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Reviews for Neo Midtown Apartments

Posted On: 7/9/2020

So far i’ve had a great experience at Neo Midtown. The complex is really nice and I couldn’t be happier with my apartment. I’m so glad it was easy to lease during COVID as well, I felt safe and comfortable through the whole process! :)
By: Sarah A.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 7/9/2020

We have only been her for about a week and love it so far! The location is the best part, everything is within a 5-10 minute driving range, very central.
By: Meylin S.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 7/1/2020

I absolutely loved living here. The location and amenities are great. I lived in the mid rise and felt very safe there. Staff and maintenance were always super nice and handled issues in a timely manner. Definitely recommend!
By: Christina Castillo   
Source: GOOGLE PLACES Read Property Manager's Response

Posted On: 7/1/2020

Our first year and a half here was nice, friendly residents, people who picked up their dog's poop, security guards on patrol... Then things started going downhill. They started letting anyone with a pulse move in, and it showed. The apartment down the hall from us literally had a prostitute and a drug dealer move in. That same apartment has since held a few other undesirable tenants, all of whom move out after a couple of months. The security guards were removed and not replaced. While we love our actual apartment - best kitchen I've ever seen in an apartment - the actual complex now leaves a lot to be desired. The front office is mostly useless, except for one girl who seems to actually get things done. The manager? Ha. If a package is delivered to the office because it's too big to fit in the Hub, or the driver can't gain entry to the Hub, the office never lets you know. If you are planning to move out, they'll try to stall you so they can claim it wasn't a 60-day notice. After 3 years, it's sad to see a once nice complex being dragged down to the same level as the one next door.
By: Dorothy V.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 6/30/2020

My experience has been okay. I’m happy my lease is coming to an end. The apartments are affordable but still need major upgrades. The location is best perk of living at Neo.
By: Donald B.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 6/24/2020

By: Jeevana Jyothi Yerramchetty   
Source: SURVEY Read Property Manager's Response

Posted On: 6/24/2020

Friendly leasing agent and beautiful property
By: Briana   
Source: SURVEY Read Property Manager's Response

Posted On: 6/24/2020

Only one complaint, I have been asking for my Shower Door to be replaced for over a year and they keep repairing it. It has broken at least 8 Times. IT NEEDS TO BE REPLACED
By: Jennifer   
Source: SURVEY Read Property Manager's Response

Posted On: 6/21/2020

Pretty good place, I have lived in the residence for some time, and so far everything is going very well, I think it is a good place to live for a long time, I enjoy its different areas within the condominium.
By: Andres A.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 6/21/2020

Pretty good place, I have lived in the residence for some time, and so far everything is going very well, I think it is a good place to live for a long time, I enjoy its different areas within the condominium.
By: Andres A.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 6/19/2020

Leading agent was great
By: Alpha   
Source: SURVEY Read Property Manager's Response

Posted On: 6/19/2020

Leading agent was great
By: Alpha   
Source: SURVEY Read Property Manager's Response

Posted On: 6/8/2020

By: Christopher Maxwell   
Source: SURVEY Read Property Manager's Response

Posted On: 6/8/2020

By: Jeevana Jyothi Yerramchetty   
Source: SURVEY Read Property Manager's Response

Posted On: 6/7/2020

I love the Neo Midtown. They are everything I seen on the internet. When I arrived it was much more than I excepected and instantly fell in love with the property. I love it here.
By: Keaira H.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 6/1/2020

Please don't come here if you want peace of mind. And there are rodents in parking spot chewing your car wires
By: Srujana Panchakarla   
Source: GOOGLE PLACES Read Property Manager's Response

Posted On: 5/28/2020

I've been a part of this community since April of last year. My experiences after moving in have always been pleasant. Any time I needed something, the leasing office promptly assisted me. The maintenance staff is amazing. I cant say enough about how much I appreciate them for being capable, timely, professional, courteous, and friendly. The grounds are always kept up including the pool even during the colder periods. Lastly, I appreciate the action taken by management during COVID.
By: Brandee F.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 5/27/2020

Absolutely love the community, its my third year here and I'm renewing the lease for another term. The maintainance is great and never have had much issues with anything.
By: Supreeth R.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 5/26/2020

You can hear loud sounds from apartments nearby at midnight. Parking is not great as the slots are narrow. maintenance cab be slow to respond at times
By: Sastry C.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 5/26/2020

It's been cool leaving here. I find some peace especially when I'm in my home watching tv after a long day out there one of the best places I have ever lived
By: Franklin O.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 5/26/2020

Y’all are very quick to respond to maintenance requests and emails. I have not had any issues receiving packages even when they are too big to fit in the hub.
By: Milton P.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 5/26/2020

We have got a loud neighbor downstairs who wants to play music and TV at insane volume at midnights, have reported so many times, but things do not seem to change
By: Padma Sri Priya B.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 5/26/2020

I really love this community. It has great amenities, staff, location is great, and most of the time parking isn't an issue. The only thing I find sometimes irritating is that the dog park just about every time I go there has large dog feces.
By: Rachel M.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 5/26/2020

By: Kristopher Mcentyre   
Source: GOOGLE PLACES Read Property Manager's Response

Posted On: 5/21/2020

By: anthony cass   
Source: GOOGLE PLACES Read Property Manager's Response

Posted On: 5/17/2020

I lived at Neo for 2 years and enjoyed all of it! Very friendly office and maintenance staff who were always professional and welcoming. Great floor plans, covered parking and amenities!
By: Taylor Baranowski   
Source: GOOGLE PLACES Read Property Manager's Response

Posted On: 5/14/2020

By: Daisy Acosta   
Source: GOOGLE PLACES Read Property Manager's Response

Posted On: 5/13/2020

Impressed from the moment I walked in the door. This is hands down the best apartment complex I have lived at in my 27 years. Would absolutely recommend.
By: Javier M.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 5/13/2020

My husband and I have lived here almost 2 years and we haven’t really had any complaints. We definitely look forward to continuing to call this place home!
By: Cameron B.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 5/8/2020

Everyone I spoke to was friendly
By: Tonya   
Source: SURVEY Read Property Manager's Response

Posted On: 5/8/2020

I really enjoy living at Neo Midtown. I think the size of my apartment is great for what i pay, the amenities are great, maintenance is quick and reliable. Management has also done a great job in response to covid 19.
By: Zoe Q.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 5/8/2020

Clean , nice love the place and hope to stay and renew if all things same as start . All staff nice and friendly Mantaianace Fast response and fix
By: pennapa s.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 5/6/2020

Hi, I have been n the community for 12 years. I enjoy the staff communication with the residents they make sure you get the message. Thx.
By: Debra K.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 5/6/2020

Responsive still with the office closed. Would be good to know more about what is essential in these times for maintenance events. Very responsive fire/smoke alarms. Everyone is so nice and helpful. I am renewing my lease and couldn't get the same rent for the same lease time which in the covid times right now is a bit saddening with a salary cut.
By: Chloe T.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 5/1/2020

So far great! Applying process was so easy even with all this going on. The leasing office is very friendly, nice, and quick to respond. I am looking forward to the rest of my time here! (:
By: Nancy S.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 5/1/2020

We love it here it’s a great community, friendly neighbors and located in a easily accessible area. Great things to do in the area and tons of eating options!!! We are coming up on our 2 year anniversary in a couple of months! ??
By: Deante S.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 5/1/2020

This place is amazing. Neo Midtown is the place to be if you want to be close to everything while living in a calm, well-maintained and cozy environment with great amenities - and the best staff EVER!!! Everyone - office and maintenance (even the on-call staff) - is so caring and all about making sure your living experience is the best it can possibly be.
By: Ayleem R.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 4/30/2020

Just moved in during the quarantine stuff which made leasing an apt a little more difficult, but the team at Neo did a great job making it as easy as possible!
By: Anthony C.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 4/23/2020

Received keys at door but no notification.
By: Katherine Sanz   
Source: SURVEY Read Property Manager's Response

Posted On: 4/16/2020

Awesome service got the A/C working again.
By: Christopher Maxwell   
Source: SURVEY Read Property Manager's Response

Posted On: 4/16/2020

tolerable. just giving 5 stars to keep the staff out of trouble. tolerable. just giving 5 stars to keep the staff out of trouble. tolerable. just giving 5 stars to keep the staff out of trouble. tolerable. just giving 5 stars to keep the staff out of trouble.
By: Jack D.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 4/15/2020

Unprofessional
By: Freedom Igene   
Source: SURVEY Read Property Manager's Response

Posted On: 4/15/2020

I have problems with the apartment since September that I moved in, until this past month they kind finally fixed, but my water bill is still pretty high, higher than in a house of 8 people. Amy has been working with me on that and fixed for me. Right now with this problem COVID 19, I am trying to pay my other part of the rent. I really apologize for been late this month . I hope I can still count with your help on this.
By: Ana R.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 4/15/2020

Very attentive staff and the property is always clean and a joy to arrive to. This is my second year living here and I couldn’t be more happy with the overall experience for the last two years here
By: Sebastian S.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 4/15/2020

The living experience has been great. However, they charge a lot for simple items like extra key fob etc. The guys at the office are awesome though.
By: Risheel G.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 4/9/2020

Access fobs did not work for the gate or garage; we were given a new one, but they still don't work for the garage. Found a mostly-smoked joint on top of the freezer and a 2 liter of mountain dew frozen solid inside. A lot of the drawers/cabinets have water damage or look like the bottoms are about to fall out, and one had sticky brown stuff and a dead bug inside. I don't know who "my agent" is for the below questions, but Eddy helped me remotely for most of my move-in process & fixed everything that had been miscommunicated/not communicated to me throughout the whole process. She's great! Not sure where the breakdown was with the rest of it, but I was given the wrong unit number, wrong move-in charges, wrong landlord info for renter's insurance, I was never sent payment instructions even after asking multiple times, I had to send photos of my ID at least 3 separate times, and it was very difficult to get an email response before Eddy stepped in.
By: Alyssa   
Source: SURVEY Read Property Manager's Response

Posted On: 4/8/2020

Very quick repair and good service
By: Christian Riley   
Source: SURVEY Read Property Manager's Response

Posted On: 4/7/2020

Amazing staff and very easy move in process, very happy with how everything turned out (:
By: Nancy   
Source: SURVEY Read Property Manager's Response

Posted On: 4/4/2020

Your leasing staff isn’t helpful and very rude!
By: Erin Jackson   
Source: SURVEY Read Property Manager's Response

Posted On: 4/2/2020

Neo midtown has super accessible people and have always answered my questions! Definitely during the times of quarantine they are also keeping us informed!
By: Rachel T.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 4/2/2020

Such a kind community to spend time in... Awesome experience, kind leasing staff, excellent communication from the team keeping us updated about everything.. Thank you for being there :)
By: Rohit K.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 4/2/2020

Fantastic and Secured community right in the prime location. So far loved the community and maintenance. Fabulous leasing staff. Loved Neo Midtown!
By: Sirivardhan G.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 4/2/2020

I have live here for two years and I have a great experience. All my maintenance request have been resolved in time and I haven’t have any complaints about anything.
By: Paula R.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 4/2/2020

Extremely lucky to be here :) Regular communication from the leasing office , extensive care in keeping it safe for us, self help tips and to-dos, valet trash still working and staff available in the office. Thank you !!
By: Gandhali B.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 3/31/2020

It's been a good experience so far. My only complaint would be limited parking space and the speed at which maintenance requests are addressed.
By: Lexis G.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 3/31/2020

I love the community and staff here. The staff is amazing, so helpful. Apartment location is also very nice so many things near like mall, restaurants and grocery stores. Here I feel so safe and comfortable.
By: Megha J.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 3/31/2020

The staff is very friendly, accommodating and as helpful as they can be. The apartment is updated, nice and spacious (closet/bathroom/cabinetry ,etc.). We've had little to no issues since moving in 6 months ago. I would recommend this place. Pretty shocked by the poor reviews from others. I've lived in countless apartments for the past 8 years and these have by far been one of the best, especially in terms of leasing and maintenance staff.
By: Lexis Jailene Garcia   
Source: FACEBOOK Read Property Manager's Response

Posted On: 3/30/2020

There is still leakage from the kitchen sink
By: Abhijt Patil   
Source: SURVEY Read Property Manager's Response

Posted On: 3/23/2020

They seem to have done a good job. It's just unclear if they actually ripped out the bad drywall/ ceiling or if they just painted over everything and called it a day. It looks okay, but just makes me a little uneasy if it'll mold later on or something.
By: Rachel Reynolds   
Source: SURVEY Read Property Manager's Response

Posted On: 3/19/2020

The front office staff are really sweet. Made moving in simple and easy. The maintenance team is awesome. They really go above and beyond for the residents.
By: Leah T.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 3/17/2020

Called to get some information on a 2 bedroom and it seemed as my call was bothersome. I can’t recall the name of who I spoke with but it was a male. I was recommended by a friend,so I was pretty exited about living there, but after that disturbing call, I will be taking my business elsewhere.
By: Alex Gonzalez   
Source: GOOGLE PLACES Read Property Manager's Response

Posted On: 3/16/2020

I visited the property because I was interested in renting and I came across a very unprofessional male leasing agent that did not show me any floor plans nor did he want to show me an actual apartment home. Very disappointed in the lack of professionalism, specially since I work in the industry! Seems as there is a bit of discrimination going on.
By: Monica Castillo   
Source: GOOGLE PLACES Read Property Manager's Response

Posted On: 3/12/2020

My experience here has been okay. There are a few things that could be improved but for the most part I have enjoyed my stay here. The apartments are centrally located but there are a lot of reports of crime.
By: Donald B.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 3/10/2020

Problem fixed
By: Parker Powell   
Source: SURVEY Read Property Manager's Response

Posted On: 3/9/2020

it’s been over a month and it’s not fixed
By: Lily Neary   
Source: SURVEY Read Property Manager's Response

Posted On: 3/5/2020

Very happy
By: Amirali Virani   
Source: SURVEY Read Property Manager's Response

Posted On: 3/4/2020

It went great
By: Parker Powell   
Source: SURVEY Read Property Manager's Response

Posted On: 3/2/2020

The application was easy and quick. Approval was quick and seamless. The only thing I would mention is 1. First payment in money order, wish this was listed on the "New Move-In Items" sheet. 2. Key fob that took a couple of tries to get it to work. Outside of these two items, this has been one of the better moving in experiences that I've had.
By: Jason Chi Hsin   
Source: SURVEY Read Property Manager's Response

Posted On: 3/2/2020

My sink is unclogged and it was taken care of with urgency which I really appreciate. The only thing is, when I looked under my sink a few days later I found my items under there to be laying in a puddle soaking wet and ruined. I guess when my sink was unclogged there was no bucket put in place to catch any water that came out of the pipes.
By: Alexa Glasser   
Source: SURVEY Read Property Manager's Response

Posted On: 3/2/2020

The application was easy and quick. Approval was quick and seamless. The only thing I would mention is 1. First payment in money order, wish this was listed on the "New Move-In Items" sheet. 2. Key fob that took a couple of tries to get it to work. Outside of these two items, this has been one of the better moving in experiences that I've had.
By: Jason Lo   
Source: GOOGLE PLACES Read Property Manager's Response

Posted On: 2/29/2020

Love the layout and vibe of Neo! It’s so close to great restaurants and fun things. Plus we got an accent wall and it turned out so great! Such a good place for the price.
By: Parker P.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 2/25/2020

There were lots of problems with the apartment during the walk through: fridge not cleaned, rusty areas, light bulbs out, safety latches missing, screen doors not closing, to name a few. I didn’t feel that the apartment was prepared for me to move into it.
By: Parker   
Source: SURVEY Read Property Manager's Response

Posted On: 2/20/2020

Finally got the new dryer
By: Dorothy Vannoy   
Source: SURVEY Read Property Manager's Response

Posted On: 2/19/2020

Very quick response time
By: Sam Best   
Source: SURVEY Read Property Manager's Response

Posted On: 2/16/2020

NEO Midtown management and staff have been amazing to deal with! From Amy, Eddy and the new gentleman that just started (He was on top of it so I had no idea) I was treated with professionalism.
By: Holly L.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 2/13/2020

By: ModelMisha B   
Source: GOOGLE PLACES Read Property Manager's Response

Posted On: 2/13/2020

I love it here!!! Great customer service and I like how everything is clean on the outside of the apartments. Fast response when it comes to needing something done or fix in your apartment.
By: Tremisha B.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 2/11/2020

They came and perform the work the next day
By: Andrea Canavan   
Source: SURVEY Read Property Manager's Response

Posted On: 2/11/2020

Y’all stripped the lining of the oven but have not replaced it in nearly a week.
By: Milton Pena   
Source: SURVEY Read Property Manager's Response

Posted On: 2/11/2020

Neo Midtown Apartments My move in experience was one of the best by far. I came in not sure what direction I wanted to go in but with the help of Brayhane, I was able to narrow it now.She was patient, friendly, professional and gave me options. So far Neo Midtown has been great! #apartments #dallas #Luxury #amenities
By: Tawanna Oden   
Source: GOOGLE PLACES Read Property Manager's Response

Posted On: 2/10/2020

The job was done quickly.
By: Beverly Greer   
Source: SURVEY Read Property Manager's Response

Posted On: 2/10/2020

The job was done quickly.
By: Beverly Greer   
Source: GOOGLE PLACES Read Property Manager's Response

Posted On: 2/5/2020

Fast fix
By: Christian Riley   
Source: SURVEY Read Property Manager's Response

Posted On: 2/4/2020

I don’t think the request was addressed. I didn’t see any pest control done. I saw the request being closed when I was home. I don’t know if it’s been addressed at all.
By: Shwetha Chandrashekar   
Source: SURVEY Read Property Manager's Response

Posted On: 2/3/2020

No one came to fix the problem you are asking me to rate..
By: Beverly Greer   
Source: SURVEY Read Property Manager's Response

Posted On: 2/3/2020

Everything was fixed and looked good!
By: Connor Love   
Source: SURVEY Read Property Manager's Response

Posted On: 2/3/2020

Still isn't fixed.
By: Dorothy Vannoy   
Source: SURVEY Read Property Manager's Response

Posted On: 2/3/2020

good
By: Shivam Gulati   
Source: SURVEY Read Property Manager's Response

Posted On: 2/3/2020

Still isn't fixed.
By: DeeDee Vannoy   
Source: GOOGLE PLACES Read Property Manager's Response

Posted On: 1/31/2020

I love everything about Neo Midtown! The staff is always helpful, the maintenance guys are great, and I love my apartment. I think it’s a great price for the size and location. I’ve lived here for a year and a half and i couldn’t be happier.
By: Zoe Q.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 1/31/2020

Living at Neo Midtown is amazing. The staff is friendly and maintenance goes above and beyond! The team is a phone call away for any questions and make sure you feel like home.
By: Ayleem R.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 1/29/2020

By: Lea Herrera   
Source: GOOGLE PLACES Read Property Manager's Response

Posted On: 1/29/2020

I love living here, the apartment complex is amazing, it's always clean and the leasing agents are always helpful and nice. I love that I can go downstairs and get a cup off coffee!!
By: lea h.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 1/29/2020

First month here was pretty solid. Management is quick to help with my issues and the service request get fixed pretty quick. Only complaint is that the water pressure is a little low in my shower but that’s it as of now.
By: Milton P.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 1/28/2020

It was good
By: Bobby Thomas   
Source: SURVEY Read Property Manager's Response

Posted On: 1/28/2020

It was good
By: Darrell Thomas   
Source: GOOGLE PLACES Read Property Manager's Response

Posted On: 1/27/2020

Everything is good except car parking & taking more time for service requests. I have raised service request on Friday morning and till now no one came to fix the issue ( 3 days over ).
By: Harikrishna Y.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 1/23/2020

Thanks Guys!
By: Jerome Miron   
Source: SURVEY Read Property Manager's Response

Posted On: 1/21/2020

While we still love living at Neo Midtown, it seems the quality of tenants has decreased in the past year or so. Especially in our immediate area near our apartment. We've had hookers and drug dealers (who have since been evicted), which makes us wonder about the vetting process by the front office. The apartment itself is great, I LOVE the kitchen with the immense amount of counter and cabinet space. Same with the bathroom and the walk-in closet that could be a spare room. The grounds are well maintained, although I feel sorry for the groundskeepers who have to pick up all the dog poop that the low-class owners are too lazy to pick up. ESPECIALLY in the dog park, where there are poop bags. Maintenance is good and quick, usually within an hour of so of putting in a work order. Security is lax, we see non-tenant vehicles in the parking lot all the time, and there's been a van in Lot B that has not moved in well over a year. But whatever. We'll stick it out here for another year or so til we move to a much more liberal state.
By: Dorothy V.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 1/20/2020

I called on Sunday morning at 8:30 am and then called again once the office opened and they told me someone would come in the day. My smoke alarm was beeping non stop every 45-60 seconds. Then at 4:30 pm no one had come so I called again and they didn’t classify it as emergency request so it had to be reclassified. Then it was called in. At 10 pm no one had contacted me and no one had come. I wasn’t able to sleep at my apartment because of it.
By: Chloe Tedder   
Source: SURVEY Read Property Manager's Response

Posted On: 1/16/2020

By: Aamani Chennu   
Source: GOOGLE PLACES Read Property Manager's Response

Posted On: 1/16/2020

Pretty good community with good car parking access.. love the way parking is very close to the apartment.. love the access to packages 24 hr..
By: Aamani C.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 1/16/2020

It’s a nice quiet area. The best part is the locker hub that is an amazing thing for mail. The gym is nice and the people working in the office are nice people.
By: Darchi A.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 1/16/2020

Even though there were few glitches at the beginning of my move-in, which was resolved by the team and ever since then It’s been a peaceful stay throughout.
By: Anushree G.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 1/13/2020

Love the area and the community. The people hired to clean and fix the apartments before move in don’t do a good job. There is paint on the windows, bad paint job, drawers have been painted shut, shower leaks and there is rust in the shower. Should be better taken care of.
By: Maleeha A.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 1/10/2020

Great
By: Nicholas Sept   
Source: SURVEY Read Property Manager's Response

Posted On: 1/10/2020

Prompt and effective
By: Alexandra Wood   
Source: SURVEY Read Property Manager's Response

Posted On: 1/7/2020

EFFICIENT & SUCCESSFUL!!!!
By: Naomi Sokol O'Sullivan   
Source: SURVEY Read Property Manager's Response

Posted On: 1/7/2020

Great and quick service, as always!
By: James Mundia   
Source: SURVEY Read Property Manager's Response

Posted On: 1/7/2020

My move in day was easy and the employees are very kind. Just minor issues with the cabinets from the previous tenant, but nothing too bad so far.
By: mini*@*.com   
Source: MODERN MSG Read Property Manager's Response

Posted On: 1/6/2020

Maintenance is always so helpful and friendly
By: Marisa Gile   
Source: SURVEY Read Property Manager's Response

Posted On: 1/2/2020

Staff was friendly, easy walk through and move in.
By: Kevin   
Source: SURVEY Read Property Manager's Response

Posted On: 1/2/2020

The move in process was quick and easy. Everyone in the front office is very nice and helpful. The quality of the facility is top notch! Very clean and welcoming.
By: Nicholas S.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 12/30/2019

Immediate & Successful!!! Many thanks!!!
By: Naomi Sokol O'Sullivan   
Source: SURVEY Read Property Manager's Response

Posted On: 12/27/2019

They fixed the shower perfectly. But no one told us that we weren’t supposed to shower/how long to wait to get it wet even though you could tell it was wet. A notice before hand would be nice
By: Rachel Tedder   
Source: SURVEY Read Property Manager's Response

Posted On: 12/25/2019

great work
By: Shivam Gulati   
Source: SURVEY Read Property Manager's Response

Posted On: 12/25/2019

My door completely shattered on my shower while I was at work, and I called the next morning on a Tuesday before thanksgiving. Maintenance didn’t pick up the order for almost 2 weeks from then due to the 2 days off for holiday they said. Some of the front desk staff were nice about it but one girl made me feel bad for checking in on it a week after I put in the order without hearing back. Everyone else was nice and did their best I think to give me information when I did call. I only asked once a week for an update due to the estimated delivery changing. They would tell me it would be in a week and then that same day another person called me to say it was in but it didn’t fit. I just wish I had more accurate updates to what was going on so I could better plan.
By: Cortney Norwood   
Source: SURVEY Read Property Manager's Response

Posted On: 12/23/2019

Ken did a great job fixing the faucet. That one fix had a bigger impact than I expected
By: Mary Magouirk   
Source: SURVEY Read Property Manager's Response

Posted On: 12/20/2019

very poor
By: Daniel Aikhomun   
Source: SURVEY Read Property Manager's Response

Posted On: 12/20/2019

You guys did a great job, thank for your coming quickly to fix the issue!
By: Mohammed Syed   
Source: SURVEY Read Property Manager's Response

Posted On: 12/20/2019

Fixed in timely manner, good communication overall.
By: Melissa Parham   
Source: SURVEY Read Property Manager's Response

Posted On: 12/18/2019

Fast service
By: Gregory Grandberry   
Source: SURVEY Read Property Manager's Response

Posted On: 12/17/2019

By: Conner Ayers   
Source: GOOGLE PLACES Read Property Manager's Response

Posted On: 12/16/2019

Good
By: Megha Jaiswal   
Source: SURVEY Read Property Manager's Response

Posted On: 12/16/2019

The parking is not great at all, my car has been hit twice while it was parked in the apartment parking lot :( Moved to a new parking lot and my car now lies in dust
By: Sastry C.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 12/16/2019

Our electricity bills have been crazy since we moved to this apartment, seems like there is some sort of insulation problem and also neighbors can be loud, so watch out
By: Padma Sri Priya B.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 12/14/2019

My move in experience was one of the best by far. I came in not sure what direction I wanted to go in but with the help of Brayhane, I was able to narrow it now.She was patient, friendly, professional and gave me options. So far Neo Midtown has been great!
By: LaMarquis Letchaw   
Source: GOOGLE PLACES Read Property Manager's Response

Posted On: 12/13/2019

Satisfactory!
By: Amirali Virani   
Source: SURVEY Read Property Manager's Response

Posted On: 12/12/2019

The work is as completed as requested within 24 hours
By: Andrea Canavan   
Source: SURVEY Read Property Manager's Response

Posted On: 12/11/2019

Wonderful place to live!
By: Hellen Revelle   
Source: SURVEY Read Property Manager's Response

Posted On: 12/10/2019

Nice and fast response
By: Derek Akhabue   
Source: SURVEY Read Property Manager's Response

Posted On: 12/10/2019

Excellent!!!
By: Naomi Sokol O'Sullivan   
Source: SURVEY Read Property Manager's Response

Posted On: 12/10/2019

Eddy has been nothing but wonderful through the whole beginning middle and end to our move in date! Absolutely painless process and we’re extremely excited to call Neo home! ??
By: Rachel McCormick   
Source: GOOGLE PLACES Read Property Manager's Response

Posted On: 12/10/2019

Excellent!!!
By: Naomi Sokol O'Sullivan   
Source: GOOGLE PLACES Read Property Manager's Response

Posted On: 12/4/2019

I wasn't at home when the service happened. However, my sink is no longer leaking.
By: Beverly Greer   
Source: SURVEY Read Property Manager's Response

Posted On: 12/4/2019

I wasn't at home when the service happened. However, my sink is no longer leaking.
By: Beverly Greer   
Source: SURVEY Read Property Manager's Response

Posted On: 12/2/2019

easy and done...excellent
By: Valiere Pilate   
Source: SURVEY Read Property Manager's Response

Posted On: 12/2/2019

easy and done...excellent
By: Valiere Pilate   
Source: SURVEY Read Property Manager's Response

Posted On: 12/2/2019

They done a great job
By: Kenneth Mitchell   
Source: SURVEY Read Property Manager's Response

Posted On: 12/2/2019

They done a great job
By: Kenneth Mitchell   
Source: SURVEY Read Property Manager's Response

Posted On: 11/30/2019

The community is great and the entire complex is nice and quiet. Great place to love. Looking forward to doing different activities and using the beautiful patio room.
By: Remington W.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 11/30/2019

Eddy has been nothing but wonderful through the whole beginning middle and end to our move in date! Absolutely painless process and we’re extremely excited to call Neo home! ??
By: Rachel M.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 11/24/2019

I gave 5 stars for Good maintenance and well experienced staff, affordable prices and living here feels me safe and secure and i lije the business centre very much
By: Tejasri I.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 11/24/2019

It is wonderful living here I feel more at home than anywhere else. The maintenance system is up to point with fast response. Parking good..
By: Franklin O.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 11/18/2019

Great experience
By: Sade   
Source: SURVEY Read Property Manager's Response

Posted On: 11/18/2019

By: Natasha Kirby   
Source: SURVEY Read Property Manager's Response

Posted On: 11/18/2019

Great experience
By: Sade Adoh   
Source: GOOGLE PLACES Read Property Manager's Response

Posted On: 11/17/2019

Great apartment complex staff is very nice and maintenance is awesome they take care of problems as soon as work orders I put in they get the job done. The security system on the gates is a little bit lacking as they seem to stay broken quite often. Overall I’m enjoying my apartment and you should check into Neo Midtown Apartments it’s a great place to live
By: Donna M.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 11/15/2019

They came real fast and worked the problem in a good way.
By: Daniel Jimenez   
Source: SURVEY Read Property Manager's Response

Posted On: 11/15/2019

They came real fast and worked the problem in a good way.
By: Daniel Jimenez   
Source: GOOGLE PLACES Read Property Manager's Response

Posted On: 11/15/2019

So far my experience living at Neo Midtown has been pretty good. The staff members are very friendly and helpful in whatever help you need. I had few maintenance requests and they were also handled pretty much right away. Overall 4 stars.
By: Ratnesh P.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 11/14/2019

Great
By: Samuel Bray   
Source: SURVEY Read Property Manager's Response

Posted On: 11/14/2019

I love the fact that its quite and peaceful. My apartment is full of all new appliances. I love the office staff as they have been very helpful. I should have moved here a long time ago.
By: Thomas P.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 11/14/2019

Neo Midtown Apartments have been a great place to live. I love the area, I live very close to a few of my favorite restaurants like Pluckers Wing Bar, Gloria’s and Meso Maya. Also, downtown Dallas is not far from here my job is also a 10 minute drive. I also enjoy the amenities like the gym, the amazon hub and the pools in the summer. This has been an amazing place to live and I recommend it to all my friends!
By: Zory F.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 11/7/2019

The solution was more of quick fix rather than really fixing the problem (a permanent solution)
By: Gonzalo Sanchez   
Source: SURVEY Read Property Manager's Response

Posted On: 11/5/2019

They didn’t fix the shower
By: Ashanti Anderson   
Source: SURVEY Read Property Manager's Response

Posted On: 10/29/2019

Absolutely terrible customer service

Called them prior to driving out to look at a floor plan. The woman on the phone says as long as I’m able to make before 430 she would be able to show me. I drop what I’m doing and rush there to make it a few minutes before 430. I walk in with the woman very rudely acting like I just ruined her day even though she told me to come. I tell her the two floors plans I’m interested in looking at as I did on the phone. She says she won’t have time to show the amenities but will show the apartments. Then we go my 2nd choice apartment first and as were walking out she says she won’t have time to show the other one???! Mind you I’ve been here for maybe 4 minutes at this point. It’s 432 and they close at 5. I cannot believe this woman told me to drive all the way out here to tell me to come back another day to view the rest. Are you kidding me?!! The assistant manager had nothing else to input. Just that they could schedule me another day. Absolutely not. If this is how your office is run, how the hell would you expect anyone to want to live here?! I was already less than impressed with the quick 2 minute showing of one of the apartments. Looks very dated and not kept up with- shower looked gross. But the two women in the office just sealed the deal and I will never be back. Good riddance and good luck to anyone looking to live here!
   
Source: APARTMENTS Read Property Manager's Response

Posted On: 10/29/2019

I have lived here since 2016 and am pleased with the apartment complex. It is located close to the Dallas North Tollway and 635. There are lots of shopping and amenities around! The staff is friendly and the maintenance crew is prompt and professional!
By: Stephanie J.   
Source: MODERN MSG Read Property Manager's Response

Posted On: 10/27/2019

Called them prior to driving out to look at a floor plan. The woman on the phone says as long as I'm able to make before 430 she would be able to show me. I drop what I'm doing and rush there to make it a few minutes before 430. I walk in with the woman very rudely acting like I just ruined her day even though she told me to come. I tell her the two floors plans I'm interested in looking at as I did on the phone. She says she won't have time to show the amenities but will show the apartments. Then we go my 2nd choice apartment first and as were walking out she says she won't have time to show the other one???! Mind you I've been here for maybe 4 minutes at this point. It's 432 and they close at 5. I cannot believe this woman told me to drive all the way out here to tell me to come back another day to view the rest. Are you kidding me?!! The assistant manager had nothing else to input. Just that they could schedule me another day. Absolutely not. If this is how your office is run, how the hell would you expect anyone to want to live here?! I was already less than impressed with the quick 2 minute showing of one of the apartments. Looks very dated and not kept up with- shower looked gross. But the two women in the office just sealed the deal and I will never be back. Good riddance and good luck to anyone trying to live here.
By: Anonymous   
Source: APARTMENT RATINGS Read Property Manager's Response

Posted On: 10/26/2019

By: Jovie Ramos   
Source: GOOGLE PLACES Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 10/25/2019

Wonderful :) but my apartments seem to have a lot of issues which are yet not resolved. The leasing staff is helpful but in vain as the resolution is not found. Been following up one one request for a month now :(
By: Rohit K.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 10/24/2019

The community is great. The staff is so, so helpful and sweet and the maintenance team is amazing! If you ever need anything, everyone does their very best to accommodate and make your living experience here be top notch.
By: Ayleem R.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 10/24/2019

Amy in the leasing office has been amazing. She’s made my whole move in process seamless. She is attentive, informative and acts with a sense of urgency. I highly recommend making an appointment with her if you are interested in leasing at Neo.
By: Alexa G.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 10/23/2019

Neo has been a great choice for us since we just moved here from Chicago! It is soo easy to get around and the highway being next door it has been such a breeze to get around! We love the area and cant wait to keep exploring :)
By: Akshay P.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 10/22/2019

Kind, friendly office staff who helped me get a good price for a quick move! Beautiful, well kept property. Looking forward to living at Neo Midtown!
By: Terra L.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 10/21/2019

By: Nitya Sivarajan   
Source: GOOGLE PLACES Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 10/21/2019

By: Jordan Carter   
Source: GOOGLE PLACES Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 10/19/2019

Really fast in responding to needs. Garage broke early in the morning but was open in the evening. I wish the gym had a few more things. The location is safe
By: Chloe T.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 10/18/2019

I love the apartments and the location. Only concern is the parking garage clickers are slow and the gate broke this past week but love the gym. The pool is amazing for summers.
By: Rachel T.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 10/17/2019

Been living here for 5 years and still loving it!! Staff maintenance always responds very on time. And never have a problem with anyone. Just love this place.
By: Miguel C.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 10/17/2019

I like here .the gym and pool the new manager very welcome ,the maintenance they fix quickly the damage dryer and washing machine ,the dog poop in my door Mr.Ken clean up immediately,I appreciate it very well one thing I don't like my neighbor stolen my cowboys mat .
By: Jovie R.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 10/15/2019

Neo Midtown has been nothing but great for me. The apartments are spacious, clean, and quiet. Maintenance always responds in a timely manner. It’s in a great area with Addison just down the street and a short drive into Uptown and Downtown.
By: Zoe Q.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 10/14/2019

I love this place.The staff were really friendly and the apartment is perfect inside and out,I love the location,it’s close to the tollway and 635 and 75.really quite environment.
By: wondwosen g.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 10/14/2019

By: wondwosen gebeta   
Source: GOOGLE PLACES Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 10/13/2019

By: Anushree Gupta   
Source: GOOGLE PLACES Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 10/13/2019

It’s a nice and quite place to live. New management staff is cooperative and have started addressing residents problems more actively. Gym, pool, and other facilities are nicely maintained.
By: Anushree G.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 10/13/2019

It’s a nice and quite place to live. New management staff is cooperative and have started addressing residents problems more actively. Gym, pool, and other facilities are nicely maintained.
By: Anushree Gupta   
Source: FACEBOOK Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 10/5/2019

Even though I've only been here a little over a week, I have enjoyed it very much. The style and atmosphere is definitely a big plus. Love the pool too.
By: David C.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 9/30/2019

I would definitely recommend Neo Midtown to all of my friends. They have very friendly staff to work with, two awesome pools and a great resident gym.
By: Brittney B.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 9/25/2019

All the staff members have been super friendly, time- efficient & accommodating! Ive never lived at an apartment with such good staff. And I enjoy the quiet community!
By: Lexis G.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 9/24/2019

Great apartments I really enjoy my new home the service is great and the office and maintenance are pretty good they usually fix things in a timely manner
By: Bethany H.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 9/17/2019

I've been living here for over 2years and I love this place. The best part about it is the maintenance, they are so quick and try to reach out to us the same day we submit requests.
By: Supreeth R.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 9/16/2019

great service
By: antonio   
Source: SURVEY Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 9/13/2019

location
By: Sindhura   
Source: SURVEY Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 9/12/2019

Best place I have lived so far. Staff is quick and professional and the pool I AMAZING. Small work out center but they are close to planet fitness, no problem there. 10/10 would lease again.
By: roger chesebro   
Source: GOOGLE PLACES Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 9/12/2019

Best place I have lived so far. Staff is quick and professional and the pool I AMAZING. Small work out center but they are close to planet fitness, no problem there. 10/10 would lease again.
By: roger c.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 9/5/2019

it has been a great experience so far ,from lease to getting the keys for the apartment everything was on time and eddy has been great through out this process.
By: ibrahim v.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 9/4/2019

While I'm a big supporter of diversity, and love that there are residents here from many walks of life, it does seem like lately there have been quite a few new residents who seem...sketchy? Other than that, we love living here, even though there doesn't seem to be any sort of security in the complex anymore. Which allows the sketchy types to prop open the doors to let in their even more sketchy guests.
By: Dorothy V.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 9/4/2019

Best apartment complex ever!!! Live the management and Eddie is the best. Pool and the Amazon Hub are great and very convenient. Nothing wrong has happened the whole time I've been here.
By: Roger C.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 9/4/2019

2 years and counting, never felt a need to move the place. Great apartments, amazing folks at leasing, and timely maintenance. I renewed my lease for another year.
By: Shivam G.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 9/4/2019

NeoMidtown is kept clean by a great staff. Everyone is friendly and helpful, and always willing to answer questions. They are very responsive to any maintenance request.
By: Hellen R.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 9/2/2019

Well Amy was very sweet and helpful I did have a few thing that were concerning during my move in. First, my key fob didn’t work. I was able to open the garage door but couldn’t use the fob to open the building doors but Amy fixed that very quickly. Also I went to start my first load of laundry but the washer wouldn’t start. Only to realize it had not been plugged in. Other than that my move in was successful.
By: Kiara   
Source: SURVEY Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 9/2/2019

Very helpful staff and very informative!
By: Michael   
Source: SURVEY Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 9/2/2019

Very helpful staff and very informative!
By: Blaine Reicher   
Source: GOOGLE PLACES Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 9/2/2019

So far it’s been great. I like the property even though I’m still having trouble with my mailbox and key fob!!! Other than that i have no problem i just hope the leasing office is open today so i can get that taken care of.
By: Alphonse E.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 9/1/2019

A very nice community with great amenities and everyone has been very helpful! Great location being close enough to everything and far enough away !
By: Michael R.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/29/2019

Julie, Amy, and Eddie made our move it a smooth experience, and were extremely nice. They respond to your work orders in a timely manner. Our apartment is spacious, and it’s been very quiet living here.
By: Myesha P.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/29/2019

Julie, Amy, and Eddie made our move it a smooth experience, and were extremely nice. They respond to your work orders in a timely manner. Our apartment is spacious, and it's been very quiet living here.
By: Myesha P.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/28/2019

It's quiet neighbors are nice fresh community I'm definitely going to refer to a friend. The Apartments have multiple pole and the parking is very secure
By: eddie r.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/28/2019

It’s quiet neighbors are nice fresh community I’m definitely going to refer to a friend. The Apartments have multiple pole and the parking is very secure
By: eddie r.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/26/2019

LOVE my apartment!! It's the cutest and fits my daughter and I perfectly. Only thing to complain about, although i love the look, is the black stove top. You can literally are everyyyy splatter and it's a pain to clean
By: Christie S.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/26/2019

My husband and I have lived here for over a year and we are very pleased! Great area, clean community, friendly people, and not to mention very affordable!
By: Cameron B.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/26/2019

LOVE my apartment!! It's the cutest and fits my daughter and I perfectly. Only thing to complain about, although i love the look, is the black stove top. You can literally are everyyyy splatter and it's a pain to clean
By: Christie S.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/26/2019

My husband and I have lived here for over a year and we are very pleased! Great area, clean community, friendly people, and not to mention very affordable!
By: Cameron B.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/23/2019

It's been wonderful so far. I love the community, the apartment. The fitness center is convenient and helps stay in shape. The Leasing office Personnel are professional and helpful.
By: Sagar R.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/23/2019

Most things worked well in this community. I had couple incidents that the leasing office miscommunicated to me, but worked out at the end. I will recommend this apartment.
By: Zi Z.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/23/2019

It's been wonderful so far. I love the community, the apartment. The fitness center is convenient and helps stay in shape. The Leasing office Personnel are professional and helpful.
By: Sagar R.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/23/2019

Most things worked well in this community. I had couple incidents that the leasing office miscommunicated to me, but worked out at the end. I will recommend this apartment.
By: Zi Z.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/22/2019

I’ve lived at Neo-Midtown for nearly three years and I love it. It’s in an excellent location, priced well, there’s a nice gym (with separate cardio and weight rooms), two pools, the staff is super quick to fix anything in my apartment and people living here are diverse and nice. I’m super close to everything, less than a mile from Belt line Road and Village on the Parkway (I say it’s walking distance). Some days they have events too with free food. :) I’m not like a super needy person so I’m not in the office a lot but the few times I’ve engaged with the staff there, they are nice. One hiccup is wrist bands required to use the pool. Outside of that, I love it here.
By: Celeste P.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/22/2019

I've lived at Neo-Midtown for nearly three years and I love it. It's in an excellent location, priced well, there's a nice gym (with separate cardio and weight rooms), two pools, the staff is super quick to fix anything in my apartment and people living here are diverse and nice. I'm super close to everything, less than a mile from Belt line Road and Village on the Parkway (I say it's walking distance). Some days they have events too with free food. :) I'm not like a super needy person so I'm not in the office a lot but the few times I've engaged with the staff there, they are nice. One hiccup is wrist bands required to use the pool. Outside of that, I love it here.
By: Celeste P.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/21/2019

My car got hit in the parking lot while it was parked. The parking lot neighbor was not even courteous to leave a note. Had to get it fixed myself and was not fun at all.
By: Sastry C.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/21/2019

My car got hit in the parking lot while it was parked. The parking lot neighbor was not even courteous to leave a note. Had to get it fixed myself and was not fun at all.
By: Sastry C.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/21/2019

I have enjoyed living at neo midtown. Where my unit is, it’s been very quite and cozy. Maintenance staff has been great! I love them. And any concern the office has helped (which has been one occasion) the only negatives are the parking spots can be tight to get into, and they are very strict on parking. So they tow! Don’t let friends park in numbered spots! Another is the dog park, people don’t clean up after their dog and it’s disgusting. It smells horrible, and no one wants to let their dog play with other dogs. We all just use it as a potty place, at least clean up after your dog. Other than that I recommend Neo.
By: Camille Rose   
Source: GOOGLE PLACES Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/20/2019

My leasing agent Manny is awesome she always gets things taken care of right away. Location of this place is awesome. The pool is also very nice
By: Micheal S.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/20/2019

My leasing agent Manny is awesome she always gets things taken care of right away. Location of this place is awesome. The pool is also very nice
By: Micheal S.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/10/2019

I’m very unhappy with the parking space provided to me. It takes ages everyday to park my car. The space has pillars on one side and the space next to mine is an SUV which is pretty big car. I have requested for an extra space which they said would be given before signing leave but now they are saying they cannot provide one.
By: Shwetha   
Source: SURVEY Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/10/2019

I love living in the community it’s a great place for my family. There’s something for everyone to enjoy, my spouse enjoys the 24/7 gym and I like pool areas the best. I’ve lived in multiple places before this community and I have never felt so at home like I do here. The staff is so kind, maintenance is responsive, they have a little treat station for my dog to stop by when we go on walks. The neighbors are sweet and actually communicate to one another. I love our apartment, glad we moved here!
By: Jennifer Guzman   
Source: GOOGLE PLACES Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/9/2019

Apartment is quiet and in a good location. Also, Julie in the front office has been amazing in helping us while living here! I would definitely recommend.
By: Andrew B.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/9/2019

I absolutely love it over here very clean and quiet like I like it nice neighbors and professional management staff, I have had problems and Amy really helped me out in which I am truly grateful
By: Marlon A.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/9/2019

By: Marlon Anderson   
Source: GOOGLE PLACES Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/9/2019

Disrespectful neighbors Constant loud parties No security or after hours patrol Unresponsive management team
By: Abby Megan Thatcher Barilich   
Source: FACEBOOK Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/9/2019

Apartment is quiet and in a good location. Also, Julie in the front office has been amazing in helping us while living here! I would definitely recommend.
By: Andrew B.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/9/2019

I absolutely love it over here very clean and quiet like I like it nice neighbors and professional management staff, I have had problems and Amy really helped me out in which I am truly grateful
By: Marlon A.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/7/2019

Great place to live tbh. I've only lived in the newer building, so I can't vouch for the other side, but I'm excited to renew my lease! Maintenance was always quick this past year and the leasing office has really convenient hours in case you get a package or gotta stop by.
By: Sebastian Suarez   
Source: GOOGLE PLACES Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/3/2019

MONEY MAKER & LIARS

Before even thinking about this apartment, please go through all the NEGATIVE reviews, ALL ARE TRUE. I wish I would have trusted those reviews before moving in. THESE PEOPLE ARE MONEY MAKER and A BIG TIME LIER 1. If you are visiting this apartment, record all the information which is provided as a proof, because they will lure you will all the sweet talks and once you will sign on the lease they will deny everything and will for the proof. we have fallen for this trap. 2. Me and my husband recently moved in to this apartment, We were informed that I could be added as occupant at any time with normal application fees of $25. So, once we moved in and when we went to the leasing office to add me as an occupant they asked for $225 ($200(admin)+ $25(application fees)). When I confronted to the property manager that this was not the information conveyed to us, She imply denied and started asking DO YOU HAVE THIS IN WRITTEN? Question 1. Who will choose to pay $225 over $25? Question 2. Who will have email conversation while visiting the property? GARBAGE will never get collected even if you pay for valet trash.
   
Source: APARTMENTS Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/3/2019

Before even thinking about this apartment, please go through all the NEGATIVE reviews, ALL ARE TRUE. I wish I would have trusted those reviews before moving in. THESE PEOPLE ARE MONEY MAKER and A BIG TIME LIER 1. If you are visiting this apartment, record all the information which is provided as a proof, because they will lure you will all the sweet talks and once you will sign on the lease they will deny everything and will for the proof. we have fallen for this trap. 2. Me and my husband recently moved in to this apartment, We were informed that I could be added as occupant at any time with normal application fees of $25. So, once we moved in and when we went to the leasing office to add me as an occupant they asked for $225 ($200(admin)+ $25(application fees)). When I confronted to the property manager that this was not the information conveyed to us, She imply denied and started asking DO YOU HAVE THIS IN WRITTEN? Question 1. Who will choose to pay $225 over $25? Question 2. Who will have email conversation while visiting the property? GARBAGE will never get collected even if you pay for valet trash.
By: Anonymous   
Source: APARTMENT RATINGS Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 8/3/2019

Before even thinking about this apartment, please go through all the NEGATIVE reviews, ALL ARE TRUE. I wish I would have trusted those reviews before moving in. THESE PEOPLE ARE MONEY MAKER and A BIG TIME LIER 1. If you are visiting this apartment, record all the information which is provided as a proof, because they will lure you will all the sweet talks and once you will sign on the lease they will deny everything and will for the proof. we have fallen for this trap. 2. Me and my husband recently moved in to this apartment, We were informed that I could be added as occupant at any time with normal application fees of $25. So, once we moved in and when we went to the leasing office to add me as an occupant they asked for $225 ($200(admin)+ $25(application fees)). When I confronted to the property manager that this was not the information conveyed to us, She imply denied and started asking DO YOU HAVE THIS IN WRITTEN? Question 1. Who will choose to pay $225 over $25? Question 2. Who will have email conversation while visiting the property? GARBAGE will never get collected even if you pay for valet trash.
By: Anonymous   
Source: APARTMENT RATINGS Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/31/2019

By: Zory Flores   
Source: GOOGLE PLACES Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/31/2019

This has been a great place to live, the only thing I do not like is that the code I was give no to be able to open the gate doesn’t work and I have told the office but all they said was, “that’s the right code it has to work.” I’ve been living here since November 2018 and the code has never worked so every time I have a guest over I have to go outside and use my remote to open the gate myself.
By: Zory F.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/31/2019

As of now, I have found it really nice to stay at Neo midtown. Moving in process was very easy and fun. Staff is great and very helpful. Definitely recommend this community.
By: Ratnesh P.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/31/2019

It had a rough start, but through the combined efforts of Amy, Julie and Eddy Neo stuck the landing. I’m happy with the efforts made during my time thus far.
By: Calvin S.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/31/2019

One thing that would make this a 5 star review would be a bigger dog park within the community. That being said, I have still loved my experience at NeoMidtown thus far.
By: Erin D.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/31/2019

This has been a great place to live, the only thing I do not like is that the code I was give no to be able to open the gate doesn't work and I have told the office but all they said was, “that's the right code it has to work.” I've been living here since November 2018 and the code has never worked so every time I have a guest over I have to go outside and use my remote to open the gate myself.
By: Zory F.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/31/2019

As of now, I have found it really nice to stay at Neo midtown. Moving in process was very easy and fun. Staff is great and very helpful. Definitely recommend this community.
By: Ratnesh P.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/31/2019

It had a rough start, but through the combined efforts of Amy, Julie and Eddy Neo stuck the landing. I'm happy with the efforts made during my time thus far.
By: Calvin S.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/31/2019

One thing that would make this a 5 star review would be a bigger dog park within the community. That being said, I have still loved my experience at NeoMidtown thus far.
By: Erin D.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/31/2019

I lived there for 2 years and was the ideal tenant. When I moved out, they sent 2 bills to collections..one for a surety deposit when I already paid the deposit PRIOR to moving in, and they charged outrageous move out costs (and I’ve lived in several apartments before..I know what is standard for move out cleaning/touch up) and sent straight to a collection agency!! Don’t move here unless you want sub par living and then once you figure out there are better places to live, they’ll send collection agencies after you without notifying you directly first! Scum. Choose wisely.
By: Traci Wilson   
Source: FACEBOOK Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/30/2019

My experience was very calm & easy, being that I was 6 months pregnant looking for apartments didn't make things any easier, but I knew from the 1st time visiting this would be our new home. The process was quick and easy. The staff was very supportive & responsive during the process.
By: Tracie B.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/30/2019

I love the community at Neo Midtown. The layout is great, the amenities work perfect for our lifestyle, and the space is really nice. I feel really safe here.
By: Cameron B.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/30/2019

My experience was very calm & easy, being that I was 6 months pregnant looking for apartments didn’t make things any easier, but I knew from the 1st time visiting this would be our new home. The process was quick and easy. The staff was very supportive & responsive during the process.
By: Tracie B.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/30/2019

I love the community at Neo Midtown. The layout is great, the amenities work perfect for our lifestyle, and the space is really nice. I feel really safe here.
By: Cameron B.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/27/2019

Love this community, staff & location. All my neighbors are so friendly & Beltline/Tollway is right up the street. The staff are always on top of any work order or issues they're already aware of it.
By: Rianna C.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/27/2019

Love this community, staff & location. All my neighbors are so friendly & Beltline/Tollway is right up the street. The staff are always on top of any work order or issues they're already aware of it.
By: Rianna C.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/23/2019

This place is amazing, as well as Julie she made my move very easy. The salt water pool is awesome. Best of all you don't hear your neighbors, that is a very big deal for me as well.
By: Sheena W.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/23/2019

This place is amazing, as well as Julie she made my move very easy. The salt water pool is awesome. Best of all you don’t hear your neighbors, that is a very big deal for me as well.
By: Sheena W.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/23/2019

This place is amazing, as well as Julie she made my move very easy. The salt water pool is awesome. Best of all you don’t hear your neighbors, that is a very big deal for me as well.
By: Sheena W.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/22/2019

I have lived at Neo-Midtown in the past. I had an average move-in experience this time. I had to contact the leasing office multiple times to get the lease signed off and get the list of final set of documents.
By: Aadeesh   
Source: SURVEY Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/22/2019

I have lived at Neo-Midtown in the past. I had an average move-in experience this time. I had to contact the leasing office multiple times to get the lease signed off and get the list of final set of documents.
By: Aadeesh   
Source: SURVEY Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/20/2019

Unsafe, constant break-ins weekly, vehicles stolen, broken into weekly, office computer robbed 4+ times. Property manager has poor security. Police do not respond to apartment calls. After living and working here for just under a year, I would never recommend anyone Live here. With over 15+ break ins, vehicle robbery, gunshots, and a gentleman exposing himself to tenants. These are a few of the things you WILL encounter here. They happen literally on the weekly. Good luck calling the police. I was a courtesy officer for the Apartments and when the police was called, I can't recall a time they ever came. The property manager chooses which tenants to enforce policies against and who to let constantly break the rules with no repercussion.
By: Nate Maique   
Source: GOOGLE PLACES Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/20/2019

Unsafe, constant break-ins weekly, vehicles stolen, broken into weekly, office computer robbed 4+ times. Property manager has poor security. Police do not respond to apartment calls. After living and working here for just under a year, I would never recommend anyone Live here. With over 15+ break ins, vehicle robbery, gunshots, and a gentleman exposing himself to tenants. These are a few of the things you WILL encounter here. They happen literally on the weekly. Good luck calling the police. I was a courtesy officer for the Apartments and when the police was called, I can't recall a time they ever came. The property manager chooses which tenants to enforce policies against and who to let constantly break the rules with no repercussion.
By: Nate Maique   
Source: GOOGLE PLACES Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/18/2019

I like here especially the rewards but Seems we cannot use the facilities with my family and grandkids so We decided to move out because in the other appartment they don't give limits how many person you invite in your party or the swimming pool
By: Jovie R.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/18/2019

Move in experience was not so great. Lots of pending things like carpet cleaning, repair of locks, dust in the windows and filters snd pest control to do in the unit on my moving day. But later taken care by eddy
By: Rohit K.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/18/2019

2 years and still going, great maintenance and management. Love this place! The services are good and fast, clean amenities! Pool events would be nice
By: Yara S.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/18/2019

Just moved in and loving it! The onlt thing is I moved in in weekend and there were quite a few bugs. They said I have to wait till the following Friday to have someone come in and spray.
By: Rachel T.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/18/2019

It’a pretty good. Staff is friendly; they go above and beyond to help. The maintenance team here is the best thing since sliced bread. Those guys are absolutely top notch!
By: Ayleem R.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/18/2019

I like here especially the rewards but Seems we cannot use the facilities with my family and grandkids so We decided to move out because in the other appartment they don't give limits how many person you invite in your party or the swimming pool
By: Jovie R.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/18/2019

Move in experience was not so great. Lots of pending things like carpet cleaning, repair of locks, dust in the windows and filters snd pest control to do in the unit on my moving day. But later taken care by eddy
By: Rohit K.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/18/2019

2 years and still going, great maintenance and management. Love this place! The services are good and fast, clean amenities! Pool events would be nice
By: Yara S.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/18/2019

Just moved in and loving it! The onlt thing is I moved in in weekend and there were quite a few bugs. They said I have to wait till the following Friday to have someone come in and spray.
By: Rachel T.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/18/2019

It'a pretty good. Staff is friendly; they go above and beyond to help. The maintenance team here is the best thing since sliced bread. Those guys are absolutely top notch!
By: Ayleem R.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/16/2019

It is warm peaceful. Neighbors are friendly and the workers makes sure whatever issue you have is resolved I'm a timely manner . I have been here for about a year and I have never had problems both with resident and staff.
By: Franklin O.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/16/2019

It is warm peaceful. Neighbors are friendly and the workers makes sure whatever issue you have is resolved I'm a timely manner . I have been here for about a year and I have never had problems both with resident and staff.
By: Franklin O.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/15/2019

fabulous
By: Valiere   
Source: SURVEY Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/15/2019

cleaning issues in Windows, carpet and pest control was not done.
By: Rohit   
Source: SURVEY Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/14/2019

LOVE IT SO FAR. Still in process of moving in but the area and amenities are very nice. Cannot wait to use them. Wish the pool were open early in the morning.
By: Chloe T.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/14/2019

LOVE IT SO FAR. Still in process of moving in but the area and amenities are very nice. Cannot wait to use them. Wish the pool were open early in the morning.
By: Chloe T.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/11/2019

The new lease and move-in experience was second to none! I had to move here quickly due to a new job, and the Neo staff was more than accommodating in making sure everything was in order.
By: James M.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/11/2019

The new lease and move-in experience was second to none! I had to move here quickly due to a new job, and the Neo staff was more than accommodating in making sure everything was in order.
By: James M.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/8/2019

Don't nothing work I moved in nothing was ready
By: Nickie   
Source: SURVEY Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/4/2019

Love the location, office staff is super friendly and helpful. The facilities are gorgeous, and the parking garage is an added bonus. The price is more than worth it.
By: Samuel B.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/4/2019

Love the location, office staff is super friendly and helpful. The facilities are gorgeous, and the parking garage is an added bonus. The price is more than worth it.
By: Samuel B.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/2/2019

Great experience so far! My move in ran smoothly and efficiently, so no complaints. I'm excited to use the salt water pools and 24 hour gym.
By: Michele H.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/2/2019

Great experience so far! My move in ran smoothly and efficiently, so no complaints. I’m excited to use the salt water pools and 24 hour gym.
By: Michele H.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/1/2019

Pretty good. Reasonable rent. I can smell my neighbor's weed through the wall. Management seems overworked and under-empowered by their corporate leadership to do much of anything.
By: Jack D.   
Source: MODERN MSG Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 7/1/2019

Pretty good. Reasonable rent. I can smell my neighbor's weed through the wall. Management seems overworked and under-empowered by their corporate leadership to do much of anything.
By: Jack D.   
Source: Excel Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 6/26/2019

they was so nice they got me approve fast i didnt have to wait at all.
By: Nickie   
Source: SURVEY Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 6/26/2019

Not worth it

I am current resident of almost 2 years waiting for my lease to end so that I can leave. My issues since living here: #1: Within the first few months, cockroaches randomly pop up near my front entrance/ laundry door or in my bathroom. "pest control" did not work. I stopped requesting them, which I like every other tenant to pay for, and bought HomeDefense, which worked for almost a year (cockroaches reappeared) and then I had to reapply it throughout the entire perimeter of my apartment. #2: When I renewed my lease, the manager gave me a hard time for an issue that was not my fault and I went above her to the management company, who refunded my money swiftly, apologized and gave me a $100 gift card for the inconvenience. #3: When I first moved here, there was a security guy who patrolled the complex at night. I would see him coming home from work late at night or going to the gym in the early morning, which was great. He had been really helpful on more to me as well as other tenants (e.g., let a tenant know that her car door was left wide open). Since he left, my car among many has been broken into within less than a year (check sites that show history of criminal reports related to this location to verify what I am saying). Thankfully, it was not stolen but just ran-shacked inside (still horrible but I don't have to buy another car). The gate gives a false sense of security since cars can just come in right behind you or block you from entering until someone opens it. There is also limited parking space. Although visitors are suppose to park on the top floor, they do not and this is not enforced at all. Issue #4: Most recent issue, which prompted me to write this, is the outcome of a maintenance request. I submitted a request to check a leak coming from my ceiling which I mentioned that I thought was related to constant use of my AC (the heating/cooling system is in the ceiling in the bathroom) but I came home to the unexpected --water in my bathroom drawer, water on the base of the cabinets under the sink and, as a result, several of my belongings damaged in these areas. I had to throw things out, let other things that could be salvaged air dry, get a fan and run it constantly to prevent mold to the cabinet as well as my things. Things were mishandled and gunk from the pipes were splattered on my stuff. I checked my email to see that they completed a request to unclog my bathroom sink. I don't know if they even looked at the AC unit!
   
Source: APARTMENTS Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 6/25/2019

Good
By: Andrew Ballard   
Source: SURVEY Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 6/25/2019

I am current resident of almost 2 years waiting for my lease to end in the next few months so that I can leave. I increasingly have been very frustrated with living here. Issue #1: Within the first few months of living here, I have been frustrated with cockroaches randomly popping up near my front entrance/ laundry door or in my bathroom. Despite having "pest control" it had still been an issue. I stopped requesting pest control, which I like every other tenant continue to pay for and bought HomeDefense, which worked great for almost a year (cockroaches reappeared) and then I had to reapply it throughout the entire perimeter of my apartment. Issue #2: When I renewed my lease, the manager (Michelle Sanders) gave me a hard time for an issue that was not my fault. I went back and forth between speaking with her via email and in person (I took off early from work to do so) over about 2 weeks or so, obtained all necessary documents that she told me to show as proof of my insurance coverage and she still would not refund me $3.80!!! for the day that I was charged the default insurance coverage if you have none as a tenant. She was condensing throughout the process. I was diplomatic, let her know that I am not trying to cheat anyone, I have all of my bills on auto-pay and my insurance company did all that they were required to do. It was actually the fault of the fault of the 3rd party that they use to update their database with renter's insurance information. I finally went above her and report the entire incident (with copies of correspondence attached) to the management company, who swiftly refunded my money, apologized and gave me a $100 gift card for the inconvenience. Issue #3: When I first moved here, there was a security guy who patrolled the complex at night. I would see him on occasions when I came home from work late or sometimes when at the gym in the early morning, which was okay. He was helpful to me a couple of times as well as a tenant with a child that left her car door was open. Since he left, my car among many has been broken into within less than a year (check sites that show history of criminal reports related to this location to verify what I am saying). Thankfully, it was not stolen but just ran-shacked inside (still horrible but I don't have to buy another car). The gate gives a false sense of security since cars can just come in right behind you or block you from entering until someone opens it. There is also limited parking space. Although visitors are suppose to park on the top floor, they do not and this is not enforced at all. Issue #4: Most recent issue, which prompted me to write this, is the outcome of a maintenance request. I submitted a request to check a leak coming from my ceiling which I mentioned that I thought was related to constant use of my AC (the heating/cooling system is in the ceiling in the bathroom) but I came home from work to the unexpected --water in my bathroom drawer, water on the base of the cabinets under the sink and, as a result, several of my belongings damaged in these areas. I had to throw things out, let other things that could be salvaged air dry, get a fan and run it constantly to prevent mold to the cabinet as well as my things. Things were mishandled and gunk from the pipes were splattered on my stuff. I checked my email to see that they completed a request to unclog my bathroom sink. As I continued looking around, I noticed dirt in my kitchen sink and things moved around under my kitchen sink. After working carefully looking through and documenting things, I noticed that it is stuffy in my apartment --the thermostat was off. I check my breaker box to see that it was open and the AC and heat switches were turned off. Issue #6: The "hardwood" floor round the wall between the bathtub and the short hallway leading to the bathroom/bedroom is sunken. This leave a slight gap between the tub and the wall and water rests there. This easily creates mildew to mold if not cleaned often with bleach. Issue #5: All of the community amenities may be enticing but what is the use if you are restricted to having only one guest to enjoy it with. I use the gym regularly most equipment is working the majority of the time. There was a period of some months when the screen to a treadmill was smashed in. When I renewed my lease, it jumped $70 in total monthly cost (i.e., rent, valet trash, pest control, and other admin fees; excludes water). I didn't not contest it then but of busyness related to out of town travel for work but I don't believe that what I am paying is worth staying, especially considering that the cost will likely increase when given my renewal notice. This is the first place that I lived since moving to Dallas and really wish that I searched more closely and decided differently.
By: MsORA   
Source: APARTMENT RATINGS Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 6/24/2019

The request was completed timely and efficient.
By: Gloria Hall   
Source: SURVEY Read Property Manager's Response

Thank you for the 5 star review Jovie, we strive to provide the most enjoyable stay for all of our residents and to provide a community that our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you have any add itional feedback or need anything.

Posted On: 6/24/2019

Don’t come get an apartment here by the pool side bcus it’s always noisy that u just can’t sleep or have some rest, 9pm imagine people still swimming making loud noise! The people living above us be running at night shaken everywhere as if they wanna bring down d building........Too much noise at the pool side whenever people are swimming. Don’t think i will renew our lease.
By: Freedom Igene   
Source: GOOGLE PLACES Read Property Manager's Response

Freedom we wanted to thank you for your input and address your concerns. I apologize if you feel we have fallen short with your experiences thus far at our community. We appreciate you bringing this to our attention, however is there a reason why you have not reported this to our office, or contacted our after hours Courtesy Patrol for assistance? It is very hard to address resident concerns unless they are reported to us. This gives us the opportunity to communicate with any offending resident to try and resolve these issues quickly. I'd like to invite you to contact the office to set up an appointment to speak with me about regarding your concerns about the noise at the pool area.

Posted On: 6/24/2019

The community is clean, peaceful, and well kept. It is very quiet. I love it, esp. the closets in the bedrooms! The layout is perfect and the kitchen has plenty of space.
By: Heather D.   
Source: MODERN MSG Read Property Manager's Response

Heather thank you for taking the time to provide feedback on your apartment home here at Neo Midtown. We strive the provide the most enjoyable stay for all of our residents and to provide a community hat our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you need anything.

Posted On: 6/24/2019

The community is clean, peaceful, and well kept. It is very quiet. I love it, esp. the closets in the bedrooms! The layout is perfect and the kitchen has plenty of space.
By: Heather D.   
Source: Excel Read Property Manager's Response

Heather thank you for taking the time to provide feedback on your apartment home here at Neo Midtown. We strive the provide the most enjoyable stay for all of our residents and to provide a community hat our residents are proud to call home. We are thrilled to have you as part of our community. Please don't hesitate to contact the office if you need anything.

Posted On: 6/22/2019

very quick and efficient!
By: Leah Richardson   
Source: SURVEY Read Property Manager's