatelly.
By: Daniel J.   
Source: Excel Read Property Manager's Response

Daniel thank you for the 5 star review, we are so thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any additional feedback or need anything. Thank you again for your comments.

Posted On: 2/28/2019

It was great living here! The location is great, so close to Addison and the best restaurants! The staff is amazing, and so is maintenance. We were so sad to have to move closer to school and work, thanks Neo Midtown!
By: Kyle C.   
Source: Excel Read Property Manager's Response

Daniel thank you for the 5 star review, we are so thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any additional feedback or need anything. Thank you again for your comments.

Posted On: 2/28/2019

Neo Midtown has been home for the last year. I have loved the complex despite my car being broken into and my friend's car being ransacked. If the complex invest in cameras in the garage I feel it would minimize these incidents. However, the complex has been accommodating in fixing any issues that may arise.
By: William P.   
Source: Excel Read Property Manager's Response

Daniel thank you for the 5 star review, we are so thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any additional feedback or need anything. Thank you again for your comments.

Posted On: 2/25/2019

By: Jinu Jessil   
Source: GOOGLE PLACES Read Property Manager's Response

Jinu thank you for the 5 star review and for taking the time to review our community. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any feedback or need anything.

Posted On: 2/24/2019

The staff & maintenance is very attending to residents needs. The community is always clean & very welcoming :) Love how everyone is very friendly!
By: Jessil J.   
Source: MODERN MSG Read Property Manager's Response

Jessil thank you for the 5 star review and compliments regarding our community and staff it is because of residents like you that we are able to continue to provide a more enjoyable place for our residents to call home. We appreciate you taking the time to review our community and look forward towards hearing from you if you have any questions or need anything.

Posted On: 2/24/2019

The staff & maintenance is very attending to residents needs. The community is always clean & very welcoming :) Love how everyone is very friendly!
By: Jessil J.   
Source: Excel Read Property Manager's Response

Jessil thank you for the 5 star review and compliments regarding our community and staff it is because of residents like you that we are able to continue to provide a more enjoyable place for our residents to call home. We appreciate you taking the time to review our community and look forward towards hearing from you if you have any questions or need anything.

Posted On: 2/23/2019

Good value for location. Modern feel, quiet neighborhood. Definitely made the right decision when I moved here. Apartment staff are quick to resolve issues and are friendly.
By: Zachary K.   
Source: MODERN MSG Read Property Manager's Response

Zachary thank you for taking the time to provide your feedback with you experience at Neo Midtown Apartments. Your input if valuable and because of your feedback we are able to provide even better customer service coupled with a more enjoyable place to call home. We greatly appreciate your compliments and are happy that you chose to make Neo Midtown your new home.

Posted On: 2/23/2019

Good value for location. Modern feel, quiet neighborhood. Definitely made the right decision when I moved here. Apartment staff are quick to resolve issues and are friendly.
By: Zachary K.   
Source: Excel Read Property Manager's Response

Zachary thank you for taking the time to provide your feedback with you experience at Neo Midtown Apartments. Your input if valuable and because of your feedback we are able to provide even better customer service coupled with a more enjoyable place to call home. We greatly appreciate your compliments and are happy that you chose to make Neo Midtown your new home.

Posted On: 2/22/2019

This place is beyond amazing and living in an apartment community with such genuinely caring management makes it even better! That is something that’s so hard to find and I’m grateful to know and feel secure that our needs will be met. We are in LOVE with our new apartment!
By: Ayleem R.   
Source: MODERN MSG Read Property Manager's Response

Ayleem thank you for the 5 star review, we greatly appreciate your compliments. Enduring all of our residents have an enjoyable living experience at our community is our goal and it appears that we got it right. My tea and I are very passionate about our roles here at Neo Midtown Apartments and strive to make every interaction with our residents a positive and upbeat experience. Please don't hesitate to contact the office if there is anything else we can do to make your stay here at Neo Midtown a most enjoyable one.

Posted On: 2/22/2019

This place is beyond amazing and living in an apartment community with such genuinely caring management makes it even better! That is something that's so hard to find and I'm grateful to know and feel secure that our needs will be met. We are in LOVE with our new apartment!
By: Ayleem R.   
Source: Excel Read Property Manager's Response

Ayleem thank you for the 5 star review, we greatly appreciate your compliments. Enduring all of our residents have an enjoyable living experience at our community is our goal and it appears that we got it right. My tea and I are very passionate about our roles here at Neo Midtown Apartments and strive to make every interaction with our residents a positive and upbeat experience. Please don't hesitate to contact the office if there is anything else we can do to make your stay here at Neo Midtown a most enjoyable one.

Posted On: 2/13/2019

The lease signing experience was very smooth and friendly. All staff was helpful and welcomed my family and I with smiles. I’m looking forward to my time at Neo.
By: Zachary F.   
Source: MODERN MSG Read Property Manager's Response

Ayleem thank you for the 5 star review, we greatly appreciate your compliments. Enduring all of our residents have an enjoyable living experience at our community is our goal and it appears that we got it right. My tea and I are very passionate about our roles here at Neo Midtown Apartments and strive to make every interaction with our residents a positive and upbeat experience. Please don't hesitate to contact the office if there is anything else we can do to make your stay here at Neo Midtown a most enjoyable one.

Posted On: 2/13/2019

The lease signing experience was very smooth and friendly. All staff was helpful and welcomed my family and I with smiles. I'm looking forward to my time at Neo.
By: Zachary F.   
Source: Excel Read Property Manager's Response

Ayleem thank you for the 5 star review, we greatly appreciate your compliments. Enduring all of our residents have an enjoyable living experience at our community is our goal and it appears that we got it right. My tea and I are very passionate about our roles here at Neo Midtown Apartments and strive to make every interaction with our residents a positive and upbeat experience. Please don't hesitate to contact the office if there is anything else we can do to make your stay here at Neo Midtown a most enjoyable one.

Posted On: 2/7/2019

The best experience I have ever had with a apartment community. The office personal is the best I have encountered. The location is close to everything.
By: laka*@*.com   
Source: MODERN MSG Read Property Manager's Response

Ayleem thank you for the 5 star review, we greatly appreciate your compliments. Enduring all of our residents have an enjoyable living experience at our community is our goal and it appears that we got it right. My tea and I are very passionate about our roles here at Neo Midtown Apartments and strive to make every interaction with our residents a positive and upbeat experience. Please don't hesitate to contact the office if there is anything else we can do to make your stay here at Neo Midtown a most enjoyable one.

Posted On: 2/7/2019

The best experience I have ever had with a apartment community. The office personal is the best I have encountered. The location is close to everything.
By: laka*@*.com   
Source: Excel Read Property Manager's Response

Ayleem thank you for the 5 star review, we greatly appreciate your compliments. Enduring all of our residents have an enjoyable living experience at our community is our goal and it appears that we got it right. My tea and I are very passionate about our roles here at Neo Midtown Apartments and strive to make every interaction with our residents a positive and upbeat experience. Please don't hesitate to contact the office if there is anything else we can do to make your stay here at Neo Midtown a most enjoyable one.

Posted On: 2/6/2019

I have moved from Neo Midtown about 5 months ago. I thoroughly enjoyed my two years there and I appreciate it even more now that I am gone! The staff is always friendly and the grounds are impeccable. I wish that my new apartment building cared as much as Neo. I miss it.
By: skk1033   
Source: APARTMENT RATINGS Read Property Manager's Response

Ayleem thank you for the 5 star review, we greatly appreciate your compliments. Enduring all of our residents have an enjoyable living experience at our community is our goal and it appears that we got it right. My tea and I are very passionate about our roles here at Neo Midtown Apartments and strive to make every interaction with our residents a positive and upbeat experience. Please don't hesitate to contact the office if there is anything else we can do to make your stay here at Neo Midtown a most enjoyable one.

Posted On: 2/3/2019

By: Mary Statin   
Source: GOOGLE PLACES Read Property Manager's Response

Ayleem thank you for the 5 star review, we greatly appreciate your compliments. Enduring all of our residents have an enjoyable living experience at our community is our goal and it appears that we got it right. My tea and I are very passionate about our roles here at Neo Midtown Apartments and strive to make every interaction with our residents a positive and upbeat experience. Please don't hesitate to contact the office if there is anything else we can do to make your stay here at Neo Midtown a most enjoyable one.

Posted On: 2/1/2019

By: Suzana Santos   
Source: GOOGLE PLACES Read Property Manager's Response

Suzana thank you for the 5 star Review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any feedback or need anything.

Posted On: 2/1/2019

Love the apartment, amenities, and helpful staff! Location is unreal too. We are close to everything we need plus all of the entertainment Addison has to offer!
By: Collin H.   
Source: MODERN MSG Read Property Manager's Response

Suzana thank you for the 5 star Review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any feedback or need anything.

Posted On: 2/1/2019

I really like living here. The apartment is great, very spacious, all the appliances are new, there's a beautiful natural light coming In during the day. It makes it very cozy. The amenities are great, the gym is very useful and nice. I love the pools too.
By: Suzana S.   
Source: MODERN MSG Read Property Manager's Response

Suzana thank you for the 5 star Review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any feedback or need anything.

Posted On: 2/1/2019

Been living at Neo for almost a year now and we really like it. It’s close to a lot of restaurants and bars but far enough to where it’s not too busy.
By: Andrew B.   
Source: MODERN MSG Read Property Manager's Response

Suzana thank you for the 5 star Review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any feedback or need anything.

Posted On: 2/1/2019

Been living at Neo for almost a year now and we really like it. It's close to a lot of restaurants and bars but far enough to where it's not too busy.
By: Andrew B.   
Source: Excel Read Property Manager's Response

Suzana thank you for the 5 star Review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any feedback or need anything.

Posted On: 2/1/2019

Love the apartment, amenities, and helpful staff! Location is unreal too. We are close to everything we need plus all of the entertainment Addison has to offer!
By: Collin H.   
Source: Excel Read Property Manager's Response

Suzana thank you for the 5 star Review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any feedback or need anything.

Posted On: 2/1/2019

I really like living here. The apartment is great, very spacious, all the appliances are new, there's a beautiful natural light coming In during the day. It makes it very cozy. The amenities are great, the gym is very useful and nice. I love the pools too.
By: Suzana S.   
Source: Excel Read Property Manager's Response

Suzana thank you for the 5 star Review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any feedback or need anything.

Posted On: 1/31/2019

Living here is the best! Very nice people in the community! I have been living on the property for years. I would reccommend staying at this location!
By: Gregory G.   
Source: MODERN MSG Read Property Manager's Response

Suzana thank you for the 5 star Review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any feedback or need anything.

Posted On: 1/31/2019

Living here is the best! Very nice people in the community! I have been living on the property for years. I would reccommend staying at this location!
By: Gregory G.   
Source: Excel Read Property Manager's Response

Suzana thank you for the 5 star Review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any feedback or need anything.

Posted On: 1/30/2019

I have been here a week and so far I am loving it. I am close to grocery store, gym, work. Everything I need. Only issue I have is a slight squeaking sound coming from the pipes in the morning. However, their maintenance management system is top notch and they are getting it resolved swiftly!
By: Matt S.   
Source: MODERN MSG Read Property Manager's Response

Suzana thank you for the 5 star Review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any feedback or need anything.

Posted On: 1/30/2019

I love living here. Safety can be bit better. I really like the Valet services for trash pickup. Parking area needs to be a bit more safer..
By: Akshay O.   
Source: MODERN MSG Read Property Manager's Response

Suzana thank you for the 5 star Review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any feedback or need anything.

Posted On: 1/30/2019

I have been here a week and so far I am loving it. I am close to grocery store, gym, work. Everything I need. Only issue I have is a slight squeaking sound coming from the pipes in the morning. However, their maintenance management system is top notch and they are getting it resolved swiftly!
By: Matt S.   
Source: Excel Read Property Manager's Response

Suzana thank you for the 5 star Review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any feedback or need anything.

Posted On: 1/30/2019

I love living here. Safety can be bit better. I really like the Valet services for trash pickup. Parking area needs to be a bit more safer..
By: Akshay O.   
Source: Excel Read Property Manager's Response

Suzana thank you for the 5 star Review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any feedback or need anything.

Posted On: 1/20/2019

Love this place and the staff is very helping and courteous, no issues whatsoever. Super quick on maintenance as well. I would be renewing my lease for sure.
By: Shivam Gulati   
Source: GOOGLE PLACES Read Property Manager's Response

Shivam thank you for the 5 star review! Your comments are important to us and we listen carefully to our customer and residents' reviews to fine-tune both our community and the service we provide. Our staff is extremely dedicated and works hard to keep Neo Midtown Apartments to a very high standard.

Posted On: 1/16/2019

I'm happy to, live here ,?????????? It's amazing the community rewards ,I got a free movie and popcorn every month ! Nice apartments ,the maintenance. Come immediately to fix if you have problem in Your sink and bathroom..I love here !!
By: Jovie R.   
Source: MODERN MSG Read Property Manager's Response

Jovie, thank you for taking the time to share your comments about our community Neo Midtown. We appreciate your feed back, our team is dedicated to deliver to-notch customer service and I see we got it right with you. Feel free to contact the office if you need anything.

Posted On: 1/16/2019

This apartment might get money from towing service. When your car is fixed and you have a rented car. You can not park on your parking spot cuz you don’t have a sticker ????. Last year my parking permit fell off and my car got towed, need to pay ~250$ to get my car back even if I park at my spot every day for 4 years.
By: Pathai Pathai   
Source: FACEBOOK Read Property Manager's Response

Pathai I are sorry that your vehicle was towed. Our towing company is here to monitor our parking garages for unauthorized vehicles. If a vehicle does not have a resident parking sticker on it, it is considered unauthorized and yes is towed. We do our best to ensure that all of our residents have a place to park and provide overflow parking for guest or additional vehicles on the top floor of the parking garages. In the future if you find the need to have a rental car again please come to the office so we can issue you a temporary tag for your vehicle so you will not get towed in the future. If you have any further questions or have any other issues arise that you need assistance with please reach out to us at the leasing office. We are here to assist you and ensure that you are happy to call Neo Midtown your home.

Posted On: 1/16/2019

I'm happy to, live here ,😄😄😍😍😍 It's amazing the community rewards ,I got a free movie and popcorn every month ! Nice apartments ,the maintenance. Come immediately to fix if you have problem in Your sink and bathroom..I love here !!
By: Jovie R.   
Source: Excel Read Property Manager's Response

Jovie, thank you for taking the time to share your comments about our community Neo Midtown. We appreciate your feed back, our team is dedicated to deliver to-notch customer service and I see we got it right with you. Feel free to contact the office if you need anything.

Posted On: 1/12/2019

Unsafe, constant break-ins weekly, vehicles stolen, broken into weekly, office computer robbed 4+ times. Property manager has poor security. Police do not respond to apartment calls. After living and working here for just under a year, I would never recommend anyone Live here. With over 15+ break ins, vehicle robbery, gunshots, and a gentleman exposing himself to tenants. These are a few of the things you WILL encounter here. They happen literally on the weekly. Good luck calling the police. I was a courtesy officer for the Apartments and when the police was called, I can't recall a time they ever came. The property manager chooses which tenants to enforce policies against and who to let constantly break the rules with no repercussion. I was not the greatest at maintaining my own apartment and did have a dog nibble on the baseboards and chew on a curtain. I am more than willing to pay for these items and own up to my responsibilities but the property manager has not given us an opportunity to pay, and has sent our bill to a debt collector. Prior to posting this complete review, the property manager had the audacity to text me personally about the one star rating and threatened to post pictures of my apartment and items we owe. I highly encourage her as I have nothing to hide. I am a responsible adult and have no shame in taking responsibility for things I am RESPONSIBLE for.
By: Nate Maique   
Source: GOOGLE PLACES Read Property Manager's Response

Jovie, thank you for taking the time to share your comments about our community Neo Midtown. We appreciate your feed back, our team is dedicated to deliver to-notch customer service and I see we got it right with you. Feel free to contact the office if you need anything.

Posted On: 1/8/2019

This place is absolutely crap. It is not at all secure. Leading staff is very rude.
By: Sana Chawdhary   
Source: FACEBOOK Read Property Manager's Response

Sana and Moshin we greatly value our residents' well-being and satisfaction, and welcome feedback that helps us to enhance our residents' living experience and improve the service we provide at Neo Midtown Apartments. While we regret that your reviews are unsatisfied, our records do not match what you have described in this review. In reviewing your information It appears that you moved out during one of our billing cycles which caused an error on the bill and you were incorrectly billed. We must have overlooked it, once you brought it to our attention we did make an adjustment on it and apologized. We do our best to provide our residents with as much information as possible when they move in and again prior to them moving out to ensure that there is no doubt what is expected and what you could be charged for. In this case your apartment was not left in good condition and warranted several charges. When you vacated your apartment it was not cleaned and there were several items damages in the unit which had to be taken care of. There was a large purple stain in the kitchen floor, the carpet was very dirty, a broken blind in the dining room, damaged counter tops in the kitchen, the tub had to be resurfaced from not being cleaned and as you indicated above you did not return your pool wristbands even after signing a form that indicated that they must be returned or a fee of $100 each would be charged, once you did return them we made an adjustment on the balance due. The information above regarding the crime in our area is also incorrect, we encourage anyone who is moving to do their research by calling the local police dept or logging online and entering in our address for the correct information. I understand how stressful moving is and again apologize for not noticing the error on your water bill. While we are disappointed any time we hear that a resident is not satisfied, we believe that we acted promptly and charged you accordingly.

Posted On: 1/7/2019

This place is absolutely crap. I want to tell my situation when I move out I went out of USA due to medical emergency by the the time when I return it was too late as I approached my move out date I hardly got a week to find new apartment I got a move out move to be paid which was 245 $ telling that include my prorated water charges. But I was not there for entire February month how can you charge me prorated water charges after telling that I am going to sue you as my water bill don’t show any usage for entire month they reverted the charges and send me the updated bill. But when I moved they just returned me $150 from my $750 deposit one of the charge they applied was that I didn’t return swimming pool band which not even cost $2 also I don’t see anyone wearing those band at the pool side they also deducted 220$ telling that the wooden floor has some color which I know can be removed with wet clothes which I forgot to remove . One last thing all the leasing staff including their manager is very rude only good thing about this community is maintenance staff which is very good . Please do not stay here if you putting your review please do post them on apartment ratings too. This place is not secure at all. Every other day you will get the crime watch pamphlets on taking to Manger she said that security is resident own responsibility. Every other day there is car break, apartment breaking gun shot if you really care for your family please do not stay here.
By: Mohsin Khan   
Source: FACEBOOK Read Property Manager's Response

Moshin and Sana we greatly value our residents' well-being and satisfaction, and welcome feedback that helps us to enhance our residents' living experience and improve the service we provide at Neo Midtown Apartments. While we regret that your reviews are unsatisfied, our records do not match what you have described in this review. In reviewing your information It appears that you moved out during one of our billing cycles which caused an error on the bill and you were incorrectly billed. We must have overlooked it, once you brought it to our attention we did make an adjustment on it and apologized. We do our best to provide our residents with as much information as possible when they move in and again prior to them moving out to ensure that there is no doubt what is expected and what you could be charged for. In this case your apartment was not left in good condition and warranted several charges. When you vacated your apartment it was not cleaned and there were several items damages in the unit which had to be taken care of. There was a large purple stain in the kitchen floor, the carpet was very dirty, a broken blind in the dining room, damaged counter tops in the kitchen, the tub had to be resurfaced from not being cleaned and as you indicated above you did not return your pool wristbands even after signing a form that indicated that they must be returned or a fee of $100 each would be charged, once you did return them we made an adjustment on the balance due. The information above regarding the crime in our area is also incorrect, we encourage anyone who is moving to do their research by calling the local police dept or logging online and entering in our address for the correct information. I understand how stressful moving is and again apologize for not noticing the error on your water bill. While we are disappointed any time we hear that a resident is not satisfied, we believe that we acted promptly and charged you accordingly.

Posted On: 1/7/2019

I’m on my third year with the Neo Midtown Apartments and so far I haven’t had any big issues with the apartment or the apartment staff. There are occasional issues with the trash compactor not working but other than that I’ve enjoyed my time here.
By: Rianna C.   
Source: MODERN MSG Read Property Manager's Response

Rianna we are so excited to have you here at Neo Midtown and that you have continued to make it your home. We are doing our best to stay on top of the compactor issues and hope that you have seen an improvement especially since the Valet Trash Services rolled out just over a year go. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 1/7/2019

I'm on my third year with the Neo Midtown Apartments and so far I haven't had any big issues with the apartment or the apartment staff. There are occasional issues with the trash compactor not working but other than that I've enjoyed my time here.
By: Rianna C.   
Source: Excel Read Property Manager's Response

Rianna we are so excited to have you here at Neo Midtown and that you have continued to make it your home. We are doing our best to stay on top of the compactor issues and hope that you have seen an improvement especially since the Valet Trash Services rolled out just over a year go. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 1/3/2019

The only good thing about the apartments in the parking garage. Your bill will change every month for charges because the office does not understanding how to properly bill you. The maintenance request is not always done in a timely matter or not done at all. The trash is stacked up inside the parking garage and left there. When I moved in the bathroom was not clean and the title was filthy. The bathroom title was broken and I had sent request for it to be fix but no one has not done so. I can't wait for my lease to be over. Also I had a package I order come in and was told it was in the parcel but couldn't get access to it. The office advise me they would fix the issue and contact me but never did.
By: Jerrica Jamison   
Source: GOOGLE PLACES Read Property Manager's Response

Rianna we are so excited to have you here at Neo Midtown and that you have continued to make it your home. We are doing our best to stay on top of the compactor issues and hope that you have seen an improvement especially since the Valet Trash Services rolled out just over a year go. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 1/1/2019

I have a problem paying for something that I cannot and do not use, ie valet trash pickup. If it were possible, I would utilize this offer. Due to your offer restrictions, I am physically unable to do so. I would appreciate greatly not being forced to pay for this service. Other than that, I am so very pleased with your staff!
By: Naomi S.   
Source: MODERN MSG Read Property Manager's Response

Rianna we are so excited to have you here at Neo Midtown and that you have continued to make it your home. We are doing our best to stay on top of the compactor issues and hope that you have seen an improvement especially since the Valet Trash Services rolled out just over a year go. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 1/1/2019

I have a problem paying for something that I cannot and do not use, ie valet trash pickup. If it were possible, I would utilize this offer. Due to your offer restrictions, I am physically unable to do so. I would appreciate greatly not being forced to pay for this service. Other than that, I am so very pleased with your staff!
By: Naomi S.   
Source: Excel Read Property Manager's Response

Naomi Thank you for your feedback regarding our community. We understand your time is valuable and we appreciate our comments/suggestions. We look forward to the opportunity to address your concerns and make your future experiences more enjoyable. My team and I are very passionate about our roles and strive to make every interaction with our residents a positive and upbeat experience. Unfortunately, the valet trash services are a mandatory lease charge if you choose to renew with us however we do understand if you do not.

Posted On: 12/29/2018

Renewed my lease for another year! Have been very pleased with the maintenance staff and management at Neo Midtown Apartments.
By: Hellen Revelle   
Source: FACEBOOK Read Property Manager's Response

Naomi Thank you for your feedback regarding our community. We understand your time is valuable and we appreciate our comments/suggestions. We look forward to the opportunity to address your concerns and make your future experiences more enjoyable. My team and I are very passionate about our roles and strive to make every interaction with our residents a positive and upbeat experience. Unfortunately, the valet trash services are a mandatory lease charge if you choose to renew with us however we do understand if you do not.

Posted On: 12/29/2018

It has been a week since we moved in and so far it is been delight. Although there is lack of visitor parking and have had troubles to have guest find a parking spot.
By: Vishal R.   
Source: MODERN MSG Read Property Manager's Response

Naomi Thank you for your feedback regarding our community. We understand your time is valuable and we appreciate our comments/suggestions. We look forward to the opportunity to address your concerns and make your future experiences more enjoyable. My team and I are very passionate about our roles and strive to make every interaction with our residents a positive and upbeat experience. Unfortunately, the valet trash services are a mandatory lease charge if you choose to renew with us however we do understand if you do not.

Posted On: 12/29/2018

Renewed my lease for another year! Have been very pleased with the maintenance staff and management at Neo Midtown Apartments.
By: Hellen Revelle   
Source: FACEBOOK Read Property Manager's Response

Naomi Thank you for your feedback regarding our community. We understand your time is valuable and we appreciate our comments/suggestions. We look forward to the opportunity to address your concerns and make your future experiences more enjoyable. My team and I are very passionate about our roles and strive to make every interaction with our residents a positive and upbeat experience. Unfortunately, the valet trash services are a mandatory lease charge if you choose to renew with us however we do understand if you do not.

Posted On: 12/29/2018

It has been a week since we moved in and so far it is been delight. Although there is lack of visitor parking and have had troubles to have guest find a parking spot.
By: Vishal R.   
Source: Excel Read Property Manager's Response

Naomi Thank you for your feedback regarding our community. We understand your time is valuable and we appreciate our comments/suggestions. We look forward to the opportunity to address your concerns and make your future experiences more enjoyable. My team and I are very passionate about our roles and strive to make every interaction with our residents a positive and upbeat experience. Unfortunately, the valet trash services are a mandatory lease charge if you choose to renew with us however we do understand if you do not.

Posted On: 12/26/2018

It’s just my first month but so far I’m loving living here! Everyone in the office has been so nice and welcoming and helpful. This apartment community feels like home!
By: Lakeshia G.   
Source: MODERN MSG Read Property Manager's Response

Naomi Thank you for your feedback regarding our community. We understand your time is valuable and we appreciate our comments/suggestions. We look forward to the opportunity to address your concerns and make your future experiences more enjoyable. My team and I are very passionate about our roles and strive to make every interaction with our residents a positive and upbeat experience. Unfortunately, the valet trash services are a mandatory lease charge if you choose to renew with us however we do understand if you do not.

Posted On: 12/26/2018

It’s just my first month but so far I’m loving living here! Everyone in the office has been so nice and welcoming and helpful. This apartment community feels like home!
By: Lakeshia G.   
Source: Excel Read Property Manager's Response

Naomi Thank you for your feedback regarding our community. We understand your time is valuable and we appreciate our comments/suggestions. We look forward to the opportunity to address your concerns and make your future experiences more enjoyable. My team and I are very passionate about our roles and strive to make every interaction with our residents a positive and upbeat experience. Unfortunately, the valet trash services are a mandatory lease charge if you choose to renew with us however we do understand if you do not.

Posted On: 12/17/2018

So far i have really enjoyed the apartments. Everyone who works in the leasing office is always a pleasure to talk to and, my work request get handled fast. My only real complaint is the constant bug problem ive had but that mostly may be due to living on the first floor.
By: Remone D.   
Source: MODERN MSG Read Property Manager's Response

Remone thank you for taking the time to provide us with your feedback. Ensuring all of our residents have an enjoyable living excperience at our community is our goal. We greatly appreciate your comments regarding the staff. We will continue to provide this level of customer satisfaction and hope you will continue to voice your opinions.

Posted On: 12/17/2018

Very nice staff, stay on top of everything and care for the people that live there. I'll stay clean the hallways are clean life is just beautiful and a great team to work with.
By: Cynthia C.   
Source: MODERN MSG Read Property Manager's Response

Cynthia thank you for the 5 star review, We appreciate the positive feedback regarding our community. We understand your time is valuable and we appreciate you taking the time to share your experience with others.

Posted On: 12/17/2018

So far i have really enjoyed the apartments. Everyone who works in the leasing office is always a pleasure to talk to and, my work request get handled fast. My only real complaint is the constant bug problem ive had but that mostly may be due to living on the first floor.
By: Remone D.   
Source: Excel Read Property Manager's Response

Remone thank you for taking the time to provide us with your feedback. Ensuring all of our residents have an enjoyable living excperience at our community is our goal. We greatly appreciate your comments regarding the staff. We will continue to provide this level of customer satisfaction and hope you will continue to voice your opinions.

Posted On: 12/17/2018

Very nice staff, stay on top of everything and care for the people that live there. I'll stay clean the hallways are clean life is just beautiful and a great team to work with.
By: Cynthia C.   
Source: Excel Read Property Manager's Response

Cynthia thank you for the 5 star review, We appreciate the positive feedback regarding our community. We understand your time is valuable and we appreciate you taking the time to share your experience with others.

Posted On: 12/16/2018

Nice space. The rent increase is pretty steep per year whether your unit is updated or not and without noted additional amenities (e.g., no updated gym equipment, etc); I have a neighbor who's leaving to go buy due to the hike. Neighbors upstairs can be very loud (disrupting peace and sleep) so be sure to get the highest unit. Valet trash is mandatory $27 without the opt-out. Your parking space can be far from your unit - there's a neighbor who consistently blocks cars just to take out groceries. Sometimes the gate needs repair. My advice is to just keep ROI longevity in mind.
By: Kay H   
Source: GOOGLE PLACES Read Property Manager's Response

Thank you for sharing your feedback. Neo Midtown strongly believes in a sense of community with its residents and we are sorry to hear about the concerns you have listed in your review. Be assured that we strive to provide our residents with a place they are proud to call home. We do have some newer fitness equipment in the gym such as a kickboxing machine, a stair stepper and a few bikes. As you can imagine replacing all of the equipment at once is costly and although we aren't able to do it now we have added several newer pieces and keep all of the equipment in top notch shape for our residents use. Regarding the hike in rent, rental increases are strictly based on our market area and conditions like everyone else, living in a prime location is definitely convenient but does come with a higher cost than some especially if you happen to move in on a special or reduced rental amount. Assigned parking on our phase I is free which is definitely a plus, yes I agree sometimes your space can be further than you like but again it's free, additionally the top of our parking garages are open parking and again free for our residents and their guests. Our Valet Trash service is mandatory yes and we make sure that everyone is aware of it and the cost prior to moving in, if you happen to have been here prior to the implementation of it you received it free - yes "Free" through the term of your lease. The Valet Trash wasn't mandatory until you chose to renew your lease with it or if you moved in after it was implemented. Our management team is dedicated to resolving concerns quickly and efficiently, and we encourage our residents to bring their concerns to our attention. We would like to encourage you to come to the office to discuss any additional concerns you may have so that we can address them for you. We want you and all residents to take pride in your community and enjoy your living environment.

Posted On: 12/13/2018

By: franklin okoh   
Source: GOOGLE PLACES Read Property Manager's Response

Franklin thank you for the 5 star review! We understand that your time is valuable and we appreciate you taking the time. We look forward to the opportunity to address any concerns which may arise. My team and I are very passionate about our roles here at Neo Midtown and strive to make every interaction with our residents a positive and upbeat experience.

Posted On: 12/13/2018

Wonderful and sweet people. I love it with so much hospitality. The staff are great and professional. They take good care of are of us love it. Thanks for your care
By: Franklin O.   
Source: MODERN MSG Read Property Manager's Response

Franklin thank you for the 5 star review! We understand that your time is valuable and we appreciate you taking the time. We look forward to the opportunity to address any concerns which may arise. My team and I are very passionate about our roles here at Neo Midtown and strive to make every interaction with our residents a positive and upbeat experience.

Posted On: 12/13/2018

Great place to live. Addison is at the center of the metroplex and makes it conveniently easy to go around. Neo has good amenities and security.
By: Sunny M.   
Source: MODERN MSG Read Property Manager's Response

Sunny thank you for taking the time to provide us with your feedback. We do agree with you that our location is top notch and in the center of it all. Neo Midtown is dedicated to the needs of our residents and we strive to provide the very best living experience for all of our residents.

Posted On: 12/13/2018

Wonderful and sweet people. I love it with so much hospitality. The staff are great and professional. They take good care of are of us love it. Thanks for your care
By: Franklin O.   
Source: Excel Read Property Manager's Response

Franklin thank you for the 5 star review! We understand that your time is valuable and we appreciate you taking the time. We look forward to the opportunity to address any concerns which may arise. My team and I are very passionate about our roles here at Neo Midtown and strive to make every interaction with our residents a positive and upbeat experience.

Posted On: 12/13/2018

Great place to live. Addison is at the center of the metroplex and makes it conveniently easy to go around. Neo has good amenities and security.
By: Sunny M.   
Source: Excel Read Property Manager's Response

Sunny thank you for taking the time to provide us with your feedback. We do agree with you that our location is top notch and in the center of it all. Neo Midtown is dedicated to the needs of our residents and we strive to provide the very best living experience for all of our residents.

Posted On: 12/1/2018

Living at Neo has been quite the experience already and I have only been here a month. I’ll come back to have a review in a few months! Love how close I am to everything including the Galleria!
By: Shanice H.   
Source: MODERN MSG Read Property Manager's Response

Sunny thank you for taking the time to provide us with your feedback. We do agree with you that our location is top notch and in the center of it all. Neo Midtown is dedicated to the needs of our residents and we strive to provide the very best living experience for all of our residents.

Posted On: 12/1/2018

Living at Neo has been quite the experience already and I have only been here a month. I’ll come back to have a review in a few months! Love how close I am to everything including the Galleria!
By: Shanice H.   
Source: Excel Read Property Manager's Response

Shanice thank you for taking the time to provide us with your feedback, we value our residents' well-being and satisfaction, and welcome any feedback that helps us to enhance our residents' living experience and improve the service we provide at Neo Midtown Apartments. We look forward towards hearing from your again soon.

Posted On: 11/29/2018

The community is very good. I moved in in August and I have no complaints, the location is very convenient and the units are beautifully done.
By: Monica A.   
Source: MODERN MSG Read Property Manager's Response

Monica thank you for the 5 stars! We are so excited to have you here with us at Neo Midtown. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. Please don't hesitate to let us know if there is anything that you need or have questions about.

Posted On: 11/29/2018

The community is very good. I moved in in August and I have no complaints, the location is very convenient and the units are beautifully done.
By: Monica A.   
Source: Excel Read Property Manager's Response

Monica thank you for the 5 stars! We are so excited to have you here with us at Neo Midtown. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. Please don't hesitate to let us know if there is anything that you need or have questions about.

Posted On: 11/18/2018

Very responsive to maintenance requests. Our 1 BR apartment is fine for the two of us. Covered parking is nice and convenient wihen moving. Great value.
By: Mark M.   
Source: MODERN MSG Read Property Manager's Response

Monica thank you for the 5 stars! We are so excited to have you here with us at Neo Midtown. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. Please don't hesitate to let us know if there is anything that you need or have questions about.

Posted On: 11/18/2018

Very responsive to maintenance requests. Our 1 BR apartment is fine for the two of us. Covered parking is nice and convenient wihen moving. Great value.
By: Mark M.   
Source: Excel Read Property Manager's Response

Mark thank you for the 5 stars! We appreciate the time in which you have taken to provide feedback on your experience here at Neo Midtown Apartments. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 11/14/2018

Great apartment with a good view. Moved in about 3 months ago and was treated very well during the move-in process. So far it's a great community and the apartment is a great unit. All maintenance requests have been completed within the day itself.
By: Juel Raju   
Source: GOOGLE PLACES Read Property Manager's Response

Mark thank you for the 5 stars! We appreciate the time in which you have taken to provide feedback on your experience here at Neo Midtown Apartments. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 11/7/2018

I have lived here for almost a year and the office and maintenance staff have all been so helpful and responsive to any request. I have just renewed my lease and look forward to another year at NeoMidtown!
By: Hellen Revelle   
Source: GOOGLE PLACES Read Property Manager's Response

Hellen thank you for the 5 star review and for your kind words. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 11/7/2018

2 years and still going, great maintenance and management. Love this place! The services are good and fast, clean amenities. Never had a problem!
By: Yara Sosak   
Source: GOOGLE PLACES Read Property Manager's Response

Yara thank you for the 4 star review, we are so excited that you have made Neo Midtown your home. If thee is anything that we can do for your or anything that you need just give us a call.

Posted On: 11/2/2018

We have been here for ten years now. We love this apartment community the staff is a loving group of people always willing to do what they can to make u happy for choosing this community.
By: Debra K.   
Source: MODERN MSG Read Property Manager's Response

Debra thank you for the 5 star review, we want you to know that we give you 5 stars too! We are so happy to have you here at Neo Midtown, your continued residency ensures that we are doing it right. Please don't hesitate to let us know if there is anything you may need.

Posted On: 11/2/2018

We have been here for ten years now. We love this apartment community the staff is a loving group of people always willing to do what they can to make u happy for choosing this community.
By: Debra K.   
Source: Excel Read Property Manager's Response

Debra thank you for the 5 star review, we want you to know that we give you 5 stars too! We are so happy to have you here at Neo Midtown, your continued residency ensures that we are doing it right. Please don't hesitate to let us know if there is anything you may need.

Posted On: 11/1/2018

The front office staff is so nice! You can really tell how much they care about the complex and the people that live here. The grounds are always clean and if there’s a problem they address the issue and fix it in a timely manner!
By: Cameron B.   
Source: MODERN MSG Read Property Manager's Response

Cameron thank you for the 5 stars, we appreciate the time you have invested in providing feedback about your experience at Neo Midtown apartments. My team and I are very passionate about our roles at our community and and strive to make every interaction with our residents a positive and upbeat experience.

Posted On: 11/1/2018

By: Ihechiluru Osueke   
Source: GOOGLE PLACES Read Property Manager's Response

Ihechiluru we appreciate the time in which you took to reviewing our community. We take great pride in managing our community with a very high level of detail and our customers' needs in mind. We like the opportunity to know when we are not meeting or exceeding these standards. Please give us the opportunity to correct any outstanding issues you may have. I look forward towards meeting with you or to hear your feedback and to discuss how we can make it 5 stars.

Posted On: 11/1/2018

By: William Polk   
Source: GOOGLE PLACES Read Property Manager's Response

William thank you for taking the time to provide us with your feedback. Ensuring all of our residents have an enjoyable living experience at our community is always our goal. It appears that we have a bit more to do for you and I'd love to hear your feedback on how we can improve. We take great pride in providing top notch service to all of our residents and are very proud of our community. I would love to hear from you to discuss any outstanding issues you may have.

Posted On: 11/1/2018

The front office staff is so nice! You can really tell how much they care about the complex and the people that live here. The grounds are always clean and if there's a problem they address the issue and fix it in a timely manner!
By: Cameron B.   
Source: Excel Read Property Manager's Response

Cameron thank you for the 5 stars, we appreciate the time you have invested in providing feedback about your experience at Neo Midtown apartments. My team and I are very passionate about our roles at our community and and strive to make every interaction with our residents a positive and upbeat experience.

Posted On: 10/31/2018

We love living here! The rent is reasonable, maintenance is fast and efficient, and the staff is great! Not to mention, it’s close to everything we need! Great restaurants and shopping are everywhere!
By: Kyle C.   
Source: MODERN MSG Read Property Manager's Response

Kyle thank you for the 5 stars, we are so excited to have yall here at Neo Midtown with us. I truly appreciate your comments regarding the maintenance and office staff. Your input is valuable and because of your feedback we are able to provide even better customer service coupled with a more enjoyable place to call home. We will continue to provide this level of customer satisfaction and hope you will continue to voice your opinions.

Posted On: 10/31/2018

apartment inside looks good . little price ,. path ways and dog parks are not clean . pathways smells a lot . no neatness . no security in the parking lot . lot of breaking
By: Sindhura K.   
Source: MODERN MSG Read Property Manager's Response

Sindhura thank you for taking the time to provide us with your feedback, I have spoken with the staff regarding the dog park and we are committed to ensuring that this does not happen again. From your comments above it sounds like you may have had a bad experience since living here. We pride ourselves on keeping our community peaceful and enjoyable for all of our residents, and we're sorry to hear that we missed the mark for you. We certainly understand your concern regarding not providing security but we do have Courtesy Patrol Officers that are available 24-7. We encourage our residents to report any suspicious activity immediately and to contact 911 in case of an emergency. I am happy to discuss any additional feedback or questions/concerns that you may have.

Posted On: 10/31/2018

We love living here! The rent is reasonable, maintenance is fast and efficient, and the staff is great! Not to mention, it's close to everything we need! Great restaurants and shopping are everywhere!
By: Kyle C.   
Source: Excel Read Property Manager's Response

Kyle thank you for the 5 stars, we are so excited to have yall here at Neo Midtown with us. I truly appreciate your comments regarding the maintenance and office staff. Your input is valuable and because of your feedback we are able to provide even better customer service coupled with a more enjoyable place to call home. We will continue to provide this level of customer satisfaction and hope you will continue to voice your opinions.

Posted On: 10/31/2018

apartment inside looks good . little price ,. path ways and dog parks are not clean . pathways smells a lot . no neatness . no security in the parking lot . lot of breaking
By: Sindhura K.   
Source: Excel Read Property Manager's Response

Sindhura thank you for taking the time to provide us with your feedback, I have spoken with the staff regarding the dog park and we are committed to ensuring that this does not happen again. From your comments above it sounds like you may have had a bad experience since living here. We pride ourselves on keeping our community peaceful and enjoyable for all of our residents, and we're sorry to hear that we missed the mark for you. We certainly understand your concern regarding not providing security but we do have Courtesy Patrol Officers that are available 24-7. We encourage our residents to report any suspicious activity immediately and to contact 911 in case of an emergency. I am happy to discuss any additional feedback or questions/concerns that you may have.

Posted On: 10/25/2018

The team truly tries their best to ensure your living experience there is as comfortable as possible. They listen to concerns and act on it. The location is great and there’s always so much to do!! We’re so glad we made the decision to live here! Thank you Michelle for helping us with the process!! ?? Oh! And thank you Abby for also being so nice and caring whenever we have questions!
By: Ayleem Rojas   
Source: GOOGLE PLACES Read Property Manager's Response

Sindhura thank you for taking the time to provide us with your feedback, I have spoken with the staff regarding the dog park and we are committed to ensuring that this does not happen again. From your comments above it sounds like you may have had a bad experience since living here. We pride ourselves on keeping our community peaceful and enjoyable for all of our residents, and we're sorry to hear that we missed the mark for you. We certainly understand your concern regarding not providing security but we do have Courtesy Patrol Officers that are available 24-7. We encourage our residents to report any suspicious activity immediately and to contact 911 in case of an emergency. I am happy to discuss any additional feedback or questions/concerns that you may have.

Posted On: 10/25/2018

The staff has been fantastic. Maintenance has been quick and efficient. Neighbors are friendly and the location is excellent. Overall the best apartment experience I've ever had. My only complaint is that the AC distribution in older units like mine has been a little clunky.
By: Connor B.   
Source: MODERN MSG Read Property Manager's Response

Sindhura thank you for taking the time to provide us with your feedback, I have spoken with the staff regarding the dog park and we are committed to ensuring that this does not happen again. From your comments above it sounds like you may have had a bad experience since living here. We pride ourselves on keeping our community peaceful and enjoyable for all of our residents, and we're sorry to hear that we missed the mark for you. We certainly understand your concern regarding not providing security but we do have Courtesy Patrol Officers that are available 24-7. We encourage our residents to report any suspicious activity immediately and to contact 911 in case of an emergency. I am happy to discuss any additional feedback or questions/concerns that you may have.

Posted On: 10/25/2018

Overall, Neo Midtown is great. The living environment is great, management truly tries to make your experience there as comfortable as possible, and the amenities are great! The only issue I have is that we live so close to a dumpster that’s located at the complex next to us that we get a rude awakening every week before the sun is even up (around 6:20am). Not sure if something can be done about that because it’s a very frightening way to wake up with extremely loud bangs. I’m not taking off points for this though because it’s something that’s not managements fault. Also, we’ve had people park right outside our patio and when we call management, they get on the case. Even the after-hours line is helpful! They communicate with the onsite staff and the next morning they reach out to you... it truly makes you feel like they care and that’s hard to find in an apartment community. Michelle and Abby are so sweet and the nicest managers I’ve ever met! :)
By: Ayleem R.   
Source: MODERN MSG Read Property Manager's Response

Sindhura thank you for taking the time to provide us with your feedback, I have spoken with the staff regarding the dog park and we are committed to ensuring that this does not happen again. From your comments above it sounds like you may have had a bad experience since living here. We pride ourselves on keeping our community peaceful and enjoyable for all of our residents, and we're sorry to hear that we missed the mark for you. We certainly understand your concern regarding not providing security but we do have Courtesy Patrol Officers that are available 24-7. We encourage our residents to report any suspicious activity immediately and to contact 911 in case of an emergency. I am happy to discuss any additional feedback or questions/concerns that you may have.

Posted On: 10/25/2018

The staff has been fantastic. Maintenance has been quick and efficient. Neighbors are friendly and the location is excellent. Overall the best apartment experience I've ever had. My only complaint is that the AC distribution in older units like mine has been a little clunky.
By: Connor B.   
Source: Excel Read Property Manager's Response

Conner thank you for taking the time to review our community. We truly appreciate your feedback. Your input if valuable and because of your feedback we are able to provide an even better customer service coupled with a more enjoyable place to call home. Please don't hesitate to contact the office if there is anything else we can do to make your stay here at Neo Midtown Apartments a most enjoyable one.

Posted On: 10/25/2018

Overall, Neo Midtown is great. The living environment is great, management truly tries to make your experience there as comfortable as possible, and the amenities are great! The only issue I have is that we live so close to a dumpster that's located at the complex next to us that we get a rude awakening every week before the sun is even up (around 6:20am). Not sure if something can be done about that because it's a very frightening way to wake up with extremely loud bangs. I'm not taking off points for this though because it's something that's not managements fault. Also, we've had people park right outside our patio and when we call management, they get on the case. Even the after-hours line is helpful! They communicate with the onsite staff and the next morning they reach out to you... it truly makes you feel like they care and that's hard to find in an apartment community. Michelle and Abby are so sweet and the nicest managers I've ever met! :)
By: Ayleem R.   
Source: Excel Read Property Manager's Response

Hi Aleem, Thank you for the kind words. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything at all.

Posted On: 10/23/2018

nice and clean beautiful place to live dog friendly apartments and newly build I feel comfortable
By: Jovie Oscar Ramos   
Source: FACEBOOK Read Property Manager's Response

Hi Jovie, Thank you for the kind words. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 10/16/2018

By: Jovie Ramos   
Source: GOOGLE PLACES Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 10/16/2018

Beautiful and clean appartment I feel relax and safe I like to stay here !!good neighborhood and the office guy Gabriel very nice and He assist us well so I recommend your apartments to my friend so they gonna inquire this week or next week for 2 bedrooms space
By: Jovie R.   
Source: MODERN MSG Read Property Manager's Response

Hi Jovie, Thank you for the kind words. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 10/16/2018

Beautiful and clean appartment I feel relax and safe I like to stay here !!good neighborhood and the office guy Gabriel very nice and He assist us well so I recommend your apartments to my friend so they gonna inquire this week or next week for 2 bedrooms space
By: Jovie R.   
Source: Excel Read Property Manager's Response

Hi Jovie, Thank you for the kind words. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 10/5/2018

So far it’s been an amazing experience. Closer to a lot of places and easy access to the highways. I will most definitely recommend this place
By: Kennedy I.   
Source: MODERN MSG Read Property Manager's Response

Kennedy thank you for the 5 stars! We are thrilled to have you here at Neo Midtown with us. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 10/5/2018

So far it's been an amazing experience. Closer to a lot of places and easy access to the highways. I will most definitely recommend this place
By: Kennedy I.   
Source: Excel Read Property Manager's Response

Kennedy thank you for the 5 stars! We are thrilled to have you here at Neo Midtown with us. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 10/3/2018

I moved to Dallas from Hawaii 2 years ago for work, and after looking at a handful of apartment complexes, Neo-Midtown was the most ideal place for me. I've lived here at Neo for almost 2 years, and it's been home away from home for me. I love the location (1 mile from my office and Addison has everything I need within a mile or two radius), the amenities are great, and the office personnel are very friendly, helpful, and courteous. Sadly I had to move out because of another opportunity through work to live across the street from my office building which will be more convenient. I thank Neo for allowing me a place to stay while I transitioned from Hawaii to Texas. Cheers and Aloha!! Brenda
By: Brenda K.   
Source: MODERN MSG Read Property Manager's Response

Brenda thank you for the 5 star review and for taking the time to provide feedback on your living experience here at Neo Midtown. We are sad to see you go but are very happy for you and just know that you will enjoy being in Hawaii. Excellent service is always our goad and i'm pleased you have had a pleasant experience with us here at Neo Midtown.

Posted On: 10/3/2018

I moved to Dallas from Hawaii 2 years ago for work, and after looking at a handful of apartment complexes, Neo-Midtown was the most ideal place for me. I've lived here at Neo for almost 2 years, and it's been home away from home for me. I love the location (1 mile from my office and Addison has everything I need within a mile or two radius), the amenities are great, and the office personnel are very friendly, helpful, and courteous. Sadly I had to move out because of another opportunity through work to live across the street from my office building which will be more convenient. I thank Neo for allowing me a place to stay while I transitioned from Hawaii to Texas. Cheers and Aloha!! Brenda
By: Brenda K.   
Source: Excel Read Property Manager's Response

Brenda thank you for the 5 star review and for taking the time to provide feedback on your living experience here at Neo Midtown. We are sad to see you go but are very happy for you and just know that you will enjoy being in Hawaii. Excellent service is always our goad and i'm pleased you have had a pleasant experience with us here at Neo Midtown.

Posted On: 10/2/2018

Very good staff very helpful and I love the manager Michelle she is very wonderful very helpful very sweet and I love all the staff and Neo Midtown very good place to stay
By: Shara E.   
Source: MODERN MSG Read Property Manager's Response

Shara thank you for the kind words and the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 10/2/2018

Very good staff very helpful and I love the manager Michelle she is very wonderful very helpful very sweet and I love all the staff and Neo Midtown very good place to stay
By: Shara E.   
Source: Excel Read Property Manager's Response

Shara thank you for the kind words and the 5 star review! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 10/1/2018

Nice property and staff! Love living in this area and at Neo Midtown! The location of the property is right next to the major freeways (DNT, I-635, I-75)
By: Gregory G.   
Source: MODERN MSG Read Property Manager's Response

Gregory thank you for taking the time to provide us with your feedback. Ensuring all of our residents have an enjoyable living experience at our community is our goal. We greatly appreciate your compliments regarding our staff and prime location, we will continue to provide this level of customer satisfaction and hope you will continue to voice your opinions.

Posted On: 10/1/2018

Everything is on time such as maintenance. Also, apt hallway is really clean. But, I have had the special discount for my rent but never applied.
By: Haeng eun L.   
Source: MODERN MSG Read Property Manager's Response

Haeng thank you for taking the time to share your experience as well as your concerns regarding your move in special. I researched the special given to and see that you were offered a gift card. I show that we processed the request on the day of your move in and that it was mailed directly to you on 9/5/18. Please check your mailbox and if it is not there give me a call. We are extremely dedicated and work hard to keep Neo Midtown Apartments to a very high standard. We appreciate you taking the time to share your feedback and look forward towards hearing from your soon.

Posted On: 10/1/2018

Everything has been pretty good thus far minus a shooting incident that happened across the streeet. Other than that all has been good and no complaints.
By: Andrew B.   
Source: MODERN MSG Read Property Manager's Response

Andrew thank you for taking the time to provide your feedback. We sincerely apologize for excitement that happened on the street the other night but most of all appreciate you not blaming us for it! Neo Midtown believes in a sense of community with its residents and we strive to provide our residents with a place they are proud to call home.

Posted On: 10/1/2018

Love my apartment it's Beautiful. The only bad thing is in my Master Bedroom the carpet is old and warned out. I spoke with leasing office they cleaned it twice. It still looks a HOT MESS NOT HAPPY
By: Jennifer R.   
Source: MODERN MSG Read Property Manager's Response

Jennifer we appreciate the time you have invested in providing feedback about your experience at Neo Midtpwn Apartments and are very sorry that you feel we did not meet your expectations 100%. We take great pride in managing our community with a very high level of detail and our customers' needs in mind. We understand that everyone has different opinions and views when it comes to their homes. If there is anything that I can do for you or if there are any questions or concerns you have please feel free to give me a call.

Posted On: 10/1/2018

Great Community Love the spacious units, the amenities are an added bonus, east access to the Highway with everything you need in close proximity.
By: Deante S.   
Source: MODERN MSG Read Property Manager's Response

Deante thank you for the 5 star review, We understand that your time is valuable and we appreciate your comments regarding our community. My team and I are very passionate about our roles here at Neo Midtown and strive to make every interaction with our residents a positive and upbeat experience.

Posted On: 10/1/2018

Friendly stafff, location is great and great facelity in the apartment. Near to highways, mall and restaurants. it’s wonderful place to live.
By: Megha J.   
Source: MODERN MSG Read Property Manager's Response

Megha thank you for the 5 star review. I do agree with you that our location and our community are amazing! We are centrally located in the heart of Dallas or as we call it "Midtown" which is full of life night and day. We greatly appreciate your kind words, please don't hesitate to reach out to us with any additional feedback.

Posted On: 10/1/2018

Nice property and staff! Love living in this area and at Neo Midtown! The location of the property is right next to the major freeways (DNT, I-635, I-75)
By: Gregory G.   
Source: Excel Read Property Manager's Response

Gregory thank you for taking the time to provide us with your feedback. Ensuring all of our residents have an enjoyable living experience at our community is our goal. We greatly appreciate your compliments regarding our staff and prime location, we will continue to provide this level of customer satisfaction and hope you will continue to voice your opinions.

Posted On: 10/1/2018

Everything is on time such as maintenance. Also, apt hallway is really clean. But, I have had the special discount for my rent but never applied.
By: Haeng eun L.   
Source: Excel Read Property Manager's Response

Haeng thank you for taking the time to share your experience as well as your concerns regarding your move in special. I researched the special given to and see that you were offered a gift card. I show that we processed the request on the day of your move in and that it was mailed directly to you on 9/5/18. Please check your mailbox and if it is not there give me a call. We are extremely dedicated and work hard to keep Neo Midtown Apartments to a very high standard. We appreciate you taking the time to share your feedback and look forward towards hearing from your soon.

Posted On: 10/1/2018

Everything has been pretty good thus far minus a shooting incident that happened across the streeet. Other than that all has been good and no complaints.
By: Andrew B.   
Source: Excel Read Property Manager's Response

Andrew thank you for taking the time to provide your feedback. We sincerely apologize for excitement that happened on the street the other night but most of all appreciate you not blaming us for it! Neo Midtown believes in a sense of community with its residents and we strive to provide our residents with a place they are proud to call home.

Posted On: 10/1/2018

Love my apartment it's Beautiful. The only bad thing is in my Master Bedroom the carpet is old and warned out. I spoke with leasing office they cleaned it twice. It still looks a HOT MESS NOT HAPPY
By: Jennifer R.   
Source: Excel Read Property Manager's Response

Jennifer we appreciate the time you have invested in providing feedback about your experience at Neo Midtpwn Apartments and are very sorry that you feel we did not meet your expectations 100%. We take great pride in managing our community with a very high level of detail and our customers' needs in mind. We understand that everyone has different opinions and views when it comes to their homes. If there is anything that I can do for you or if there are any questions or concerns you have please feel free to give me a call.

Posted On: 10/1/2018

Great Community Love the spacious units, the amenities are an added bonus, east access to the Highway with everything you need in close proximity.
By: Deante S.   
Source: Excel Read Property Manager's Response

Deante thank you for the 5 star review, We understand that your time is valuable and we appreciate your comments regarding our community. My team and I are very passionate about our roles here at Neo Midtown and strive to make every interaction with our residents a positive and upbeat experience.

Posted On: 10/1/2018

Friendly stafff, location is great and great facelity in the apartment. Near to highways, mall and restaurants. it's wonderful place to live.
By: Megha J.   
Source: Excel Read Property Manager's Response

Megha thank you for the 5 star review. I do agree with you that our location and our community are amazing! We are centrally located in the heart of Dallas or as we call it "Midtown" which is full of life night and day. We greatly appreciate your kind words, please don't hesitate to reach out to us with any additional feedback.

Posted On: 9/30/2018

Mostly quiet community. Maintenance is generally knowledgeable and very responsive. Amenities are well maintained and office staff is friendly and helpful.
By: Heather P.   
Source: MODERN MSG Read Property Manager's Response

Heather thank you for the 5 star review, we greatly appreciate your compliments regarding our community and staff. We strive to ensure that all of our residents living experience here at Neo Midtown Apartments are top notch. We want to ensure that our residents are proud to call Neo Midtown their home. Please don't hesitate to contact the office if there is anything we can do for you.

Posted On: 9/30/2018

Mostly quiet community. Maintenance is generally knowledgeable and very responsive. Amenities are well maintained and office staff is friendly and helpful.
By: Heather P.   
Source: Excel Read Property Manager's Response

Heather thank you for the 5 star review, we greatly appreciate your compliments regarding our community and staff. We strive to ensure that all of our residents living experience here at Neo Midtown Apartments are top notch. We want to ensure that our residents are proud to call Neo Midtown their home. Please don't hesitate to contact the office if there is anything we can do for you.

Posted On: 9/29/2018

Great apartment with a good view. Just moved in recently and was treated very well during the move-in process. So far it's a great community and the apartment is a great unit.
By: Juel R.   
Source: MODERN MSG Read Property Manager's Response

Juel thank you for the 5 star review. We truly appreciate your feedback, and believe that because of it we are able to provide an even better place for everyone to call their home. We hope that you will continue to voice your opinions.If thee is anything we can do to make your stay here at Neo Midtown a most enjoyable one just let us know.

Posted On: 9/29/2018

Great apartment with a good view. Just moved in recently and was treated very well during the move-in process. So far it's a great community and the apartment is a great unit.
By: Juel R.   
Source: Excel Read Property Manager's Response

Juel thank you for the 5 star review. We truly appreciate your feedback, and believe that because of it we are able to provide an even better place for everyone to call their home. We hope that you will continue to voice your opinions.If thee is anything we can do to make your stay here at Neo Midtown a most enjoyable one just let us know.

Posted On: 9/28/2018

I've been living at Neo midtown for a year now and I absolutely love this place. The maintainence team is quick to act on any requests and the leasing office team have been very helpful.
By: Supreeth R.   
Source: MODERN MSG Read Property Manager's Response

Supreeth thank you for the 5 star review, we are very happy to hear that you love your home and that our staff is quick to take care of your needs. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call their home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 9/28/2018

I've been living at Neo midtown for a year now and I absolutely love this place. The maintainence team is quick to act on any requests and the leasing office team have been very helpful.
By: Supreeth R.   
Source: Excel Read Property Manager's Response

Supreeth thank you for the 5 star review, we are very happy to hear that you love your home and that our staff is quick to take care of your needs. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call their home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 9/20/2018

2 years and still going, great maintenance and management. Love this place! The services are good and fast, clean amenities. Never had a problem!
By: Yara S.   
Source: Excel Read Property Manager's Response

Yara, thank you for the 5 star review! Thank you for taking the time to provide us with your feedback. We are excited to hear that you love Neo Midtown and that our team is great. Ensuring all of our residents have an enjoyable living experience at our community is our goal.

Posted On: 9/11/2018

I've been at Neo Midtown for 2 years. During those two years I haven't had many complaints or issues with management. Maintenance is timely; they usually come by to fix anything within two business days at the latest.
By: Rianna C.   
Source: Excel Read Property Manager's Response

Hi Rianna, thank you for the kind words. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. It appears that we may have fallen short somewhere along the way somewhere and would love to know what it is that we could do to get 5 stars from you. Feel free to contact the office with your feedback or if you need anything.

Posted On: 9/11/2018

It's very quiet here and people mainly mind their own business. I haven't yet seen a patrol officer on the ground so I'm not sure they exist but I'd like to meet one
By: Priscilla S.   
Source: Excel Read Property Manager's Response

Priscilla thank you for taking the time to provide us with your feedback. I will definitely have our Courtesy Patrols guys stop by to meet you. We have 2 that patrol 4 hours per evening and another one who is on call and responds to all after hours complaints. Neo Midtown believes in a sense of community with its residents, if you have any additional concerns or questions feel free to stop by the office or just give us a call.

Posted On: 9/11/2018

It is great living here! Very great environment. Good gym. Helpful management team. Location is perfect for me personally. Will definitely recommend to my friend!
By: Xiaoying L.   
Source: Excel Read Property Manager's Response

Xiaoying thank you for the 5 star review, we appreciate the comments regarding our community, amenities and staff here at Neo midtown. We do our best to ensure that all of our residents are happy to call Neo Midtown their home. If there is anything that we can assist you with or questions you may have feel free to give us a call or just stop by.

Posted On: 9/10/2018

Location, price, community and stuff are all good. love this place and really hate that I have to more out. highly recommend this community.
By: Zhenxi L.   
Source: Excel Read Property Manager's Response

Zhenxi thank you for the 5 star review, we appreciate the time you took to provide your feedback about your experience here at Neo Midtown Apartments. Your input is valuable and because of it we are able to provide even better customer service coupled with a more enjoyable place to call home. We greatly appreciate your compliments and will continue to provide this level of customer satisfaction and hope you will continue to voice your opinions.

Posted On: 9/7/2018

This apartment has been amazing for the past two years my husband and I have lived here! We are sad to be leaving due to the fact we can no longer afford it! We will miss this community
By: Lauren G.   
Source: Excel Read Property Manager's Response

Lauren thank you for the 5 star review, ensuring all of our residents have an enjoyable living experience at our community is our goal. We strive to ensure that all of our residents find Neo Midtown apartments a place they are proud to call home.

Posted On: 8/29/2018

We moved to this apartament almost a year ago. It is such a quiet and accesible place. I love the idea of coming home after a long day and chill in my apartment. That's how I feel at Neo.
By: Juan C.   
Source: Excel Read Property Manager's Response

Juan thank you for the 5 star review we are so happy to have you here at Neo Midtown. Here at Neo Midtown we strive to ensure that all of our residents have a comfortable and enjoyable living experience at our community and your feedback is valuable to us.

Posted On: 8/29/2018

It has been a wonderful experience living at Neo Midtown. The staff are professional, the tenants are friendly, and the complex is kept in good shape.
By: Truy T.   
Source: Excel Read Property Manager's Response

Truy thank you for the 5 star review. We appreciate the time you have taken to provide us with your feedback and we are glad to hear that your experience with Neo Midtown has been a pleasant one.

Posted On: 8/28/2018

so far it's been really nice here! I love the apartment and all the staff have been super nice. my only complaint is weve had a reoccuring bug problem but hey first floor problems.
By: Remone D.   
Source: Excel Read Property Manager's Response

Remone thank you for sharing your feedback. Neo Midtown strongly believes in a sense of community with its residents. We strive to provide our residents with a place they are proud to call home.

Posted On: 8/28/2018

The community is quiet and great so far. I love the amenities. I am a bit disappointed about the tub's paint coming off and the pests that are stoll being treated in my apartment, but the office has been great about addressing the issues!
By: Abigail C.   
Source: Excel Read Property Manager's Response

Abigail Thank you for sharing your feedback, I know that maintenance has been working hard on ensuring that you are 100% happy with your new home. We at Neo Midtown pride ourselves on ensuring all of our team members receive only the best training to provide all of our residents with a top notch living experience.

Posted On: 8/28/2018

Other than an upstairs neighbor who sometimes gets a little loud, we love it here. 99% of the time, it's very quiet and the other residents are very friendly. Lots of dogs, which is nice for pet parents, as we love to talk to other pet parents.
By: Dorothy V.   
Source: Excel Read Property Manager's Response

Dorothy we appreciate you taking the time to provide your feedback and apologize that you are having some concerns with your neighbors. Just know that we are dedicated to the needs of our residents and we strive to provide the very best living experience for all of our residents. We have an after hours courtesy patrol you can call anytime your you feel the noise is to much. Additionally we are more than happy to reach out to them as well to ensure that you are able to enjoy your home. Just give us a call anytime.

Posted On: 8/28/2018

Overall we enjoy living here. Most of the neighbors are kind and the amenities are nice. Not a fan of the smells of cigarettes and weed coming through our a/c vents but no much we can do about that. Management is very responsive and helpful.
By: Carrie A.   
Source: Excel Read Property Manager's Response

Carrie first I want to apologize that you have had to ensure the smell of cigarettes and weed in your home. We will be sending out a notice to your entire building with a reminder of our Crime Free Policy and that illegal substances are not allowed and will be addressed to the fullest extent of the law. We take great pride in managing our community with a very high level of detail and our customers' needs in mind.

Posted On: 8/26/2018

Nice conducive environment, friendly workers, neat and organized,you are gtreeted with smiles and feel safe at home lovely people I rate them high
By: Franklin O.   
Source: Excel Read Property Manager's Response

Franklin we appreciate the time that you have invested in providing feedback about your experience here at Neo Midtown and we are happy very excited that we have met your expectations. Please don't hesitate to contact the office if there is anything else we can do to make your stay here at Neo Midtown apartments a most enjoyable one.

Posted On: 8/22/2018

The experience here is pretty good prompt with responses. Usually fixed if asked not to many times where you would have to ask for something twice nice community.
By: Darchi A.   
Source: Excel Read Property Manager's Response

Darchi thank you for taking the time to provide us with a review, we do our best in ensuring that our residents concerns are promptly addressed. Our entire team is committed to ensuring that are residents are proud to call Neo Midtown their home. If you have any additional feedback or need anything please just let us know.

Posted On: 8/19/2018

I've found some cockroaches around. The pet park doesn't lock. I love the space of my apartment, the walk in closet and the bathroom. The washer is very small.
By: Priscilla S.   
Source: Excel Read Property Manager's Response

Priscilla we truly apologize that you have seen a few critters around and are more than happy to put your apartment on the pest control list, just give us a call to confirm that you would like serviced. I have asked Maintenance to take a look at the gate at the pet park and appreciate you letting us know so we can ensure that it is working properly. We are very excited that you are happy with your new apartment and appreciate your comments and apologize for any inconveniences these issues may have caused.

Posted On: 8/17/2018

I love our residence. Nice community, quiet, and neat. However, I wish there were at least 1 social event a quarter. I am not fond of the pool rules either. My roommate and I have to choose who has a guest since we were only rewarded one pool pass per apartment. Also there have been numerous maintenance issues (garbage disposal; cooling system) since moving in April. The office staff is very helpful and it is usually taken care of in a timely manner.
By: William P.   
Source: Excel Read Property Manager's Response

William great news.........we have been working on our social calendar and actually sent it out last week which included lots of fun filled events coming soon. We agree with you and we are doing something about it, if you haven't seen it yet please refresh your e-mail or let us know and we are more than happy to send it over to you directly. Also you are allowed up to 2 guest pool passes per apartment so if you only have one please stop by the office and pick up another one. Are you still having maintenance issues, if so please give me a call directly so I can get them taken care of for you and I apologize for the delay. Again, thank you for taking the time to provide your feedback and I look forward towards meeting with you.

Posted On: 8/17/2018

This could not be a more convenient location to get anywhere in the DFW area quickly. Fabulous midrise floorplans. Love how friendly everyone on staff is, from Michelle (the Manager), to the rest of the office staff and maintenance crew. They are always upgrading. Recent upgrades are valet trash, refreshed paint in the hallways and the AWESOME addition of the Amazon hub delivery area in the resident center.
By: Mary M.   
Source: Excel Read Property Manager's Response

Mary thank you for the 5 star review, we are so happy that you love your apartment and are happy to call Neo Midtown your home. I appreciate your comments about our staff and myself. We all take a lot of pride in assuring that we are providing top notch service to all of our residents. and when we have residents like you it's very easy! Please don't hesitate to contact the office if there is anything we can do to make your stay here at Neo Midtown Apartments a more enjoyable one.

Posted On: 8/17/2018

So far everything has been awesome! We love our apartment and it's close proximity to everything. Our floor plan has an amazing amount of natural sunlight and the vaulted ceilings are the best. The front office is extremely nice and approachable. So far so good!!
By: Cristina V.   
Source: Excel Read Property Manager's Response

Christina thank you for the 5 star review we love to hear the word awesome in the same sentence with our community Neo Midtown. We couldn't be luckier to be in such a great location I do agree. We appreciate all of your kind words and strive to provide the most enjoyable stay for all of our residents.

Posted On: 8/13/2018

I have lived at Neo Midtown for 4 years. The grounds are well kept and clean. The maintenance crew is quick to respond and always does a great job. Friendly office staff. Love the new package pickup system!
By: Yvonne D.   
Source: Excel Read Property Manager's Response

Yvonne thank you for your feedback regarding our community and staff. We understand your time is valuable and we appreciate your comments. our tea strives to deliver top-notch customer service on a daily basis. if you feel that there is a particular area in which we have fallen short sat any time, please let us know.

Posted On: 8/11/2018

Great amenities and location. Apartments are a nice size and there are a variety of floor plans to choose from. Big balcony is a selling feature!
By: Steven B.   
Source: Excel Read Property Manager's Response

Steven thank you for taking the time to provide us with your feedback. Ensuring all of our residents have an enjoyable living experience at our community is our goal and we are so excited to see that you are enjoying your home here with us at Neo Midtown

Posted On: 7/31/2018

Great place to stay. Not a lot of noise and plenty of amenities. The office staff is extremely nice and maintenance is prompt and cool to talk to.
By: Quintin K.   
Source: Excel Read Property Manager's Response

Quintin thank you for the 5 star review, we are so happy to have you here at Neo Midtown. Your kind words ensures that we are and will continue to put our residents first. Be assured that we strive to provide our residents a place they are proud to call home.

Posted On: 7/14/2018

The building is always clean. The staff is very friendly and helpful. Wish we could revive the pool visitor wrist bands for free!! Overall the place is a great place to live.
By: Kody Y.   
Source: Excel Read Property Manager's Response

Kody thank you for the 5 star review! We appreciate your kind words and are happy that you have made Neo Midtown your home.

Posted On: 7/8/2018

Just moved in. Love the quickness of maintenance and the accessibility of the front office. So far, I have had a great experience living at Neo Midtown.
By: Darrell S.   
Source: Excel Read Property Manager's Response

Darrell thank you for the 5 star review. We greatly value our residents well-being and satisfaction and because of your feedback we know that were doing it right.

Posted On: 7/6/2018

Very well kept community, the leasing staff is very friendly and made my experience this far a great one. I'm excited to see what's in store throughout the duration of my lease!
By: Joey E.   
Source: Excel Read Property Manager's Response

Joey thank you for the 5 star review, ensuring that our residents have an enjoyable living experience at our community is our goal.

Posted On: 6/30/2018

We moved in about two months ago and love the apartment. It's quiet and relaxing which can be hard to find in Dallas/Addison. Also it's close to a lot of restaurants and things to do.
By: Andrew B.   
Source: Excel Read Property Manager's Response

Andrew thank you for the 5 star review, we appreciate you taking the time to provide us with your feedback. Neo Midtown is in a prime location close to anything and everything you may need. Please don't hesitate to contact the office if thee is anything else we can do to make your stay here at Neo Midtown a most enjoyable one.

Posted On: 6/30/2018

I just signed my lease with NEO Midtown Apartments and the application process was smooth and stress free. Elizabeth did an awesome job in making it so easy! Thank you
By: Salley K.   
Source: Excel Read Property Manager's Response

Salley thank you for the 5 star review, we are always happy to hear that one of our associates did a great job. We love to hear that the application process was smooth and stress free that is always our goal. Please don't hesitate to contact the office if you have additional feedback or need anything.

Posted On: 6/29/2018

Elizabeth made the move in process so easy and had everything prepared early. She was also very knowledgeable with all the questions I had. She also had them make the repairs I requested at move in very quickly.
By: Heather P.   
Source: Excel Read Property Manager's Response

Heather thank you for the kind words. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. lease don't hesitate to contact the office if you hve any additional feedback or need anything.

Posted On: 6/20/2018

My experience hasn't been a bad one but like most places it has its pros and cons but overall an okay place to stay. I do feel that the valet service is a waste of money because most people take their trash to the shute.
By: Ashley R.   
Source: Excel Read Property Manager's Response

Ashley we appreciate you taking the time to provide your feedback and apologize that you are not happy with the valet trash services. I welcome the opportunity to speak with you personally regarding our decision on implementing the Valet Trash service if you would like just swing by the office during the week or give me a call to schedule a time we can meet.

Posted On: 6/16/2018

I'm very satisfied. I'm impressed with the office work, they are very diligent with their duty to best serve the residents. I recommend Neo midtown!
By: Suzana S.   
Source: Excel Read Property Manager's Response

Suzana thank you for taking the time to provide us with your feedback. If there is anything that we can do to make your stay here at Neo Midtown more enjoyable just let us know.

Posted On: 6/1/2018

Started off a little rough, but I couldn't be more happier with the staff and their problem solving skills! Other than dog poop, the community stays pretty clean.
By: Desire S.   
Source: Excel Read Property Manager's Response

Desire thank you for taking the time to review our community. We truly appreciate your feedback. I am pleased to hear that we have improved and that your are happy with our staff and our community. We have several team members who are all committed to maintaining the cleanliness of our community. I will meet with my team regarding your concerns about the pet waste so that we can more closely monitor the situation.

Posted On: 6/1/2018

Abbey at the front desk is friendly, helpful, and made me feel right at home. It's a great apartment complex with friendly neighbors, attentive staff, and great rates. Five stars, would recommend!
By: trou*@*.com   
Source: Excel Read Property Manager's Response

Thank you for your kind words, Abby is quite amazing we do agree! Our staff takes pride in providing top notch service to all of our residents. Ensuring all of our residents have an enjoyable living experience at our community is our goal.

Posted On: 5/31/2018

So far, AMAZING! Michelle is so sweet and such a happy person! Abby is very helpful and caring! We feel like we annoy the team with our maintenance requests and questions but they reassure you that they are there to help and make sure we feel welcomed. The entire staff is super nice and they always greet you with a smile! :)
By: Ayleem R.   
Source: Excel Read Property Manager's Response

Hi Ayleem, Thank you for your kind words. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 5/21/2018

Maintanence request are always filled promptly, grounds are kept very clean and office staff is very helpful. Wish there wasn't as much theft around the property.
By: Mark P.   
Source: Excel Read Property Manager's Response

Mark thank you for the kind words and for sharing your experience here at Neo Midtown. Be assured that we strive to provide our residents with a place they are proud to call home. Also Neo Midtown does have after-hours Courtesy Patrol 7 days a week. The Courtesy Patrol specializes in deterring unauthorized visitors and responds swiftly to resident calls should assistance re required. Neo Midtown also is a controlled access community and we do our best in ensuring that all staff and residents are advised of the importance of keeping all doors shut and not allowing anyone to follow them in through the garage gates.

Posted On: 5/14/2018

Staff has been good in communication and making me feel welcomed, more or less so far. I appreciate their work. Apartment was in good condition at move in but with several minor issues and fewer major issues. Staff and maintenance crew have helped resolve them mostly. Hope they will get to 100% or close.
By: Ihechiluru O.   
Source: Excel Read Property Manager's Response

Ihechiluru thank you for sharing your feedback, we're glad to hear that your experience has made you feel welcomed. It sounds like we have however missed the mark with your maintenance request. I'd like to ask if you are still having issues that you reach out to me so that I can assist you in insuring that we get your needs taken care of immediately. Our entire staff is dedicated and works hard to keep Neo Midtown to a very high standard and we want to ensure that you are happy to call Neo Midtown your home.

Posted On: 5/11/2018

Pretty Good Place to Live. Can be Loud at Night by the Pool. Office help has gotten better lately. Package Lockers are Nice. Fairfield Management needs to Install Video Cameras on all entry doors & the Garage so the Residents & Staff know Who is Coming & Going. Nice Swimming Pools. Pet Friendly. Great Location - 10 minutes or Less from Everywhere you Need to Go.
By: Shecky G.   
Source: Excel Read Property Manager's Response

Thank you for taking the time to provide us with your feedback. After hours if you experience noise at the pool area please contact our Courtesy Patrol, they can be reached by calling the office and hitting the prompt at which time they will be dispatched. Also we do have surveillance cameras through the property but as you can imagine installing cameras at every door or gate is costly and unfortunately not always a deterrent. We are thrilled that you are enjoying the pools and the convenience of Neo Midtown.

Posted On: 5/6/2018

I have lived at Neo Midtown for two years on the older side of the apartments. Maintenance requests are handled in a timely manner and the office staff are nice. With that said my only issues are with the remodeling done in these apartments. The carpet is not good quality and the cabinets and doors were just painted over. There were multiple coats of paint on the doors. Enough layers that they caught and peeled. And the handles on the cabinets are often falling off.
By: Rianna C.   
Source: Excel Read Property Manager's Response

Rianna We greatly value our residents' well-being and satisfaction, and welcome any feedback that helps us to enhance our residents' living experience and improve the service we provide at Neo Midtown. We are sadden to hear that you are unhappy with your newly renovated apartments and wanted to see if we could set up a time to come over and address these issues. Our goal is to ensure that everyone living here enjoys their living experience.

Posted On: 5/1/2018

We have not moved in yet but the signing process has been great and the office staff has been prompt and friendly! We cannot wait to be official residents of NEO
By: Devyn C.   
Source: Excel Read Property Manager's Response

Devyn thank you for the 5 star review, we are so excited that you have chose Neo Midtown to be your new home. Please don't hesitate to let us know if you need anything or have any questions.

Posted On: 4/30/2018

Everything is okay so far Maintence comes to my apt pretty fast. We need more pet waste bag areas and a trash can up front so people can pick up there dogs waste
By: Francisco G.   
Source: Excel Read Property Manager's Response

Francisco thank you for taking the time to post a review, Our Maintenance team is very dedicated to ensuring that our residents are taken care of as quickly as possible. We do have 2 designated pet areas on our property, one near is building 3 and the parking garage and we also our dog park on the back side of building #9. In these designated areas we do provide pet waste bags and trash cans. We do not provide pet waste bags or trash cans in other areas of our community as we are trying keep all pets waste in certain areas of the community.

Posted On: 4/25/2018

Great Place to live, excellent pool, the office staff is very friendly and has always returned my calls. The Service staff took care of any issue for me right away, I really appreciate it! The location is great. Restaurant, galleria mall walking distance. I loved my apartment road side view.
By: Megha J.   
Source: Excel Read Property Manager's Response

Megha thank you for the 5 star review, we love to hear how satisfied our residents are with not only our amenities, our location but mostly with our staff. We strongly believe in a sense of community with our residents and we are pleased that we are doing it right.

Posted On: 4/18/2018

The front office staff are great and always helpful. The grounds are generally clean and seem safe although my car has been broken into once. The rent is great for the location.
By: Sarah H.   
Source: Excel Read Property Manager's Response

Sarah thank you for your feedback and your compliments regarding the grounds and our staff. We are sorry that your vehicle was broken into. We recently have added more Courtesy Foot Patrol at our community and will continue to monitor and report any suspicious activity. Unfortunately, crime is a universal issue and can happen anywhere. We ask that residents take steps to ensure their own safety such as making sure that valuables are not left in a vehicle, doors are locked and windows are up and all items are put out of sight. Crime prevention requires diligence and partnership among all of us, and we also ask that you report any suspicious activity immediately as well.

Posted On: 4/18/2018

Clean, friendly, modern apartment complex. I love it here! Hardwood floors, granite countertops, stainless steel appliances, spacious kitchen island!
By: Hellen R.   
Source: Excel Read Property Manager's Response

Hellen thank you for the 5 star review. With upgrades and amenities, Neo Midtown apartments offers the best of luxurious living in Dallas, Texas. We've blended two distinct living styles, with apartments that feature both traditional garden, and modern mid-rise styles. One or two bedroom apartments that are designed with both your comfort and your style in mind. We are so pleased that you love your apartment.

Posted On: 4/18/2018

The apartments are in a great location and and grounds are kept up pretty well. The work out facilities have pretty much everything you need.
By: Cody H.   
Source: Excel Read Property Manager's Response

Cody thank you for the positive review, I do agree Neo Midtown is in a great location and we have an amazing staff that stays on top of the grounds and amenities. We will continue to do our best to ensure that our residents are happy and proud to call Neo Midtown Apartments their home.

Posted On: 4/18/2018

Quiet, mostly adult, pet friendly, pretty complex. Having assigned parking in a covered parking structure is great in hot/wet weather. Staff is a little slow at addressing concerns.
By: Dorothy V.   
Source: Excel Read Property Manager's Response

Dorothy thank you for taking the time to provide us with your feedback, We do have a great parking program here at our community especially with it being covered garage parking and one free assigned parking space. I'm sorry to hear that we were slow at responding to your concerns. I would like to see what they were and how we could have done better in addressing them for you. If you would like to set an appointment to further discuss, I am more than happy to do so. You may call or email our office to set an appointment or just stop by our office during regular business hours.

Posted On: 4/18/2018

This is a nice place. The staff is observed to be very helpful and precise. The grounds and hallways are clean. The only concern is the pool passes as I have a roommate (both listed as tenants) with whom we can only invite 1 additional person for the both of us. In my opinion, I should have a guest as should he. Another idea would be a 'cart station'. They would aid in transporting items to and from the garages to your vehicle. :)
By: William P.   
Source: Excel Read Property Manager's Response

William thank you for taking the time to provide us with your feedback. We greatly appreciate your compliments regarding the grounds and staff. Regarding your comments related to the pool passes, our pools maximum occupancy limits are less than we would like and has caused some overcrowding in the past few years which in turn resulted in us implementing the pool passes last year. We will definitely keep an eye on it this year and are open to more visitor passes being given out. Additionally I love the idea of the carts and will see what I can do about that.

Posted On: 4/18/2018

For the two months that I've been at Neo Midtown, it's been great. It's in a great location, the property is managed well, I've had no issues with maintenance or the front office. My floor plan is perfect for me and my girlfriend. The trash valet is awesome as well.
By: Alexander H.   
Source: Excel Read Property Manager's Response

Alexander thank you for the 5 star review! We are so excited that you chose Neo Midtown as your new home. Ensuring that all of our residents have a enjoyable living experience at our community is our goal and from your review it appears that we got it right. Please don't hesitate to contact the office if there is anything else we can do to make your stay here at Neo Midtown a most enjoyable one.

Posted On: 4/15/2018

Am a current resident and so far the amenities are up to date and the Environment is conducive, from the gym to the social area and the very polite leasing managers.
By: Ephraim E.   
Source: Excel Read Property Manager's Response

Ephraim thank you for taking the time to provide your feedback. We are so excited that you are happy with Neo Midtown as a whole. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 4/15/2018

Great staff—so helpful and so kind to us as we were exploring apartment options. The leasing agent went above and beyond to allow us to see the possible space we would have. Beautiful spaces, and very cleanly kept. Excited to live here!
By: Francis V.   
Source: Excel Read Property Manager's Response

Francis thank you so much for the 5 star review! Our staff is dedicated to making sure that your experience while looking for a new home and after your move in is the top notch.. We are thrilled to have you as part of our community. Again, thank you for taking the time to provide your feedback and we look forward towards any additional feedback you may have.

Posted On: 4/15/2018

We love living at Neo Midtown!!! The staff is amazing and they have made the move in so easy. Not to mention our location next to the pool is great as well!
By: Kyle C.   
Source: Excel Read Property Manager's Response

Kyle thank you for the 5 star review, we are so excited to have you at Neo Midtown. If there is anything that you or have questions about please don't hesitate to reach out to us. It is because of your feedback that we are able to continue to ensure that our residents have an enjoyable living experience at our community.

Posted On: 4/14/2018

I love living here! Maintenance is super fast. It's a safe area. And it's quiet! The apartments are really nice as well. I love the bay windows!
By: Kimberley C.   
Source: Excel Read Property Manager's Response

Kimberly thank you for the 5 star review, our maintenance team takes pride in providing great service to all of our residents. Please don't hesitate to contact the office if there is anything else we can do to make your stay here at Neo Midtown a most enjoyable one.

Posted On: 4/13/2018

Great Office Staff and Service Staff everything I needed they took care of! Very clean, and I love the layout of the apartment. My wife and I are very happy, with all the amenities too
By: Paulo S.   
Source: Excel Read Property Manager's Response

Paulo thank you for your positive review, here at Neo Midtown we do have 2 amazing saltwater pools to lounge in and amazingly beautiful newly renovated apartment homes.. We greatly appreciate your compliments regarding the office staff, our pools and our newly renovated apartment homes. We will continue to provide this level of customer satisfaction and hope you will continue to voice your opinions, both positive and constructive.

Posted On: 4/11/2018

Clean grounds, great maintenance crew. Love the valet trash service and package delivery email alert. I also like renting a second reserved parking spot.
By: Yvonne D.   
Source: Excel Read Property Manager's Response

Yvonne we are so pleased that you are satisfied with our community, amenities and our staff. If there is anything we can do to make your stay here at Neo Midtown a more enjoyable one please don't hesitate to let us know.

Posted On: 4/2/2018

We just signed the lease and everything has gone smoothly! The front office people are very responsive! I hope it continues even after we become residents. Can't wait to move in!!
By: Cristina V.   
Source: Excel Read Property Manager's Response

Cristina thank you for making Neo Midtown your new home and also sharing your feedback about your experience at our community. Our staff is extremely dedicated and works hard to keep Neo Midtown to a very high standard your feedback and comments gives us the opportunity to continue to improve and ensure Neo Midtown is the community of choice in the Galleria area.

Posted On: 4/2/2018

I have had nothing but great experiences. Management and staff have been great and respond quickly to needs. The only complaint I have is with the valet trash. I feel if I pay a monthly fee for my trash to picked up then it should be picked up. It has been several time put the trash out only to find what I put out still there. Yes I do put it out between the hours specified and still no no avail it's left. This needs to be addressed and handled with the contracted service quickly.
By: Ashley R.   
Source: Excel Read Property Manager's Response

Ashley thank you for taking the time to provide your feedback regarding our community. We understand that your time is valuable and we truly appreciate your comments. Ensuring all of our residents have an enjoyable living experience at our community is our goal. We apologize that your valet trash has not been picked up on a regular basis and have contacted our provided to ensure that it does not get missed again. Please feel free to give us a call if you have any further issues.

Posted On: 3/30/2018

I have nothing but good things to say about the management team of this apartment complex. They are very responsive, and always greet me with a smile. I am very glad I signed my lease and look forward to a long relationship with this community.
By: Truy T.   
Source: Excel Read Property Manager's Response

Truy thank you for the 5 star review, we truly appreciate you taking the time to provide us with your feedback. We are glad that your experience with us here at Neo Midtown has been a positive one. We strongly believe in a sense of community with our residents and strive to provide a place that ea ch and every resident is proud to call their home. Please do not hesitate to reach out to us if you have any additional feedback or have any questions.

Posted On: 3/27/2018

So far the application process has been really good. We decided to go with Neo Midtown and everyone has been very helpful and nice. We are looking forward to moving in.
By: Andrew B.   
Source: Excel Read Property Manager's Response

Andrew we are so excited that you have decided to make Neo Midtown your new home and shared your feedback about our community. Excellent service is always our goal and I'm pleased your was really good. Please know that our residents' living experience is our top priority and we do our best to create a community they are proud to call home.

Posted On: 3/26/2018

Our move in process/signing the lease/touring was all a breeze. We liked this place instantly! 2 months in and we have no complaints! It's a great location, close to a millions things.
By: Roxanna G.   
Source: Excel Read Property Manager's Response

Roxanna thank you for the 5 star review and taking the time to provide your feedback regarding our community. We understand that your time is valuable and we truly appreciate your comments. Ensuring all of our residents have an enjoyable living experience at our community is our goal.

Posted On: 3/26/2018

Love my time at Neo! Didn't even cross my mind to look at any other complex when it came time to renew our lease! I even got one of my best friends to move here as well!
By: Muhammad K.   
Source: Excel Read Property Manager's Response

Muhammad thank you for the 5 star review! Excellent service is always our goal and i'm pleased that your experience has been a pleasant one. We take great pride in managing our community with a very high level of detail and our residents needs in mind. My team and I are very passionate about our roles at Neo Midtown apartments and strive to make every interaction with our residents a positive and upbeat experience.

Posted On: 3/26/2018

So far so good! I've only lived here a few weeks, but both the leasing office and maintenance teams are very on top of their jobs. I appreciated their help with prompt service and move coordination.
By: Dipanjan B.   
Source: Excel Read Property Manager's Response

Dipanjan thank you for the 5 star review! We are so excited that you are proud to call Neo Midtown your new home. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home.

Posted On: 3/26/2018

The community is beautiful and well maintained. They are always quick with any service requests we've had. I would highly recommend this place to anyone looking to get an apartment in this neighborhood.
By: Supreeth R.   
Source: Excel Read Property Manager's Response

Supreeth thank you for the 5 star review! We truly appreciate the time you have taken to review our community and your experience. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 3/25/2018

Fell in love with the complex when I visited. Elizabeth in the leasing office was very helpful. I especially loved the main pool and the lounge area. Can't wait to move in!
By: Heather P.   
Source: Excel Read Property Manager's Response

Heather thank you for taking the tome to provide feedback about our community. Your comments about Elizabeth and our community are always great to hear. We strive on ensuring that our residents are proud to call Neo Midtown their home.

Posted On: 3/19/2018

The best I love how there is and enmergency team on call 24/7 the location the space is all of the main reason I went to NEO Midtown Thanks.
By: JaQualon B.   
Source: Excel Read Property Manager's Response

JaQualon thank you for the 5 star review! We are thrilled to have you at our community. Your input is valuable and because of your feedback we are able to provide even better customer service coupled with a more enjoyable place for you to call home.

Posted On: 3/8/2018

Haven't moved in yet, but I have had a fabulous experience with my application and pre-move in process thus far and am very excited for my new upcoming apartment!
By: Chloe S.   
Source: Excel Read Property Manager's Response

Chloe thank you for the kind words and the 5 star review, we are so excited that you have decided to make Neo Midtown your new home. Feel free to reach out to us with any questions or concerns you have..

Posted On: 3/5/2018

Great service office, love my new apartment! High quality service and structure. Great price, clean community, welcoming environment. The apartments are great!
By: Suzana S.   
Source: Excel Read Property Manager's Response

Suzana thank you for the 5 star Review and the kind words! We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any feed back or need anything

Posted On: 3/1/2018

Love the gym. My upstairs neighbor makes so much noise so I wish I couldn't hear that. Some unseamly people on the top floor of the garage but nice staff.
By: Kristen H.   
Source: Excel Read Property Manager's Response

Kristen we are so excited that you love the gym and was wondering if you would like to set up an appointment to further discuss your neighbors to see if there is something that we can do for you. I would love to meet with you, you can call or email our office to set an appointment or just stop by our office during regular business hours. I look forward towards hearing from you.

Posted On: 2/28/2018

I love my apartment on the inside, it's the outside that concerns me the most. The outside hallways are just to dirty. I'm embarrassed to invite anyone over.
By: Bridgitti K.   
Source: Excel Read Property Manager's Response

Bridgitti we greatly value our residents' well-being and satisfaction, and welcome feedback that helps us to enhance our residents' living experience and improve the service we provide at Neo Midtown. Thank you for taking time to offer constructive comments, since implementing valet trash at our community in October we have been monitoring the hallways daily to ensure that the trash rules are followed and the hallways are not left unsightly. We will ensure that maintenance keeps a closer eye on your hallway and apologize if we have overlooked your hallway.

Posted On: 2/28/2018

I have been living here for almost two years.. and I ABSOLUTELY love it here!!!! I am down the street from a lot of popular restaurants and stores.
By: Shundella P.   
Source: Excel Read Property Manager's Response

Shundella thank you for the kind words and taking the time to review our community. We truly appreciate our residents feedback and it is because of your feedback that we are able to provide even better customer service coupled with a more enjoyable place for you to call your home here at Neo Midtown.

Posted On: 2/26/2018

The staff is beyond helpful! the complex is quite and clean only down fall is the tight parking garage I just usually park in the street. But I love my apartment
By: Rubi R.   
Source: Excel Read Property Manager's Response

Rubi thank you for the kind words regarding our staff and our Community. Keep an eye on your e-mail regarding parking we have some exciting news regarding it which will be coming to you soon! We promise the changes will make you happy.

Posted On: 2/23/2018

The amenities had improved a lot. It is a nice environment to live in. The staffs are very strict in implementing the rules and policies of this apartment complex.
By: Luisa C.   
Source: Excel Read Property Manager's Response

Luisa thank you for taking the time to review our community, we are happy to hear that you pleased with our amenities. By enforcing the community rules and regulations is how we ensure that the rules and regulations are adhered to so that everyone is treated fairly.

Posted On: 2/21/2018

It's a nice place to live in! I love it :) Everything is new and clean. The staff is super friendly and fast service too. The new management is great!
By: Yara S.   
Source: Excel Read Property Manager's Response

Yara thank you for the 4 star review, we are so excited that you have made Neo Midtown your home. If thee is anything that we can do for your or anything that you need just give us a call.

Posted On: 2/21/2018

It's been really great living at bro midtown! We renewed our lease for the second time because of all the amenities they offer! Our neighbors are great too!
By: Lauren G.   
Source: Excel Read Property Manager's Response

Thank you for the kind words. We strive the provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 2/19/2018

The apartments are in a great location and have a really attentive staff. They are a little small but the upgrades in the kitchen are nice. They also keep the grounds very clean and tidy. There are 2 pools so its nice in the summer.
By: Exzavia H.   
Source: Excel Read Property Manager's Response

Exzavia thank you for taking the time to review our community. We truly appreciate your complements on our community, staff and our amenities.

Posted On: 2/5/2018

I love living at Neo Midtown. The ammendities are great and I love the women in the leasing office! They are always kind and helpful! It's a wonderful place to live!
By: Makenna K.   
Source: Excel Read Property Manager's Response

Makenna thank you for the 5 star review! We greatly value our residents' well-being and satisfaction, and welcome feedback that helps us to enhance our residents' living experience and improve the service we provide at Neo Midtown Apartments.

Posted On: 2/5/2018

I simply enjoy living here!!!! Been here since 2014. Peaceful, elegant, the staff are Great. Work orders responded very quick and professional.
By: Miguel C.   
Source: Excel Read Property Manager's Response

Miguel thank you for taking the time to review our community. It appears that we may be falling short of your overall expectations and would love to meet with you to ensure that we are doing all that we can to ensure that your living experience here at Neo Midtown is the best. Please call or email the office to set an appointment or just stop by our office during regular business hours.

Posted On: 1/31/2018

My experience at Neo Town has been interesting. The apartments have not hosted any community activities in order to meet neighbors that I'm aware of.
By: Donald B.   
Source: Excel Read Property Manager's Response

Donald we are so happy to have you back at our community, keep an eye out on your e-mail we have several fun filled residents evens planned for this year.

Posted On: 1/29/2018

This is a great place to live. The staff in the leasing office are amazing. Maintenance is always quick and repaired correctly. Clean community areas also.
By: Kody Y.   
Source: Excel Read Property Manager's Response

Hi Kody, thank you for taking the time to provide us with such a positive review. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community.

Posted On: 1/23/2018

Great experience i lived here a few years ago, i just signed my lease and I'm happy to be moving back to the new and improved Neo apartments
By: Phillip B.   
Source: Excel Read Property Manager's Response

Phillip thank you for taking the time to provide feedback on your experience. We are happy to have you back at our community. Don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 1/22/2018

Great apartments. Location is perfect and the community is friendly. If you are looking for a place in a great area and for a reasonable price this is your location.
By: Nikolas G.   
Source: Excel Read Property Manager's Response

Nikolas thank you for the kind words. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community.

Posted On: 1/18/2018

Nice apartment wit a lot amenities. Sends to many emails notifications I ignore 95% of them. Less is more work on that I next time I will give you a 5 Star
By: Lovell F.   
Source: Excel Read Property Manager's Response

Lovell thank you for the positive review, we apologize for the numerous e-mails we send out. We do like to ensure that our residents are informed of everything that is going on at our community but could definitely work on combining a few of them. Your input is valuable to us and we are happy to have you here with us at Neo Midtown.

Posted On: 1/15/2018

Love the apartment itself and the quiet complex. It's great not having screaming kids running around. Great notification system for updating residents on what's going on regarding the weather, trash, packages, etc.
By: Dorothy V.   
Source: Excel Read Property Manager's Response

Dorothy thank you for the 5 star review. We greatly appreciate your compliments regarding our e-mail notification system. We will continue to provide this level of customer satisfaction and hope you will continue to voice your opinions.Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 1/9/2018

Website played a big part in moving here. Easy navagation, got me to everything i needed. This place is clean, great staff, great location. Apartments are spacious. So glad I chose to move here.
By: Dontay R.   
Source: Excel Read Property Manager's Response

Dontay we are so excited that you have given us 5 stars. We are thrilled to have you as part of our community, we want to ensure that all of our residents have an enjoyable living experience at our community.

Posted On: 1/6/2018

The property is so beautiful and the staff is helpful and nice. The maintenance crew is great and always responds to maintenance tickets in a timely manner. Great community.
By: Dana K.   
Source: Excel Read Property Manager's Response

Dana thank you for taking the time to review our community. We appreciate any opportunity to improve our service and address any concerns that you may have. We would love to hear how we can better serve you and all of our residents, feel free to stop by the office.

Posted On: 1/6/2018

Everything has been great so far our leasing agent Elizabeth is the best she's been on it since we first step into neo midtown. Keeping in touch with us. Walking us thru everything.
By: Francisco G.   
Source: Excel Read Property Manager's Response

Francisco thank you for the kind words about Elizabeth, we are so happy to have her at our community as well. If there is anything that you need or have questions regarding please feel free to give us a call.

Posted On: 12/31/2017

This apartment is in a great location. Staff members are nice and I never had any problems with anyone or anything in this apartment complex.
By: Zhenxi L.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review. I can assure you that our team is dedicated to the needs of our residents and we strive to provide the very best living experience for all of our residents.

Posted On: 12/24/2017

I have lived at Neo Midtown for for 4 months now, and overall it has been a great experience. PROS: -Noise has never been an issue for me. The complex is pretty quiet, and the walls are thick enough that "neighbor noise" is not an issue. -Maintenance is great. They typically resolve any issue within 24-48 hours. All you have to do is put it in the portal online, and they take care of it. -Front office staff are friendly and helpful. -Communal areas are really nice and always clean. -Security is very present. I am a single 28 year old woman, and I feel very safe living here. -The parking garage opens up to each floor. I live on the 3rd floor, but don't have to carry groceries up 3 flights! Also makes moving easier. -So far I have not had any issues with bugs. -Guest parking has never been an issue for me. -Literally almost any store you could ever want to go to is within a 6 minute drive. Seriously. EVERYTHING. CONS: -No community events. This is a personal preference thing, but I would love the complex to offer occasional community gatherings to help neighbors get to know each other. -Most of the buildings have balconies/windows that directly face the next building. I don't mind much, but may make some people feel a lack of privacy. -Having pets is expensive. $500 deductible (only $250 of which is refundable) PLUS $15/month pet rent PER animal seems a bit much. -People that live at the apartment complex next door park on the street. Turning out of the complex can be really sketchy because there is almost no visibility due to parked cars. I would highly recommend living here!
By: Kimberley C.   
Source: Excel Read Property Manager's Response

Hi Kim, Thank you for the kind words. We are working on getting some fun filled events for 2018 and will keep you updated with events that are to come, We also have been communicating with our neighboring community about the street parking. Unfortunately the City does allow parking on the street a nd there isn't much that we have been able to do about it. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community.Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 12/18/2017

Our whole experience was great! All of our questions were answered, we were given a tour of the place and the whole applying process was stress free!
By: Roxanna G.   
Source: Excel Read Property Manager's Response

Roxanna Thank you for taking the time to post your experience at Neo Midtown. We strive to provide the most enjoyable visit and stay for everyone at our community, it is with your comments that we know we are doing it right.

Posted On: 12/5/2017

Fantastic front office staff. Made experience great. Already loving my new choice of apt. Hope to extend after my lease is up in nine months.
By: Johnny L.   
Source: Excel Read Property Manager's Response

Johnny thank you for taking the time to review our community. We are happy to hear that your experience with our staff has been a good on and that you are excited that you have made Neo Midtown your new home. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 11/30/2017

We love the maintenance crew! Not only are they super friendly, but they are really fast too! It makes a world of a difference. Thanks guys!
By: Jessica H.   
Source: Excel Read Property Manager's Response

Jessica thank you for the kind words regarding our maintenance staff, I have to say that I believe we have the best of the best here at Neo Midtown. We are thrilled to have you as part of our community.

Posted On: 11/27/2017

Very quiet and clean complex. Security was a great addition. The club house as well as the gym are always clean; same with the pool area!!!!
By: Rogelio H.   
Source: Excel Read Property Manager's Response

Rogelio thank you for taking the time to post a review, we strive to provide the most enjoyable stay for all of our residents and provide a community that our residents are proud to call home. We are happy to have you as part of our community.

Posted On: 11/21/2017

Lived here 4 years. Love the location. Paint chips easily & plumbing isn't great. Toilet stops up if you use one sheet... ok not that dramatic but at least once a week, I have a flood in the bathroom. Otherwise, I've really enjoyed living here!
By: Kellie C.   
Source: Excel Read Property Manager's Response

Kellie thank you for taking the time to provide us with your feedback. Your input is valuable and because of your feedback we are able to provide a more enjoyable place for someone to call their home. It seems like there may be a few items in your apartment that need attention. I would love to send over maintenance to check out them out if you wouldn't mind contacting the office so we can get it taken care of for you.

Posted On: 11/20/2017

I just moved to Dallas and looked at a dozen apartments before finding Neo-Midtown. The management staff was very friendly and made me feel at home! It's been a pleasant experience living here at Neo-Midtown - my first home in Dallas!!
By: brko*@*.com   
Source: Excel Read Property Manager's Response

We appreciate the 5 star review and the time that you invested in providing feedback about your experience at Neo Midtown. If there is anything we can do to assist you, please do not hesitate to contact us.

Posted On: 11/20/2017

Love the building and new renovations. Overall have had great experiences but I sometimes feel as if we have been treated unfairly. Most employees are super friendly but have had conflicts with one leasing agent.
By: Makalie W.   
Source: Excel Read Property Manager's Response

Makalie I first want to apologize that you feel that one of the leasing staff members wasn't so friendly. Our management team is dedicated to resolving concerns quickly and efficiently, and we encourage our residents to bring their concerns to our attention. Again, we apologize for any issues you may have experienced. I invite you to please contact the office to further discuss the incident. We are more than happy to set up an appointment so that we may provide you with our focused attention.

Posted On: 11/17/2017

I've only been here for a week but I already love the complex. It's a beautiful space that is set up very well with a lot of great amenities that most complexes don't have or aren't kept clean.
By: koyn*@*.com   
Source: Excel Read Property Manager's Response

We are so happy you love your new home! Thank you so much for being one of our new residents! Keep enjoying our amenities and let us know if you think of anything else you may want to have to further enrich your experience! The Team at Neo Midtown

Posted On: 11/16/2017

Is good experience with the new residents is a little expensive but is the best price in all areas the metropolitan you have everything you need
By: rayi*@*.com   
Source: Excel Read Property Manager's Response

Thank you for taking the time to provide feedback on our community. We are thrilled to have you as part of our community and that you are happy with your decision in making Neo Midtown your new home.

Posted On: 11/16/2017

I've overall been very satisfied with Neo Midtown. The complex is pretty; the apartments are newly renovated; maintenance has always been very quick to respond; valet trash was recently added; the gym and community center are really nice; and I never hear my neighbors. I don't plan on moving away!
By: Allison D.   
Source: Excel Read Property Manager's Response

Allison, thank you and we are so glad you are satisfied with your home! We don't want you to move away! Happy Holidays to you and yours! The Team at Neo Midtown

Posted On: 11/15/2017

I love it here. Maintenance is awesome. I think we can work on the apartments in terms of paint and the way my plumbing is kinda weird but all and all it's quiet and comfortable.
By: Anna W.   
Source: Excel Read Property Manager's Response

Anna thank you for the 5 star review, your rating is extremly important to us. Please don't hesitate to contact the office if you have any feedback or need anything.

Posted On: 11/15/2017

The complex is pretty quiet and I definitely feel safe. You need key access to get into buildings, gates, or community areas. There are friendly security guards. The grounds are clean, despite some neighbors not cleaning up after their pets (plenty of resources to do so), maintenance and others take care of it. The upgrades are nice and my apartment is very roomy. Assigned parking is great! Although large trucks can be difficult to park around. The ladies in the office have been efficient and friendly with every encounter. The pools look great. The few neighbors I have run into have been friendly. The location itself is great with the easy access to highways and the galleria mall. The only reason for 4.5 stars is the mailboxes are pretty old, and few minor cosmetic dings. I feel lucky coming to a new city and finding a gem.
By: Angela D.   
Source: Excel Read Property Manager's Response

Hi Angela, thank you for the kind words. We strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any additional feedback or need anything.

Posted On: 11/15/2017

Two roads diverged in a wood, and I -- I took the one less traveled by, and that has made all the difference. These woods are lovely, dark and deep, But I have promises to keep, And miles to go before I sleep, And miles to go before I sleep.
By: Daniel P.   
Source: Excel Read Property Manager's Response

Well put Daniel and thank you for the 5 star review! If there is anything that you need from please do not hesitate to give us a call.

Posted On: 11/15/2017

Good apartment for the price. The complex is clean and quiet. Nice location, and the staff is always nice. There are some roach problems occassionally.
By: Alexandra O.   
Source: Excel Read Property Manager's Response

Thank you for taking the time to provide us with your feedback. We greatly appreciate your comments regarding our community and staff. With the weather changing we do occasionally see some critters around, if you have a need for pest control please let us know and we can add you to our list in the office and have our pest control company spray for you.

Posted On: 11/14/2017

It's ok, i haven't had any major major issues. The community could use so updates. I think all apts should have hard wood floors. So yeah it's ok
By: Samyon H.   
Source: Excel Read Property Manager's Response

Hi Saymon! We are glad you haven't had any major issues! We always welcome suggestions so please let us know what you would like to see improved so we can try to make it happen for you! We agree with you about the hardwood floors! Unfortunately with those floors sound travels a bit too much to your downstairs neighbors so we are rather restricted to the first floor. Let us know if you would like to transfer to one of the downstairs units. Have a great day Saymon! The Team at Neo Midtown

Posted On: 11/13/2017

So far so good. I think the towing situation could be better but for the most part I love it here. It is a really quiet community which I like and the staff is nice.
By: Brandie T.   
Source: Excel Read Property Manager's Response

Hi Brandie! We are so glad you love it here for the most part! Please stop by or call and let us know what issues you are experiencing with our towing service. Have a wonderful day Brandie! The Team at Neo Midtown

Posted On: 11/13/2017

My fiancé and I came in on a Sunday and was showed everything that the complex had to offer - multiple times. They answered every questions that we had in person and on the phone. We are SO excited to be moving to Neomidtown next month!
By: Rachel W.   
Source: Excel Read Property Manager's Response

Rachel it is always great to hear that our staff and community meet your expectations. We are looking forward towards your move in. If there is anything that you need from us just let us know.

Posted On: 11/13/2017

Great place to live! I have no complaints as the management is awesome! All Request have been handled in a timely manner. Kristina in the office is awesome and a great at what she does!
By: Ashley R.   
Source: Excel